List of 8x8 X Series Customers
Campbell, 95008, CA,
United States
Since 2010, our global team of researchers has been studying 8x8 X Series customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 X Series for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 X Series for Call Center include: Live Oak Bancshares, a United States based Banking and Financial Services organisation with 998 employees and revenues of $856.0 million, Renew Financial, a United States based Banking and Financial Services organisation with 200 employees and revenues of $102.0 million, Swale Heating, a United Kingdom based Oil, Gas and Chemicals organisation with 300 employees and revenues of $27.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 X Series, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The 8x8 X Series customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Live Oak Bancshares | Banking and Financial Services | 998 | $856M | United States | 8x8, Inc. | 8x8 X Series | Call Center | 2018 | n/a |
In 2018, Live Oak Bancshares implemented 8x8 X Series as a cloud first single engagement platform. The 8x8 X Series was deployed under the CRM category to modernize customer and employee experience and to centralize omnichannel communications across the bank.
The implementation focused on functional modules for voice, chat and video, delivering a single engagement interface for agents and branch staff. Configurations emphasized omnichannel interaction handling, collaboration features for expert consults, and mobile-first workflows that allow employees to perform customer facing tasks while in the field.
Operational coverage included in office and field employees, contact center agents, and branch facing teams, enabling a mobile branch operating model. The platform unified communications and collaboration so agents can access subject matter experts in real time, and the deployment was explicitly positioned as cloud first to enable faster movement and agility.
Leadership framed the rollout as a governance decision to prioritize cloud first communications and to change engagement workflows across customer service and branch operations. The single engagement platform was tested by Mother Nature, providing a practical demonstration of sustained operational continuity, and it materially enabled employees to function as mobile branches while increasing agent access to expertise and collaboration.
|
 |
Renew Financial | Banking and Financial Services | 200 | $102M | United States | 8x8, Inc. | 8x8 X Series | Call Center | 2019 | n/a |
In 2019, Renew Financial implemented 8x8 X Series as its CRM platform to restructure customer service workflows and centralize contact handling. The deployment included 8x8 Virtual Office and 8x8 Virtual Contact Center to manage thousands of inbound and outbound calls each week, aligning unified communications with contact center operations to improve agent interactions and customer engagement.
The implementation emphasized contact center and unified communications capabilities, using 8x8 Virtual Contact Center for centralized call handling, automated routing, and agent desktop collaboration, while 8x8 Virtual Office delivered presence, telephony and unified messaging for internal teams. Operational scope targeted customer service functions across Renew Financial’s support organization and internal service teams, with governance focused on restructuring workflows and embedding new contact center processes to enhance consistency of customer interactions and internal efficiencies under the CRM rubric.
|
 |
Swale Heating | Oil, Gas and Chemicals | 300 | $27M | United Kingdom | 8x8, Inc. | 8x8 X Series | Call Center | 2016 | n/a |
In 2016, Swale Heating deployed the cloud-based 8x8 X Series as a core CRM capability to centralize customer communications for its Oil, Gas and Chemicals operations. The deployment combined 8x8 Virtual Office, 8x8 Virtual Contact Center and ContactNow to provide Enterprise Communications as a Service, with the full application name 8x8 X Series explicitly supporting customer service workflows within the CRM category.
The implementation emphasized contact center functionality and agent enablement, configuring Virtual Contact Center for skills-based routing and ContactNow for outbound callback orchestration. Swale Heating provisioned 80 seats for customer service agents, enabling the organization to handle much larger call volumes and to match customers with agents who have the specific expertise required to resolve inquiries.
Architecturally the solution was delivered as a cloud-based ECaaS stack, consolidating telephony, contact routing, and callback features into a unified platform. Operational coverage focused on the customer service department, with the Virtual Contact Center instrumenting queue management and callback options to reduce wait times and improve agent throughput.
Governance and workflow changes centered on queue management and routing policies, the adoption of skills-based routing to restructure inbound handling, and the integration of callback workflows into standard operating procedures. Outcomes reported from the deployment included a one third reduction in costs, higher customer satisfaction, and improved employee productivity, all realized through the 8x8 X Series CRM deployment.
|
Buyer Intent: Companies Evaluating 8x8 X Series
- Rady Children's Hospital San Diego, a United States based Healthcare organization with 5100 Employees
- Rutgers, The State University of New Jersey, a United States based Education company with 34000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||