List of Applaud HR Case Management Customers
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Since 2010, our global team of researchers has been studying Applaud HR Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Applaud HR Case Management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Applaud HR Case Management for HR Service Delivery include: McKinsey & Company, a United States based Professional Services organisation with 45000 employees and revenues of $15.00 billion, VmWare, a Broadcom Company, a United States based Professional Services organisation with 38300 employees and revenues of $14.09 billion, ScottishPower, a United Kingdom based Utilities organisation with 932 employees and revenues of $6.19 billion, Barnardo's, a United Kingdom based Non Profit organisation with 7498 employees and revenues of $365.0 million and many others.
Contact us if you need a completed and verified list of companies using Applaud HR Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Applaud HR Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barnardo's | Non Profit | 7498 | $365M | United Kingdom | Applaud | Applaud HR Case Management | HR Service Delivery | 2020 | n/a |
In 2020, Barnardo's implemented Applaud HR Case Management, an HR Case Management solution, as part of a broader people and IT modernization to improve data capture, user adoption and employee self service. The deployment positioned Applaud HR Case Management as a consumer grade employee experience overlay while retaining Barnardo's existing Oracle E Business Suite back end, allowing mobile and desktop access without forcing a cloud migration of core infrastructure.
The implementation focused on employee centre capabilities rebranded as myPlace, with staged delivery of Annual Leave workflows followed by absence management and an Absence Calendar. Applaud HR Case Management was configured with HTML5 responsive dashboards and Google Analytics instrumentation, and the myPlace studio was used to extend admin functions and streamline approval workflows to increase user engagement and data quality.
Technically, the architecture used Applaud as a front end that interfaces with Oracle E Business Suite through APIs and HTML5 embeds so authoritative HR and finance data remain in Oracle while Applaud handles the interaction layer and user interface. The solution was run in house on Barnardo's existing data centre and operational ownership was transitioned to internal Oracle application developers who apply monthly patches and maintain the dashboard and workflows.
Rollout and governance emphasized collaboration between People, Digital and Technology and project user groups, led by the People Systems Manager and supported by a sustained internal communications program to drive adoption. Documented outcomes in the project narrative include improved user engagement and data quality, increased mobile usage, faster absence approvals, and a stated benefit that the Applaud deployment saved 150 years of in house Oracle experience by modernising HR and finance processes.
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McKinsey & Company | Professional Services | 45000 | $15.0B | United States | Applaud | Applaud HR Case Management | HR Service Delivery | 2020 | n/a |
In 2020, McKinsey & Company implemented Applaud HR Case Management to centralize HR service delivery and standardize case resolution across HR teams. The deployment used Applaud HR Case Management in the Apps Category . The implementation focused on establishing a single platform for HR inquiries, intake and lifecycle management to reduce fragmentation of case handling processes.
Configuration work emphasized core Applaud HR Case Management modules, including structured case intake forms, rule based routing and assignment, SLA tracking, configurable case types, an internal knowledge base, templated responses, role based access control and operational reporting dashboards. Workflows were defined for common HR functions such as employee relations, benefits and onboarding, with escalation paths and status models to support case ownership and auditability.
Architecture and deployment emphasized a centralized SaaS application model with tenant and role configurations to support HR service teams and shared services. Governance included standardized case handling policies, defined service levels, phased agent training and change management to onboard HR agents and managers. Applaud HR Case Management was instrumented to provide consistent case visibility and structured workflows across McKinsey & Company HR operations.
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ScottishPower | Utilities | 932 | $6.2B | United Kingdom | Applaud | Applaud HR Case Management | HR Service Delivery | 2020 | n/a |
In 2020, ScottishPower implemented Applaud HR Case Management to centralize employee case intake and resolution workflows. The Applaud HR Case Management deployment was positioned to support HR Case Management across HR operations and employee relations within the United Kingdom utility environment, focusing on standardized case logging, assignment, and lifecycle tracking.
Configuration work centered on configurable case types, automated routing rules, SLA driven queues, role based permissions, an auditable case history, and configurable reporting and dashboards. The implementation included knowledge base content and templated responses to accelerate case response and ensure consistent handling of common HR inquiries, leveraging Applaud HR Case Management capabilities for case orchestration and workflow automation.
Rollout was organized around a phased HR team adoption, embedding standardized intake forms and escalation workflows and establishing clear ownership for case governance and operational control. Governance changes emphasized formalized case intake procedures, role based access control for HR and people managers, and reporting to support compliance and internal audit processes.
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Professional Services | 38300 | $14.1B | United States | Applaud | Applaud HR Case Management | HR Service Delivery | 2019 | n/a |
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