List of Alida Voice of Employee Customers
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Since 2010, our global team of researchers has been studying Alida Voice of Employee customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alida Voice of Employee for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alida Voice of Employee for Employee Experience include: Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, Experian Health United States, a United States based Healthcare organisation with 700 employees and revenues of $400.0 million, Experian Health, a United States based Healthcare organisation with 780 employees and revenues of $134.0 million and many others.
Contact us if you need a completed and verified list of companies using Alida Voice of Employee, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alida Voice of Employee customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Experian Health | Healthcare | 780 | $134M | United States | Alida | Alida Voice of Employee | Employee Experience | 2020 | n/a |
In 2020, Experian Health deployed Alida Voice of Employee to capture both voice of customer and voice of employee signals during the COVID-19 pandemic. Alida Voice of Employee, categorized as Voice of Employee, was used to collect structured survey data and qualitative feedback to inform pandemic response planning for healthcare customers and Experian Health staff.
The implementation leveraged an Alida Sparq insight community to run targeted surveys and dialogues, prioritizing pain point exploration among revenue cycle and patient access professionals and employees across the country. Functional capabilities centered on continuous survey orchestration, community engagement, thematic analysis, and the generation of actionable insight briefs to guide product and support workstreams.
Operational coverage extended across customer-facing teams and internal employee communications, with outputs directed to product, customer success, and leadership channels. The program emphasized frequent two-way communication, surfacing needs for product resources and leadership updates, and informing the development of new tools and customer resources.
Governance adopted a feedback to action workflow where survey findings were translated into initiatives and regular leadership communications, reinforcing empathy-led engagement. Respondents consistently reported appreciation for the support derived from initiatives developed from Alida Voice of Employee survey results, and insights were used to shape experiments and resource allocation for customer and employee-facing efforts.
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Experian Health United States | Healthcare | 700 | $400M | United States | Alida | Alida Voice of Employee | Employee Experience | 2020 | n/a |
In 2020, Experian Health implemented Alida Voice of Employee, Category: , to establish an Innovation Studio insight community that collected both client VoC and employee VoE feedback. The Alida Voice of Employee deployment centralized microsurveys, embedded listening posts and video interviews into a single insight community to surface in the moment employee and user needs.
The implementation configured functional modules for continuous listening, ad hoc microsurvey campaigns and qualitative video interview capture, aligning data collection to product backlog and communications decision points. Alida Voice of Employee was used to capture rapid feedback loops and prioritize product and communications workstreams during the pandemic response.
Operational coverage focused on HR and product teams in the United States, with the Innovation Studio serving as the primary source of both client and employee signals. The solution collected VoC and VoE in a unified community to inform product priorities and internal communications, accelerating decision making across those business functions.
Governance emphasized embedded listening posts and iterative survey cadences linked to product and communications workflows, enabling stakeholders to act on in the moment inputs. Outcomes reported from the program included a 37% increase in employee engagement and a 16 point improvement in NPS.
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Telstra | Communications | 36093 | $22.9B | Australia | Alida | Alida Voice of Employee | Employee Experience | 2009 | n/a |
In 2009 Telstra implemented Alida Voice of Employee, Category , to operate integrated customer and employee insight communities across Australia. The deployment centered on an employee community branded Catalyst alongside parallel customer panels, instrumenting frontline and in-store feedback to inform product development, marketing and HR-led employee engagement programs.
The Alida Voice of Employee implementation used community management and feedback collection capabilities to capture qualitative and quantitative signals from store staff and service agents, supporting rapid prioritization of fixes and offers. Configuration emphasized panel management, targeted solicitations of frontline staff, and synthesis workflows that routed insights into product and operational decision queues.
Operational coverage included HR and operational functions and in-store frontline teams across Australia, with employee insights integrated into customer programs to close feedback loops between employees and customer outcomes. The program delivered explicit outcomes reported by Telstra including a 30-point increase in customer advocacy, a 13-point NPS uplift for in-store purchases, 50 percent fewer modem returns and an 18 percent decrease in order cancellations, with governance processes aligning HR, operations and product teams to act on prioritized insight.
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Buyer Intent: Companies Evaluating Alida Voice of Employee
- Motorcade Industries, a Canada based Distribution organization with 150 Employees
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