List of ABBYY Timeline Customers
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Since 2010, our global team of researchers has been studying ABBYY Timeline customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ABBYY Timeline for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ABBYY Timeline for Process Mining include: Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, Suncorp Group, a Australia based Banking and Financial Services organisation with 10500 employees and revenues of $7.90 billion, Geisinger Health Plan, a United States based Healthcare organisation with 24000 employees and revenues of $7.70 billion, TriNet, a United States based Professional Services organisation with 343025 employees and revenues of $5.05 billion, Algoma University, a Canada based Education organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using ABBYY Timeline, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ABBYY Timeline customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ACERTUS | Professional Services | 600 | $68M | United States | ABBYY | ABBYY Timeline | Process Mining | 2019 | n/a |
In 2019 ACERTUS deployed ABBYY Timeline as its Process Mining application to instrument and manage OCR-driven document workflows. The deployment focused on capturing the flow of work processed through OCR while enabling frontline delegation, with responsibility distributed to up to 5 processors who reported to the implementation lead.
Implementation activities combined hands-on OCR testing and process instrumentation, including validating OCR output for invoicing, registration renewals, and initial registrations across 22 to 26 states. The team produced an inventory page, a duties schedule, and a Workflow OCR manual, and developed training material and verification procedures to standardize processor and supervisor interactions with ABBYY Timeline and the OCR pipeline.
Operational integrations included inbound invoice processing and shipping on TransTitle, with direct collaboration with ABBYY developers to refine OCR handling for the TransTitle inbound process. The implementation covered both in-office scanning and remote processing patterns, and encompassed data entry, invoice creation, shipping instructions, check and ACH balancing, and phone-based issue resolution workflows.
Governance and rollout emphasized process rules, escalation routing, and role-based delegation, with formalized recordkeeping and training to support repeatable verification and issue triage. ABBYY Timeline was used as the central application for mapping and monitoring OCR handoffs, while bespoke procedures and documentation governed daily operations and ongoing training.
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Algoma University | Education | 500 | $100M | Canada | ABBYY | ABBYY Timeline | Process Mining | 2016 | n/a |
In 2016, Algoma University implemented ABBYY Timeline in the category to support a structured archival transcription and timeline documentation program. ABBYY Timeline was used as the primary application for creating transcripts of typewritten material and for structuring timeline entries that captured document metadata and provenance.
The implementation centered on document conversion and transcription capabilities, including converting archival material to proper file formats and completing transcriptions of handwritten and typewritten documents in German, Greek, and Latin. Staff used ABBYY software to create transcripts, followed by proofreading of academic essay transcripts for accuracy, and created and updated archival records in the project database to ensure records were searchable and consistently documented.
Operational governance emphasized archival standards, staff training, and consistent cataloging workflows, with team members trained and required to follow Rules for Archival Description during all documentation. Workflows integrated ABBYY Timeline outputs into the project database and archival record lifecycle, with timeline entries used to surface relevant contextual information for each document and to maintain archival integrity.
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Geisinger Health Plan | Healthcare | 24000 | $7.7B | United States | ABBYY | ABBYY Timeline | Process Mining | 2014 | n/a |
In 2014, Geisinger Health Plan implemented ABBYY Timeline, a Process Mining application. ABBYY Timeline was adopted to provide process visibility across onboarding, scheduling, registration and quality workflows, aligning the Process Mining capability with operational training and curriculum development functions.
Deployment centered on mapping end-to-end workflows used by Scheduling Services, Registration and Training teams, with ABBYY Timeline instrumented to visualize time-series process flows and event sequences typical of Process Mining deployments. Functional capabilities leveraged included process discovery, timeline visualization, variant analysis and event correlation to surface handoffs and training gaps, and these insights fed into training material creation such as PowerPoints, audio-annotated videos and job aids.
Operational data for analysis referenced systems explicitly used by staff, including EPIC, Cisco, SharePoint, SupportPoint, Pathlore, the Geisinger Online Academic Learning System GOALS, Salesforce Marketing and the Engagement Center CRM, enabling ABBYY Timeline to represent cross-system workflows for onboarding and scheduling use cases. ABBYY Timeline outputs were consumed by System Analysts, Scheduling Services Leadership and training staff to inform course creation and transcript updates.
Governance and rollout were coordinated with Training and Scheduling leadership, with responsibilities including creating and maintaining departmental new hire training materials, proofreading instructional content, adding completed trainings to staff transcripts in Pathlore and contributing to GOALS course development. Training delivery and operationalization occurred through one-on-one and classroom sessions, and staff participation in ABBYY Timeline projects was integrated into curriculum and training delivery workstreams.
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Banking and Financial Services | 10500 | $7.9B | Australia | ABBYY | ABBYY Timeline | Process Mining | 2020 | n/a |
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Communications | 36093 | $22.9B | Australia | ABBYY | ABBYY Timeline | Process Mining | 2020 | n/a |
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Professional Services | 343025 | $5.1B | United States | ABBYY | ABBYY Timeline | Process Mining | 2020 | n/a |
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Buyer Intent: Companies Evaluating ABBYY Timeline
- Pokeepsie Films Spain, a Spain based Media organization with 10 Employees
- Emerson Electric, a United States based Manufacturing company with 73000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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