List of Amadeus HotSOS Customers
Amadeus
Salvador de Madariaga 1,
Madrid, 28027,
Spain
Madrid, 28027,
Spain
34 91 582 0100
Professional Services
20643
$7.2B
Since 2010, our global team of researchers has been studying Amadeus HotSOS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus HotSOS for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus HotSOS for Hotel Property Management include: Ocean Casino Resort United States, a United States based Leisure and Hospitality organisation with 2000 employees and revenues of $750.0 million, SkyCity Entertainment Group, a New Zealand based Leisure and Hospitality organisation with 4500 employees and revenues of $522.0 million, Viejas Casino & Resort, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $350.0 million, Harrah's Cherokee Valley River Casino & Hotel, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $275.0 million, Yaamava’ Resort & Casino at San Manuel, a United States based Leisure and Hospitality organisation with 5000 employees and revenues of $220.0 million and many others.
Contact us if you need a completed and verified list of companies using Amadeus HotSOS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Amadeus HotSOS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Harrah's Cherokee Valley River Casino & Hotel | Leisure and Hospitality | 1000 | $275M | United States | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2019 | n/a |
In 2019, Harrah's Cherokee Valley River Casino & Hotel implemented Amadeus HotSOS. Apps Category:
The implementation centered on front office and guest service operationalization using Amadeus HotSOS, with configuration focused on check-in and check-out workflows, room assignment and block pre-registration for groups, guest billing and comp handling, and VIP welcome procedures. The deployment aligned with defined front desk role levels, reflecting Level 1 through Level 4 responsibilities such as proactive incident handling, expedited reporting, and night audit checklist execution, and the Amadeus HotSOS application name is used for task and service orchestration across those roles.
Operational integration emphasized satellite check-in and kiosk workflows, the application was used to support ECIO kiosk interactions and Express Services, and staff responsibilities include troubleshooting kiosk errors and dispatching internal requests to bell service, valet, and concierge. Amadeus HotSOS was also positioned to capture and expedite group arrivals including junket and motorcoach processing, and to produce timely Flash Report and night audit support used by front desk supervisors and managers.
Governance and process changes were implemented through role-based training and probationary upskilling, HotSOS knowledge was listed as a required competency for front desk staff and used as the backbone for task assignment, complaint resolution workflows, and queue management. Configuration and operational procedures emphasized adherence to company policies, maintaining bank and billing accuracy at check-out, and using HotSOS-driven dispatch and reporting to standardize front office service execution.
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Hilton Pattaya | Leisure and Hospitality | 200 | $70M | Thailand | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2015 | n/a |
In 2015, Hilton Pattaya implemented Amadeus HotSOS for Hotel Operations as a property level service optimization and guest request management platform. The deployment was managed by the Information Technology Manager and aligned with ongoing property migration initiatives documented during the same period, providing a centralized application for handling guest requests and operational dispatch across the hotel.
The implementation of Amadeus HotSOS included configuration of standard functional modules for guest recovery, housekeeping tasking, and maintenance work orders, leveraging category aligned workflows for request intake, prioritization, and resolution. The Information Technology Manager led end user training, compliance and security deployment, and first line support, while hardware and software components were installed on site by the hotel technical team to meet Hilton operational standards.
Integrations were addressed as part of a broader property systems refresh, notably the migration from the Rapid Response System FCS E-Connect to Amadeus HotSOS, and coordination with property systems including OnQ PMS, Micros Simphony 2.10, call accounting, inventory system upgrades, iPTV and Wi Fi systems as listed in project notes. These integrations framed HotSOS as the operational orchestration layer between guest facing systems and back of house applications, supporting operations, engineering and housekeeping workflows at the Chon Buri property.
Governance and process changes emphasized formalizing procedures, conducting user training, and establishing support and compliance routines, with the IT manager providing ongoing advisory and operational support. The implementation narrative centers on Hilton Pattaya, Amadeus HotSOS, Hotel Operations and the IT driven orchestration of property level guest service and operational processes.
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Hilton Singapore Orchard | Leisure and Hospitality | 300 | $50M | Singapore | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2017 | n/a |
In 2017 Hilton Singapore Orchard implemented Amadeus HotSOS in the Apps Category to centralize guest request handling and operational tasking across front office, housekeeping, and engineering teams. The deployment targeted hotel-level service orchestration, aligning the Guest Experience Executive role with structured service order intake, in‑room check in support, and VIP briefing workflows described in daily shift handovers.
Amadeus HotSOS was configured to support standard HotSOS capabilities including service order management, mobile staff tasking for housekeeping and engineering, preventive maintenance ticketing, and guest recovery workflows. Configuration emphasized role-based task queues for front desk and back of house teams, automated task escalation rules, and mobile access for on‑floor technicians and room attendants to mirror the hotel operating practices outlined for guest greeting, luggage handling, and amenity setup.
Integrations were implemented with the property front office and messaging systems referenced by hotel staff, specifically OnQ PM and Kipsu, to synchronize guest profiles, arrival details, and real-time guest communications. The integration scope connected Amadeus HotSOS service orders to OnQ PM reservation data and to Kipsu messaging threads, enabling the Guest Experience Executive and duty managers to view and act on guest requests in context of reservation and VIP status.
