List of Amadeus Altea Customers

Amadeus

Salvador de Madariaga 1,
Madrid, 28027,
Spain

https://www.amadeus.com/

34 91 582 0100

Professional Services

20643

$6.8B

Since 2010, our global team of researchers has been studying Amadeus Altea customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Amadeus Altea for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Amadeus Altea for Reservation and Booking Management include: Air Canada, a Canada based Transportation organisation with 37200 employees and revenues of $16.24 billion, Swiss International Air Lines, a Switzerland based Transportation organisation with 9466 employees and revenues of $7.30 billion, Vietnam Airlines, a Vietnam based Transportation organisation with 5626 employees and revenues of $357.0 million, MacroAsia Corporation, a Philippines based Professional Services organisation with 6912 employees and revenues of $87.0 million and many others.

Contact us if you need a completed and verified list of companies using Amadeus Altea, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.

The Amadeus Altea customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Air Canada	Transportation	37200	$16.2B	Canada	Amadeus IT Group	Amadeus Altea	Reservation and Booking Management	2019	n/a	In 2019 Air Canada began implementing Amadeus Altea, the Amadeus Altea Suite Passenger Service System developed by Amadeus IT Group, to modernize core passenger-facing operations. The implementation positioned Amadeus Altea as the airline's Passenger Service System for booking, inventory and departure workflows and was presented as a centralized platform for passenger management across the carrier's network. The deployment focused on standard Passenger Service System functional modules, including reservations and inventory control, check-in and departure control capabilities, and passenger data handling for itinerary and baggage processing. Configuration work emphasized transaction routing and operational rules consistent with PSS category norms, with airline-side configuration to align booking classes, inventory controls and check-in workflows to Air Canada operating needs. Rollout activity was managed in November 2019, with Air Canada reporting to Global News that technical issues affected a relatively small number of customers, fewer than one per cent. Operational governance centered on coordinated incident response between airline operations and the vendor, with staged activation of customer-facing workflows to contain service impact and maintain continuity of check-in and gate processes.
MacroAsia Corporation	Professional Services	6912	$87M	Philippines	Amadeus IT Group	Amadeus Altea	Reservation and Booking Management	2016	n/a	In 2016, MacroAsia Corporation implemented Amadeus Altea Passenger Service System. The deployment established Amadeus Altea as the frontline Passenger Service System for MacroAsia Airport Services Corporation operations supporting airline handling at Mactan - Cebu International Airport in Lapu-Lapu City, with agent-level operations for Korea Air documented from July 2017 to present. Amadeus Altea was configured to support typical PSS functions including computer-based check-in, reservation retrieval and ticketing, boarding pass issuance, seat assignment, and departure control workflows. The implementation also encompassed baggage processing capabilities, explicit handling of carry-on size and quantity checks, and passenger-facing announcement workflows tied to boarding and departure times. Operational architecture centers on counter-based check-in terminals and departure control interfaces used by passenger service agents, integrating real-time inventory and departure control functions inherent to a Passenger Service System. The system is employed by agents for greeting passengers, validating documentation, processing tickets and baggage, and assigning seats, reflecting a counter-to-gate operational scope. Governance and agent workflow emphasize strict security and safety regulations, adherence to airline rules for excess and overweight baggage charges, and procedures to support on-time departures. Daily operational tasks documented include issuing boarding passes, providing gate and boarding information, making boarding announcements, and monitoring baggage and passenger manifests as part of standard passenger service operations.
Swiss International Air Lines	Transportation	9466	$7.3B	Switzerland	Amadeus IT Group	Amadeus Altea	Reservation and Booking Management	2017	n/a	In 2017 Swiss International Air Lines deployed Amadeus Altea as its Passenger Service System to address large-scale disruption handling and passenger re-accommodation challenges. The deployment is anchored on the Passenger Service System class of functionality and prominently incorporated Amadeus Passenger Recovery as a decision-support capability to manage irregular operations and disruption workflows. The implementation emphasized disruption management modules within Amadeus Altea, specifically the Amadeus Passenger Recovery decision-support tool, passenger rebooking logic, and automated recovery orchestration. Swiss International Air Lines used these capabilities to standardize re-accommodation procedures and to operationalize response playbooks for disrupted flights, reflecting the carrier s need to rebook roughly 150,000 passengers annually. Operational integration connected the Passenger Service System capabilities to reservations, inventory control, and customer recovery processes to enable automated re-accommodation and real-time decision support. The deployment scoped operational coverage across the airline s control functions and customer service teams, aligning inventory updates with passenger recovery actions and boarding pass issuance where required. Governance for the rollout was collaborative, involving extensive development, testing and re-testing with Amadeus to produce a customized disruption solution tailored to Swiss International Air Lines. Implementation workstreams focused on configuration of recovery rules, scenario validation, and operational acceptance testing to ensure the Amadeus Passenger Recovery tool produced actionable options for agents and operations controllers. The outcome delivered a customized disruption management capability embedded in Amadeus Altea that supports Swiss International Air Lines operational response, allowing the airline to respond, recover and regain control more quickly and efficiently during irregular operations. The project positioned Swiss as the first airline worldwide to deploy Amadeus Passenger Recovery and produced a production-ready Passenger Service System implementation aligned to its disruption and passenger recovery requirements.
	Transportation	5626	$357M	Vietnam	Amadeus IT Group	Amadeus Altea	Reservation and Booking Management	2023	n/a

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Buyer Intent: Companies Evaluating Amadeus Altea

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amadeus Altea. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amadeus Altea for Reservation and Booking Management include:

Forsyth Barr, a New Zealand based Banking and Financial Services organization with 500 Employees
Xtrim, a Ecuador based Communications company with 1500 Employees
Cwc Travel, a United States based Professional Services organization with 330 Employees

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