List of Activeo Logepal Customers
Activeo
41 rue Camille Desmoulins,
Issy-les-Moulineaux, 92130,
France
Issy-les-Moulineaux, 92130,
France
33 1 55 00 56 00
Professional Services
100
$15M
Since 2010, our global team of researchers has been studying Activeo Logepal customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Activeo Logepal for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Activeo Logepal for Workforce Management include: Covea, a France based Insurance organisation with 25268 employees and revenues of $36.17 billion, Covéa, a France based Insurance organisation with 23000 employees and revenues of $20.38 billion, Schneider Electric France, a France based Manufacturing organisation with 15000 employees and revenues of $3.54 billion, Webhelp, a France based Professional Services organisation with 50000 employees and revenues of $1.83 billion, Fidelia Assistance France, a France based Insurance organisation with 1200 employees and revenues of $430.0 million and many others.
Contact us if you need a completed and verified list of companies using Activeo Logepal, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Activeo Logepal customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Covea | Insurance | 25268 | $36.2B | France | Activeo | Activeo Logepal | Workforce Management | 2018 | n/a |
In 2018 Covea implemented Activeo Logepal as its Workforce Management application for contact center operations. The deployment focused on workforce planning and advanced routing design, with development and configuration work carried out to define distribution of flows across channels. Implementation deliverables included flow routing strategies for voice and multimedia, covering email, callback, and task handling, and the preparation of technical architecture and technical operations documentation.
Activeo Logepal was integrated with Genesys IRD and Composer to orchestrate multimedia routing, and the implementation included linkage to CCPulse for operational monitoring and visibility. The Activeo Logepal configuration encompassed Workforce Management functional workflows such as scheduling, adherence monitoring, and shift distribution, aligned to handle inbound voice and multimedia work distribution across contact center queues. Configuration and routing logic emphasized Composer-based orchestration to ensure consistent routing behavior for mixed-channel interactions.
Governance and operationalization hinged on the technical architecture documents and runbooks created during the project, which codified routing strategies, flow distribution rules, and Composer orchestration patterns. The implementation was scoped to Covea contact center workforce and operations, impacting workforce planning, contact routing, and operational staffing processes through consolidated scheduling and adherence controls.
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Covéa | Insurance | 23000 | $20.4B | France | Activeo | Activeo Logepal | Workforce Management | 2018 | n/a |
In 2018, Covéa implemented Activeo Logepal in its contact center environment. Activeo Logepal Contact Center was introduced to centralize routing and multimedia handling for customer service and support functions across the estate.
The implementation emphasized routing design, development and configuration, with explicit distribution of flows and the development of flow routing strategies. Functional capabilities implemented included voice and multimedia call handling, email handling, callback orchestration and task distribution managed through Activeo Logepal.
Integrations referenced in the project included Genesys IRD and Composer for voice and multimedia channel control and CCPulse alongside Activeo Logepal, with technical architecture and technical operation documents drafted to capture topology and operational runbooks. Operational coverage focused on Covéa contact center operations, and governance activities codified routing strategies, flow orchestration rules and technical operation procedures to guide ongoing configuration and incident handling.
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Fidelia Assistance France | Insurance | 1200 | $430M | France | Activeo | Activeo Logepal | Workforce Management | 2019 | NXO |
In 2019, Fidelia Assistance France deployed Activeo Logepal, Apps Category: . The rollout covered the company’s three French assistance sites and was executed by integrator NXO, with Activeo Logepal supplied by vendor Activeo and operated under an NXO managed service agreement.
The implementation focused on real-time operational monitoring, using Activeo Logepal to surface telephone and operational indicators on site dashboards. Configuration emphasized live telephony indicators and operational status feeds to enable frontline teams to detect volume peaks and sequence responses, and the dashboards were used to support autonomous break management by advisors.
Operational integration centered on feeding real-time telephony and operations signals into Activeo Logepal for site-level visibility, the solution serving customer-relations and communications functions across the three assistance centers. NXO delivered the implementation as part of a broader communications and customer-relations overhaul and continues to operate the solution as a managed service, maintaining runbook and operational responsibility.
Governance was structured around NXO’s managed service model and site operational ownership, with Local operations using Activeo Logepal dashboards to coordinate shift breaks and respond to demand peaks. The deployment retained a narrow, operations-first scope, instrumenting contact and assistance workflows to improve situational awareness and frontline autonomy.
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Schneider Electric France | Manufacturing | 15000 | $3.5B | France | Activeo | Activeo Logepal | Workforce Management | 2015 | n/a |
In 2015, Schneider Electric France deployed Activeo Logepal as part of its Customer Care Excellence programme. Activeo Logepal served as a CRM/customer-care operational deployment to display real-time KPIs and configurable wallboards for Customer Care Centers across Europe, APAC, and the Americas, providing operational visibility to support customer satisfaction and improve responsiveness.
The implementation centralized real-time KPI ingestion and wallboard management modules, with configuration for role-based dashboards and alerting workflows tailored to contact center and field support operations. The vendor case study notes intentions to connect CRM data to Activeo Logepal, indicating integration points for CRM event streams and KPI feeds to synchronize case status and SLA metrics. Schneider Electric France Activeo Logepal CRM/customer-care operational deployment supported Customer Care Center performance management and operational reporting.
Governance was driven by the Customer Care Excellence programme, which aligned KPI definitions, wallboard standards, and operational procedures across regions. The deployment operated as a centralized KPI and wallboard platform for Customer Care functions, and the vendor materials explicitly cite improved responsiveness and support for customer satisfaction as primary objectives.
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Webhelp | Professional Services | 50000 | $1.8B | France | Activeo | Activeo Logepal | Workforce Management | 2010 | n/a |
In 2010, Webhelp deployed Activeo Logepal to manage contact-centre operations in France. The Activeo Logepal Workforce Management implementation covered contact-centre sites including Caen and Vitré and provisioned over 150 licenses for supervisory consoles and individual agent displays.
Configuration emphasized real-time operational dashboards and individual agent displays to support flow supervision and performance visibility. Functional capabilities implemented aligned with Workforce Management best practices, delivering live monitoring, queue and workload visualization, and standardized reporting workflows across contact-centre teams.
Operational scope focused on day-to-day contact-centre management in France, with rollouts concentrated at Caen and Vitré and licenses assigned to supervisors and agents for operational control. The contact-centre Workforce Management deployment standardized reporting across sites and improved day-to-day management and performance visibility as described in the vendor case study.
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Buyer Intent: Companies Evaluating Activeo Logepal
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Activeo Logepal Coverage
Activeo Logepal is a Workforce Management solution from Activeo.
Companies worldwide use Activeo Logepal, from small firms to large enterprises across 21+ industries.
Organizations such as Covea, Covéa, Schneider Electric France, Webhelp and Fidelia Assistance France are recorded users of
Activeo Logepal for Workforce Management.
Companies using Activeo Logepal are most concentrated in Insurance, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using Activeo Logepal are most concentrated in France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Activeo Logepal across Americas, EMEA, and APAC.
Companies using Activeo Logepal range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 80%.
Customers of Activeo Logepal include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Activeo Logepal customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.