List of Alemba vFire Case Management Customers
Edinburgh, EH9 1SB,
United Kingdom
Since 2010, our global team of researchers has been studying Alemba vFire Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alemba vFire Case Management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alemba vFire Case Management for HR Service Delivery include: Amey, a United Kingdom based Construction and Real Estate organisation with 12000 employees and revenues of $2.60 billion, Cardiff University, a United Kingdom based Education organisation with 6900 employees and revenues of $736.0 million and many others.
Contact us if you need a completed and verified list of companies using Alemba vFire Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amey | Construction and Real Estate | 12000 | $2.6B | United Kingdom | Alemba | Alemba vFire Case Management | HR Service Delivery | 2017 | n/a |
In 2017, Amey implemented Alemba vFire Case Management. The Alemba vFire Case Management deployment extended an EASY enabled electronic document archiving layer to provide a HR document management solution, integrating secure web client access for HR professionals to confidential personnel documents, Apps Category .
Configuration emphasized case management workflows and document association within Alemba vFire Case Management, including role based access controls, indexed archival and searchability to support personnel record retrieval and HR administration processes. The implementation supported structured case lifecycles for HR inquiries and evidence linking between cases and archived documents to maintain auditability and controlled access.
Integrations explicitly include SAP HCM and the EASY document archiving layer, enabling linkage between employee records in SAP HCM and case records in Alemba vFire Case Management. Operational scope covered Amey HR professionals responsible for administering the company talent pool, with governance centered on secure web client access controls and confidential document handling procedures.
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Cardiff University | Education | 6900 | $736M | United Kingdom | Alemba | Alemba vFire Case Management | HR Service Delivery | 2010 | n/a |
In 2010, Cardiff University implemented Alemba vFire Case Management, Apps Category "" to centralize HR contact handling and establish a single point of contact for multiple HR teams. The university had procured Infra v8 via an EU tender in December 2007, holds 70 concurrent and 60 named licenses, and has maintained a contract with Alemba since December 2010.
The project created an HR Service Desk to support core HR processes including Payroll, the eRecruitment System, and the university’s £2M CardiffPeople initiative, consolidating case intake for roughly 6000 staff, 3000 casual workers, and current and prospective job applicants. The implementation emphasized case management workflows, officer templates, service definitions, and SLA-driven routing to align HR and Payroll functional processes.
Technical delivery leveraged the existing IT VMware Service Manager VSM environment, partitioning the client’s VSM to create dedicated HR and Payroll partitions that were configured in a test environment. Test cycles focused on data migration and functional performance, and Alemba used VPN access to assist remotely while employing VSM Configuration Portability as the primary migration mechanism.
Major configuration elements were migrated from Development to Production using the VSM v9 Configuration Portability tool, including Integration Mapping, Officer Templates, Services, Configuration Items, and SLAs. The approach prioritized configuration portability and staged testing to reduce initial software, administrative training, and implementation costs by reusing the VSM platform.
Since go live the number of calls logged to HR increased substantially, with estimated first year volumes of 2487 calls to Payroll and 24840 calls to HR, and the parties have planned future joint initiatives. The implementation centralized case management for HR and Payroll and operationalized standardized workflows across impacted HR functions.
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