Governance and process changes included redefined handover procedures, incorporation of HotSOS task lists into daily briefings and logbook practices, and formalized VIP briefing protocols so departments received standardized advance notices for special occasions. Operational rollout focused on embedding HotSOS into existing front desk and guest service routines without replacing referenced hotel operating systems, while preserving established emergency and health safety procedures as part of day to day operations.
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Ocean Casino Resort United States | Leisure and Hospitality | 2000 | $750M | United States | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2020 | n/a |
In 2020, Ocean Casino Resort implemented Amadeus HotSOS. Amadeus HotSOS, a Hotel Property Management application, was adopted at the Atlantic City property to centralize reservations and frontline guest care operations.
The deployment focused on reservation handling and in-house guest request management, with staff using Amadeus HotSOS to log and track guest requests, manage reservation lifecycles, and coordinate concierge tasks such as dining reservations and show ticket bookings. The implementation supported standard Hotel Property Management workflows including guest communications, request triage, and work-order visibility for operational teams.
Operational coverage centered on the reservations team, guest care representatives, front desk, and concierge functions at Ocean Casino Resort Atlantic City. Governance was operationalized through escalation workflows and direct collaboration between reservations agents and property management, with agents trained to assess and manage escalated guest situations through Amadeus HotSOS. During the period of use a reservations and guest care representative was acknowledged as one of the top five agents for reservations, reflecting agent-level outcomes observed while using the system.
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Pier Sixty Six | Leisure and Hospitality | 600 | $100M | United States | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2018 | n/a |
In 2018, Pier Sixty Six implemented Amadeus HotSOS as its Hotel Property Management solution for the Pier Sixty Six Hotel & Marina property. The deployment targeted property level operations across a 352 room hotel within the company, aligning Amadeus HotSOS with front desk and guest services to centralize room inventory and guest request workflows.
The implementation configured Amadeus HotSOS modules for housekeeping management, room assignment and inventory control, VIP room blocking, and guest recovery and complaint handling. Operational functions reflected typical Hotel Property Management workflows such as check in and check out coordination, suite upgrade handling, and real time out of order room reporting, all of which were reflected in staff responsibilities.
Integration work referenced in operational notes included connectivity with the hotel PMS Opera and guest messaging platform Kipsu, enabling shared reservation and messaging context between systems. The Amadeus HotSOS deployment also operated alongside existing communication channels used by staff, including email monitoring and two way radio coordination, to orchestrate housekeeping, front desk, restaurant, banquets, sales, and concierge interactions.
Governance and rollout emphasized role based training and cross functional process alignment, staff were trained in HotSOS alongside Opera and Kipsu and frontline team members were coached on PBX and guest communication procedures. Process changes included formalizing VIP blocking, daily out of order room reviews, and coordinated escalation paths between housekeeping and front desk to ensure consistent operational handling under the Hotel Property Management system.
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Leisure and Hospitality | 350 | $54M | United States | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2022 | n/a |
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Leisure and Hospitality | 230 | $30M | United States | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2017 | n/a |
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Leisure and Hospitality | 4500 | $522M | New Zealand | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2019 | n/a |
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Leisure and Hospitality | 500 | $70M | United States | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2018 | n/a |
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Leisure and Hospitality | 650 | $85M | United States | Amadeus IT Group | Amadeus HotSOS | Hotel Property Management | 2021 | n/a |
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Buyer Intent: Companies Evaluating Amadeus HotSOS
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amadeus HotSOS. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amadeus HotSOS for Hotel Property Management include:
- OUTRIGGER Resorts & Hotels, a United States based Leisure and Hospitality organization with 4700 Employees
- Hard Rock International, a United States based Leisure and Hospitality company with 60000 Employees
- Culinary, a United States based Leisure and Hospitality organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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OUTRIGGER Resorts & Hotels | Leisure and Hospitality | 4700 | $519M | United States | 2026-03-25 |
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Hard Rock International | Leisure and Hospitality | 60000 | $5.9B | United States | 2026-03-18 |
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Culinary | Leisure and Hospitality | 10 | $1M | United States | 2025-02-28 |
FAQ - APPS RUN THE WORLD Amadeus HotSOS Coverage
Amadeus HotSOS is a Hotel Property Management solution from Amadeus IT Group.
Companies worldwide use Amadeus HotSOS, from small firms to large enterprises across 21+ industries.
Organizations such as Ocean Casino Resort United States, SkyCity Entertainment Group, Viejas Casino & Resort, Harrah's Cherokee Valley River Casino & Hotel and Yaamava’ Resort & Casino at San Manuel are recorded users of
Amadeus HotSOS for Hotel Property Management.
Companies using Amadeus HotSOS are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Amadeus HotSOS are most concentrated in United States and New Zealand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amadeus HotSOS across Americas, EMEA, and APAC.
Companies using Amadeus HotSOS range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 75%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of Amadeus HotSOS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amadeus HotSOS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Hotel Property Management.