List of Amadeus Altea Departure Control Customers
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Since 2010, our global team of researchers has been studying Amadeus Altea Departure Control customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Altea Departure Control for Airport Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Altea Departure Control for Airport Management include: Scandinavian Airlines, a Sweden based Transportation organisation with 8099 employees and revenues of $3.93 billion, Swissport UK, a United Kingdom based Transportation organisation with 6412 employees and revenues of $158.0 million, Qantas - Los Angeles Airport, a United States based Transportation organisation with 300 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Amadeus Altea Departure Control, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Qantas - Los Angeles Airport | Transportation | 300 | $10M | United States | Amadeus IT Group | Amadeus Altea Departure Control | Airport Management | 2016 | n/a |
In 2016 Qantas - Los Angeles Airport implemented Amadeus Altea Departure Control, deploying the Amadeus Altea Departure Control system to manage day of departure passenger processing at the Los Angeles Airport site. This implementation is framed within the Airline Departure Control category and supports check in and gate operations for Qantas flights.
The deployment configured standard Airline Departure Control functional modules including passenger check in, boarding control, baggage tag issuance, flight manifest and seat management, with automated boarding sequence control and document verification workflows. Amadeus Altea Departure Control was provisioned to centralize departure manifests and to coordinate baggage reconciliation and boarding pass issuance at transaction level.
Operational scope focused on ground operations, passenger services, baggage operations and gate agents at the Los Angeles Airport location, aligning day of travel workflows with airline procedures. The solution was integrated into operational processes and delivered workstation interfaces for check in counters and gate side positions to enable real time passenger processing and boarding control.
Rollout followed a phased operational cutover across check in and boarding points and included procedural updates for boarding workflows and bag tagging governance along with targeted agent training. Governance assigned departure control responsibility to ground operations management and standardized escalation protocols for boarding exceptions.
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Scandinavian Airlines | Transportation | 8099 | $3.9B | Sweden | Amadeus IT Group | Amadeus Altea Departure Control | Airport Management | 2017 | n/a |
In 2017 Scandinavian Airlines implemented Amadeus Altea Departure Control, an Airline Departure Control application that centralized core departure operations. The deployment focused on passenger processing workflows and operational control points that sit at the gate and check-in interface, linking boarding, seat assignment, baggage reconciliation and load control to a single platform.
Amadeus Altea Departure Control was configured to support both agent-assisted and self-service check-in workflows, boarding pass issuance, automated seat inventory handling and baggage tag reconciliation. The implementation emphasized standardization of operational modules common to Airline Departure Control, including passenger check-in orchestration, boarding sequencing and day-of-operation re-accommodation logic.
The solution was integrated at the system level with reservations, inventory and revenue management functions to enable more precise offer delivery and fare packaging decisions, and it interfaced with customer facing check-in channels and ground operations. Operational coverage included airport front-line teams and the revenue management and customer experience functions responsible for packaging and selling ancillary products.
Governance centered on aligning departure control processes with commercial pricing and offer strategies, enabling the carrier to optimize fare structures and present tailored offers. The program aimed to maximize the revenue potential of every seat while enhancing the customer experience by delivering the right product to the right customer at the right time, using the Amadeus Altea Departure Control platform to operationalize that objective.
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Swissport UK | Transportation | 6412 | $158M | United Kingdom | Amadeus IT Group | Amadeus Altea Departure Control | Airport Management | 2013 | n/a |
In 2013 Swissport UK deployed Amadeus Altea Departure Control to standardize airline departure and check-in operations across its United Kingdom ground handling services. Amadeus Altea Departure Control was implemented as the primary Airline Departure Control application to support passenger processing at ticket counters and gate counters for both domestic and international flights.
The implementation configured core Airline Departure Control capabilities including passenger check-in, verification of tickets and passports, gate counter processing, baggage check-in, and the production of required business documentation. Operational workflows embedded functions to reschedule passengers following flight interruptions, document international departures, assist unaccompanied minors, and manage absent baggage cases, aligning passenger services and baggage operations with airline departure procedures.
Amadeus Altea Departure Control operated alongside Max Check in systems as part of the check-in ecosystem, with deployments focused on ticket and gate counter systems used by frontline agents. The system supported the interactions between passenger services teams and ground handling operations, ensuring that departure document verification and gate processing were coordinated for arriving and departing flights within Swissport UK.
Operational governance centered on procedure driven agent workflows for greeting and checking in passengers, documenting international departures, and producing business records required by airlines and regulators. These operational processes reflected explicit role level tasks such as assisting passengers, verifying departure documents, and handling special cases including unaccompanied minors and absent baggage, embedding Amadeus Altea Departure Control into Swissport UK passenger service and baggage handling routines.
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Buyer Intent: Companies Evaluating Amadeus Altea Departure Control
- Cathay Pacific, a Hong Kong based Transportation organization with 30100 Employees
- Daifuku Oceania, a New Zealand based Manufacturing company with 529 Employees
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