List of 8x8 Quality Management Customers
Campbell, 95008, CA,
United States
Since 2010, our global team of researchers has been studying 8x8 Quality Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 Quality Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 Quality Management for Customer Experience include: Ryanair, a Ireland based Transportation organisation with 27076 employees and revenues of $14.68 billion, Acer, a Taiwan based Manufacturing organisation with 9026 employees and revenues of $8.44 billion, Fred Loya Insurance, a United States based Insurance organisation with 3800 employees and revenues of $820.0 million, Cape Air, a United States based Transportation organisation with 700 employees and revenues of $190.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 Quality Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 8x8 Quality Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acer | Manufacturing | 9026 | $8.4B | Taiwan | 8x8, Inc. | 8x8 Quality Management | Customer Experience | 2020 | n/a |
In 2020 Acer implemented 8x8 Contact Center and 8x8 Quality Management to centralize call recording, analytics and consistent scoring across its contact centers in the Americas, focused on contact center / customer service processes. 8x8 Quality Management, Apps Category , was configured to standardize calibration between sites and to provide call recording ingestion, scorecarding and analytics workflows for QA reviewers. The deployment targeted distributed and home-agent environments within Acer's customer service operations to unify visibility across sites.
Operational configuration for 8x8 Quality Management included centralized scoring templates, role-based review workflows and automated reporting to accelerate agent coaching and reporting cycles. Integrations consolidated voice recording and analytics into a single quality management stream, and governance introduced standardized calibration sessions and a consistent reporting cadence across contact centers. The implementation delivered improved CX visibility, standardized calibration between sites, and faster agent coaching and reporting across Acer's contact center network.
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Cape Air | Transportation | 700 | $190M | United States | 8x8, Inc. | 8x8 Quality Management | Customer Experience | 2025 | n/a |
In 2025, Cape Air deployed 8x8 Quality Management alongside an 8x8 Contact Center rollout to strengthen contact center / operations. The deployment established centralized supervisor visibility across multiple contact centers and distributed remote teams at the 700-employee carrier, aligning quality workflows with day-to-day operational oversight.
8x8 Quality Management was configured to provide live call monitoring, call transcriptions, and agent coaching capabilities so supervisors could monitor live interactions, capture transcript data, and run structured coaching sessions across sites. Configuration work focused on supervisor consoles, transcription and recording controls, and embedding coaching workflows into agent operations within the contact center / operations process area.
The implementation was executed in tandem with the 8x8 Contact Center environment to unify contact handling and quality processes. According to 8x8, the rollout delivered large CX improvements including far fewer abandoned calls, significantly reduced hold times, and lower contact center attrition while enabling rapid digital channel expansion.
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Fred Loya Insurance | Insurance | 3800 | $820M | United States | 8x8, Inc. | 8x8 Quality Management | Customer Experience | 2022 | n/a |
In 2022, Fred Loya Insurance deployed 8x8 Quality Management to extend quality monitoring and transcription to claims adjusters and contact center agents in the United States. Apps Category:
The deployment used 8x8 Conversation IQ capabilities within 8x8 Quality Management to provide speech analytics, automated transcription, and structured quality monitoring. Functional emphasis was placed on compliance monitoring and speed coaching workflows, aligning evaluation forms and scoring with contact center and claims handling use cases.
Operational coverage targeted the contact center and claims customer service teams across the United States, bringing agent performance review and claims call transcription under a common platform. The implementation consolidated third party transcription and analytics footprints into the 8x8 platform to simplify transcript access and reporting for quality assurance teams.
Governance was centered on embedding Conversation IQ outputs into existing agent coaching and compliance processes, enabling faster insight into agent performance and more consistent coaching cycles. 8x8 cited Fred Loya as a customer using Conversation IQ to improve compliance monitoring, speed coaching, and consolidate transcription and analytics vendors, delivering faster insight into agent performance.
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Transportation | 27076 | $14.7B | Ireland | 8x8, Inc. | 8x8 Quality Management | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating 8x8 Quality Management
- Ryanair, a Ireland based Transportation organization with 27076 Employees
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