List of Argus Dialer Customers
Sao Caetano do Sul, 09510-200, SP,
Brazil
Since 2010, our global team of researchers has been studying Argus Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Argus Dialer for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Argus Dialer for PBX, VoiP and Phone Systems include: Creditta, a Brazil based Banking and Financial Services organisation with 700 employees and revenues of $175.0 million, IBRC, a Brazil based Professional Services organisation with 170 employees and revenues of $32.0 million, PrimeSecure Group, a Brazil based Professional Services organisation with 120 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using Argus Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Argus Dialer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Creditta | Banking and Financial Services | 700 | $175M | Brazil | Argus | Argus Dialer | PBX, VoiP and Phone Systems | 2022 | n/a |
In 2022, Creditta implemented Argus Dialer to support financial-services collections and outbound customer outreach in Brazil. The deployment established Argus Dialer as the primary PBX, VoiP and Phone Systems solution underpinning Creditta's contact center dialing and collections workflows.
The implementation used Argus Dialer modules aligned to predictive, receptive and hybrid dialer modes, coupled with outbound campaign management, agent desktop controls and real-time call monitoring. Configuration emphasized dialing algorithms, call pacing and campaign prioritization to align agent availability with collections outreach sequences and to support high-throughput outbound workflows.
Operational scope covered Creditta's collections and outbound customer outreach teams across Brazil, where Argus Dialer ingested contact lists and orchestrated campaign-level dialing and queue management. The system centralized outbound dialing operations and provided supervisors with live monitoring and campaign controls to manage agent assignments and service levels.
Governance was structured around campaign administration and telephony monitoring roles that controlled dialing parameters, agent scripting and compliance-oriented workflows. Creditta reported that Argus Dialer improved contact rates and delivered greater operational stability for its collections and outbound outreach functions.
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IBRC | Professional Services | 170 | $32M | Brazil | Argus | Argus Dialer | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021, IBRC adopted Argus Dialer for outbound research and customer-contact campaigns in Brazil. The Argus Dialer implementation sits in the PBX, VoiP and Phone Systems category and was applied to support CRM-driven market research and outbound engagement workflows.
The implementation emphasized outbound and predictive dialer functionality together with call monitoring and recording modules, inferred from the vendor testimonial and Argus product capabilities. Argus Dialer was configured to orchestrate campaign lists, predictive dialing logic, agent call handling and real-time supervisor monitoring to accelerate intake of respondent feedback.
Operational scope covered IBRC’s customer-contact and research teams in Brazil, embedding Argus Dialer into agent desktops and campaign orchestration processes. Governance changes included formalized campaign scheduling, supervisor monitoring workflows and updated agent scripts to reduce rework and shorten feedback loops.
According to the vendor testimonial, the deployment reduced rework and enabled faster feedback loops for IBRC, reflecting outcomes within the PBX, VoiP and Phone Systems deployment for outbound research and customer-contact campaigns.
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PrimeSecure Group | Professional Services | 120 | $23M | Brazil | Argus | Argus Dialer | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021, PrimeSecure Group deployed Argus Dialer as its call-center outbound and predictive dialer to support customer contact and collections across Brazil. PrimeSecure Group is a Brazil-based professional services firm with 120 employees and revenue of 23000000, and Argus Dialer, classified under PBX, VoiP and Phone Systems, was provisioned to centralize outbound calling for collections and customer service business functions. The deployment focused on consolidating outbound campaigns and operationalizing agent workflows to lower telephone costs and increase contact rates.
The implementation used the Argus Dialer predictive and outbound dialing capabilities together with real-time monitoring to provide supervisor dashboards and live campaign telemetry. Configuration work included dialing rule tuning, campaign management, agent state handling, and real-time supervisor monitoring to support collections teams and contact-center agents in Brazil. Governance emphasized operational controls around campaign scheduling and monitoring, and the vendor testimonial reports reduced telephone costs and improved agent productivity as primary benefits.
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