List of Assembled Customers
San Francisco, 94103, CA,
United States
Since 2010, our global team of researchers has been studying Assembled customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Assembled for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Assembled for Workforce Management include: Stripe, a United States based Professional Services organisation with 8500 employees and revenues of $5.12 billion, Monzo Bank, a United Kingdom based Banking and Financial Services organisation with 3700 employees and revenues of $1.57 billion, Brooks_x000D_, a United States based Manufacturing organisation with 1800 employees and revenues of $1.00 billion, Thrasio, a United States based Retail organisation with 1200 employees and revenues of $202.0 million and many others.
Contact us if you need a completed and verified list of companies using Assembled, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Assembled customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brooks_x000D_ | Manufacturing | 1800 | $1.0B | United States | Assembled | Assembled | Workforce Management | 2022 | n/a |
In 2022 Brooks Running implemented Assembled Workforce Management for its customer support contact centre operations in the United States, deploying Assembled to address intraday scheduling, adherence, and agent wellbeing within the Workforce Management category. The Assembled application was positioned to provide real time visibility and operational controls for supervisors and workforce planners supporting customer support and contact centre business functions.
The deployment configured Assembled Workforce Management modules to deliver live dashboards, automated intraday schedule adjustments, optimized break scheduling, and adherence monitoring. The implementation included the Copilot AI Email Agent capability alongside core intraday workforce workflows to reduce manual work in agent inbox handling and to support agent wellbeing through smarter schedule orchestration.
Operational scope was limited to Brooks Running customer support and contact centre teams in the United States, with live dashboards used by front line supervisors to make nimble intraday schedule changes and to rebalance capacity throughout the business day. The configuration emphasized intraday operations and adherence, aligning Workforce Management functionality with contact centre staffing and break cadence.
Governance focused on orchestration of intraday schedule changes and adherence tracking to formalize workflow decisions and to support agent wellbeing and shift fairness. Brooks Running achieved a 66% reduction in average phone wait times within the first three months following the Assembled Workforce Management rollout.
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Monzo Bank | Banking and Financial Services | 3700 | $1.6B | United Kingdom | Assembled | Assembled | Workforce Management | 2020 | n/a |
In 2020, Monzo Bank implemented Assembled in the category. The deployment used the vendor-hosted Assembled application, configured to centralize scheduling and workforce orchestration for Monzo’s customer-facing operations.
Configuration work focused on standard workforce management capabilities, including shift templates, recurring schedules, automated schedule generation, intraday management and demand forecasting. Monzo’s implementation of Assembled emphasized rules-driven staffing policies, role-based access controls, and schedule visibility for planners and team leads.
Operational scope covered customer support and operations teams within Monzo’s UK organization, with workforce planners and operations managers designated as primary administrators. The system was set up to manage time-off and exceptions, produce schedule records for operational reporting, and support day-to-day adherence and intraday adjustments.
Governance and rollout established centralized scheduling policy, approval workflows, and a phased enablement approach across teams to enforce consistent configuration and staffing rules. Operational change included administrator training and documented standard operating procedures for planners to manage forecasting, schedule edits and service-level staffing policies.
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Stripe | Professional Services | 8500 | $5.1B | United States | Assembled | Assembled | Workforce Management | 2020 | n/a |
In 2020 Stripe implemented Assembled to orchestrate workforce management for its global support organisation, covering 13 offices and more than 50 specializations. Stripe Assembled support operations, providing end-to-end staffing visibility and faster operational response across its customer support footprint.
The Assembled deployment was configured for core workforce management workflows including schedule planning, automated shift allocation, real-time schedule adherence tracking and staffing plan orchestration, aligning Assembled with standard WFM functional terminology. Configuration emphasized roster automation and reduced manual scheduling effort while supporting multi-skill schedules for over 50 specializations.
The WFM implementation integrated with Salesforce Service Cloud to align agent schedules with case queues and routing, enabling operational coordination between scheduling and service delivery systems. Integration scope was focused on support operations across all offices and specialties, linking Assembled scheduling data with service workload and routing signals.
Governance centralized through a lean WFM team that managed rollout and ongoing schedule policies, with process changes to scheduling and adherence monitoring embedded into support operations. Outcomes reported from the deployment include approximately 33 percent improvement in schedule adherence, reduced manual scheduling effort, and keeping the WFM team lean with hiring savings above 20 percent.
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Retail | 1200 | $202M | United States | Assembled | Assembled | Workforce Management | 2021 | n/a |
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