List of 8x8 eXperience Communications Customers
8x8
675 Creekside Way,
Campbell, 95008, CA,
United States
Campbell, 95008, CA,
United States
1 408-727-1885
Professional Services
1942
$717M
Since 2010, our global team of researchers has been studying 8x8 eXperience Communications customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 eXperience Communications for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 eXperience Communications for Call Center include: Ryanair, a Ireland based Transportation organisation with 27076 employees and revenues of $14.68 billion, NHS National Services Scotland, a United Kingdom based Healthcare organisation with 3600 employees and revenues of $1.00 billion, Baptist World Aid Australia, a Australia based Non Profit organisation with 120 employees and revenues of $12.0 million, Howden Insurance Brokers HK, a Hong Kong based Insurance organisation with 30 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 eXperience Communications, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baptist World Aid Australia | Non Profit | 120 | $12M | Australia | 8x8, Inc. | 8x8 eXperience Communications | Call Center | 2023 | n/a |
In 2023, Baptist World Aid Australia deployed 8x8 eXperience Communications as its integrated cloud contact center and unified communications platform to centralize donor engagement, partner coordination, and employee collaboration. The 8x8 eXperience Communications deployment established an organization-wide integrated cloud contact center and unified communications platform that supports customer engagement and internal collaboration across the charity’s global operations.
The implementation included 8x8 XCaaS capabilities such as cloud contact center, business phone, video meetings, team chat, SMS, and 8x8 Voice for Microsoft Teams, with the Teams-certified 8x8 Contact Center providing native telephony routing and agent workflows. Configuration emphasized quality management and reporting functionality, with the platform’s resilient architecture and a platform-wide 99.999 percent uptime SLA cited to support high availability for donation processing and supporter-facing services.
Baptist World Aid integrated 8x8 eXperience Communications with Microsoft Teams and Microsoft Dynamics 365 to produce accurate, real-time data and analytics for support and donation operations, and to allow agents to operate within the familiar Teams interface. Operational scope for the deployment covers the charity’s global footprint across 22 countries, coordination with 35 in-country project partners, and support for 67 active projects, enabling consistent communications across field partners, donors, and internal teams.
Governance and operational changes focused on shifting communications and contact center processes onto the 8x8 XCaaS platform to streamline reporting and reduce ongoing maintenance overhead. Baptist World Aid reported improved call quality, enhanced quality management and reporting capabilities, and greater ease of use and product support that allows staff to focus more on program delivery, while 8x8 eXperience Communications supports personalized interactions, agent productivity, and cross-team collaboration.
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Howden Insurance Brokers HK | Insurance | 30 | $4M | Hong Kong | 8x8, Inc. | 8x8 eXperience Communications | Call Center | 2021 | n/a |
In 2021, Howden Insurance Brokers HK implemented 8x8 eXperience Communications. The deployment used the Apps Category and established 8x8 eXperience Communications as the broker's cloud communications backbone supporting core client engagement workflows.
The implementation centered on unified communications and cloud telephony capabilities within 8x8 eXperience Communications, configured for a small broker footprint of approximately 30 employees. Configuration signals include cloud PBX provisioning, user softphone and desktop clients, voicemail and call recording, and receptionist or front desk handling adapted for a distributed office and remote brokers. The deployment leveraged standard XCaaS functional patterns such as presence, team messaging, and meeting services to consolidate voice and collaboration for broker, sales and client service functions.
Integrations were implemented with Microsoft Teams and Salesforce aligning communications to CRM and collaboration flows, reflecting the same integration pattern cited for Howden Group Holdings in the vendor notes. Operational coverage focused on client-facing business functions across the Hong Kong office, with administrative governance set up for centralized user provisioning, role based access, and call policy controls within the 8x8 administration console. The narrative reflects a small scale, cloud-first UC implementation using 8x8 eXperience Communications to unify voice, meetings and CRM-linked engagement for an insurance brokerage environment.
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NHS National Services Scotland | Healthcare | 3600 | $1.0B | United Kingdom | 8x8, Inc. | 8x8 eXperience Communications | Call Center | 2021 | n/a |
In 2021, NHS National Services Scotland expanded its deployment of 8x8 eXperience Communications under an XCaaS model to support high-volume public health contact operations. The organization handles over 1,000,000 calls per month at peak for vaccination helplines, booking services, the Blood Transfusion Service and the COVID 19 Test and Protect Service. The expansion increased the estate to more than 2,500 UCaaS seats and over 1,300 CCaaS seats, reflecting a consolidated approach to unified communications and contact center capacity.
The 8x8 eXperience Communications implementation concentrates on UCaaS and CCaaS functional modules, including enterprise telephony, contact routing, multichannel interaction handling and agent desktop tools typical of XCaaS platforms. Configuration emphasized call routing and queuing to absorb peak public health demand, alongside presence, voicemail, conferencing and session management to coordinate clinical and administrative teams. These functional capabilities were provisioned to support both routine patient engagement and surge public health activity.
Operational coverage centers on national public health functions across Scotland, explicitly supporting vaccination helplines, appointment booking workflows, blood transfusion coordination and the COVID 19 Test and Protect Service. The deployment is based on a cloud native XCaaS architecture, enabling distributed contact center operations with centralized administration of identities, policies and call configuration. Seat provisioning and contact flow design were sized to maintain continuity for both clinical and nonclinical business functions during high demand periods.
Governance for the 8x8 eXperience Communications rollout was organized to centralize communications operations and align contact center workflows with clinical scheduling and administrative processes, with staged seat provisioning to scale UCaaS and CCaaS capacity. The program impacted patient contact, appointment booking and public health response functions while consolidating voice and digital channels onto a single XCaaS platform. Deployment sequencing and centralized administration supported operational consistency across the supported services.
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Transportation | 27076 | $14.7B | Ireland | 8x8, Inc. | 8x8 eXperience Communications | Call Center | 2021 | n/a |
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Buyer Intent: Companies Evaluating 8x8 eXperience Communications
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating 8x8 eXperience Communications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating 8x8 eXperience Communications for Call Center include:
- Imperial College London, a United Kingdom based Education organization with 8000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD 8x8 eXperience Communications Coverage
8x8 eXperience Communications is a Call Center solution from 8x8, Inc..
Companies worldwide use 8x8 eXperience Communications, from small firms to large enterprises across 21+ industries.
Organizations such as Ryanair, NHS National Services Scotland, Baptist World Aid Australia and Howden Insurance Brokers HK are recorded users of
8x8 eXperience Communications for Call Center.
Companies using 8x8 eXperience Communications are most concentrated in Transportation, Healthcare and Non Profit, with adoption spanning over 21 industries.
Companies using 8x8 eXperience Communications are most concentrated in Ireland, United Kingdom and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of 8x8 eXperience Communications across Americas, EMEA, and APAC.
Companies using 8x8 eXperience Communications range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of 8x8 eXperience Communications include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified 8x8 eXperience Communications customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.