List of Aircall VoiP Customers
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Since 2010, our global team of researchers has been studying Aircall VoiP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aircall VoiP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aircall VoiP for PBX, VoiP and Phone Systems include: Adyen, a Netherlands based Professional Services organisation with 4345 employees and revenues of $2.37 billion, SumUp, a United Kingdom based Banking and Financial Services organisation with 3000 employees and revenues of $289.0 million, Emplifi, a United States based Professional Services organisation with 750 employees and revenues of $181.0 million, Alternative Airlines, a United Kingdom based Professional Services organisation with 110 employees and revenues of $113.0 million, Swapfiets, a Netherlands based Professional Services organisation with 1000 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using Aircall VoiP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aircall VoiP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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12Build | Professional Services | 120 | $14M | Netherlands | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, 12Build implemented Aircall VoiP, adopting a cloud VoIP phone system to centralize customer communications across its SaaS operations. The deployment targeted customer facing teams including sales, customer success and support across the Netherlands, Belgium, Germany and Denmark, aligning telephony with 12Build's multinational growth strategy.
Aircall VoiP was configured as a point solution within 12Build's existing tech stack, emphasizing dashboard driven number management, team line setup and the platform's user roles capability. Configuration focused on intuitive provisioning for remote employees and rapid assignment of foreign numbers, and a dedicated Aircall agent provided close support during the initial onboarding week to resolve configuration and usage questions.
Integrations were implemented with Pipedrive, Intercom, Planhat and Hubspot to surface call records and conversation notes into CRM and customer engagement workflows, enabling visibility of prior contacts and more coordinated cross functional follow up. The Aircall VoiP integration linked telephony events to sales and support processes so agents could consistently document conversations and avoid duplicated outreach across multiple channels.
Governance changes centered on role based access controls provided by Aircall's user roles feature, a capability that contributed to 12Build achieving ISO/IEC 27001 certification and further reduced risk in the management of employee rights. The implementation positioned Aircall VoiP as a scalable communications layer to support future formation of dedicated regional sales and customer success teams while preserving 12Build's existing tools and processes.
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Adyen | Professional Services | 4345 | $2.4B | Netherlands | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Adyen implemented Aircall VoiP, a VoIP application, to modernize its customer support telephony and support global customer conversations. The deployment was driven by a requirement to reduce phone-handling friction for the Operational Support team while maintaining 24/7 payments support and continuity for enterprise customers.
Aircall VoiP was provisioned as a cloud-based phone system with capabilities focused on international number provisioning, rapid user onboarding, configurable call structures, call recording, and embedded analytics. Configuration emphasized agent-level controls and admin self-service, enabling the support organization to add users and adjust routing rules without IT intervention, and to surface call metadata and agent notes alongside recordings for operational reviews.
The implementation included a native integration with Zendesk, ensuring every call is automatically logged to the correct customer profile with date/time stamps, agent notes, and links to full call recordings. Repeat caller history is surfaced at call start in Zendesk to provide contextualized support across Adyen sites, including Amsterdam and Singapore, enabling consistent consultation and handoffs across regional teams.
Governance centered on operational ownership by the Operational Support team, using Aircall analytics to identify call volume and topic trends and to inform future routing and assignment changes. The rollout prioritized near-zero downtime during cutover and preserved human-first support principles, and Adyen cited Aircall s responsiveness and startup-minded product collaboration as important for roadmap discussions and incremental workflow refinements such as geo-based routing and repeat-caller agent assignment.
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Alternative Airlines | Professional Services | 110 | $113M | United Kingdom | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020 Alternative Airlines implemented Aircall VoiP to consolidate telephone and email contact channels as international travel demand collapsed, Apps Category: . The deployment began with Aircall adoption in January 2020 and provided a cloud VoIP softphone layer to sustain remote-first operations across the service desk during the pandemic.
The implementation centered on softphone capabilities and contact center configuration including user-level softphones for booking agents, centralized address book provisioning, configurable opening hours, and inbound call handling with configurable welcome messaging. Managers gained visibility into call stats and queue behavior that had previously been unavailable with office-bound handsets, enabling faster operational adjustments without vendor intervention.
Alternative Airlines used Aircall VoiP alongside existing email workflows and planned a purpose-built integration using Aircall Open API to link voice events to its booking system, creating a developer-driven sync between telephony metadata and reservation records. Operational coverage focused on customer service and booking teams, with supervisors and agents operating remotely, and the solution supported global voice interactions across the companys customer base.
Governance shifted toward team-level telephony administration, reducing ticket-based vendor requests and enabling internal control over line settings and messages. Agents now work with headsets and an Aircall address book, supervisors monitor call metrics directly, and the company reports that issue resolution over the phone is 50% shorter than email, a claim cited by Operations leadership.
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Automotive | 270 | $61M | Germany | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2023 | n/a |
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Professional Services | 750 | $181M | United States | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2022 | n/a |
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Professional Services | 1500 | $100M | Spain | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
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Professional Services | 70 | $8M | Netherlands | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2019 | n/a |
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Professional Services | 135 | $20M | Spain | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2019 | n/a |
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Non Profit | 20 | $2M | United Kingdom | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
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Banking and Financial Services | 3000 | $289M | United Kingdom | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
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Buyer Intent: Companies Evaluating Aircall VoiP
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