List of Aswat Ziwo Contact Center Customers
Dubai, x,
United Arab Emirates
Since 2010, our global team of researchers has been studying Aswat Ziwo Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aswat Ziwo Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aswat Ziwo Contact Center for Call Center include: Emaar Properties, a United Arab Emirates based Construction and Real Estate organisation with 7886 employees and revenues of $9.67 billion, Deliveroo, a United Kingdom based Distribution organisation with 135000 employees and revenues of $2.28 billion, DAMAC Properties Dubai Co PJSC, a United Arab Emirates based Construction and Real Estate organisation with 1600 employees and revenues of $1.66 billion and many others.
Contact us if you need a completed and verified list of companies using Aswat Ziwo Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DAMAC Properties Dubai Co PJSC | Construction and Real Estate | 1600 | $1.7B | United Arab Emirates | Aswat | Aswat Ziwo Contact Center | Call Center | 2021 | n/a |
In 2021, DAMAC Properties Dubai Co PJSC deployed Aswat Ziwo Contact Center, a Contact Center solution, to run customer engagement and contact-centre operations across its UAE property and hospitality businesses. The deployment prioritized local voice hosting to maintain reliable call quality for regional tenants and hospitality guests as cited by the vendor and regional press.
Implementation signals indicate the Aswat Ziwo Contact Center was used with interactive voice response, local voice points of presence, virtual numbers, and analytics, reflecting core Contact Center functional modules for inbound routing, self service, and operational monitoring. Architecture emphasis centered on local PSTN breakout and voice POP presence in the UAE to reduce latency and preserve call quality for customer interactions.
Operational scope covered customer engagement, reservations, and property inquiry workflows within DAMACs UAE property and hospitality units, with regional press and vendor citations listing DAMAC among ZIWO enterprise customers. Governance details reported focus on centralized telephony and analytics oversight to support contact-centre operations and customer service teams across business functions.
The Aswat Ziwo Contact Center implementation, described in vendor materials and regional coverage, reinforced local voice hosting and reliable call quality as primary objectives while providing IVR and analytics capabilities to support ongoing contact-centre operations.
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Deliveroo | Distribution | 135000 | $2.3B | United Kingdom | Aswat | Aswat Ziwo Contact Center | Call Center | 2022 | n/a |
In 2022, Deliveroo implemented Aswat Ziwo Contact Center, a Contact Center solution, to improve customer service and call-tracking across its MENA operations. The deployment of Aswat Ziwo Contact Center centered on providing agents with immediate visibility into customer accounts during live calls to reduce handle time and improve inquiry resolution.
The implementation used the vendor's hybrid contact centre capability alongside call recording, agent statistics, and call-tracking modules to support voice and digital interaction handling, session recording, and performance reporting. Configuration work focused on agent desktop integration, queue and routing rules aligned to regional service workflows, and instrumentation of agent statistics for operational monitoring.
The platform was integrated with Deliveroo systems so that agent desktops display customer account context during inbound and outbound calls, enabling unified handling of order and service enquiries. Operational scope targeted customer service teams and contact center sites in the MENA region, with the Aswat Ziwo Contact Center serving as the primary contact platform for those business functions.
Governance changes included controls for call recording retention and use of agent statistics in workforce management and coaching processes, and rollout followed phased activation across regional teams. Deliveroo reported improved customer service and enhanced call-tracking capabilities as the primary outcomes of the Aswat Ziwo Contact Center implementation.
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Emaar Properties | Construction and Real Estate | 7886 | $9.7B | United Arab Emirates | Aswat | Aswat Ziwo Contact Center | Call Center | 2020 | n/a |
In 2020, Emaar Properties implemented Aswat Ziwo Contact Center as a Contact Center to support property sales and customer service operations across the United Arab Emirates. The deployment is documented by the vendor as a customer reference, listing Emaar Properties on ZIWO and Aswat materials as a cloud contact centre user.
The Aswat Ziwo Contact Center deployment includes core contact-centre telephony, omnichannel routing, and analytics modules consistent with the vendor product feature set. The implementation uses cloud contact-centre architecture with local call processing to maintain call quality and regulatory alignment, and the Aswat Ziwo Contact Center is configured to handle voice and messaging channels through unified routing logic.
Operational scope centers on property sales teams and customer service units within Emaar Properties in the UAE, with the platform providing centralized omnichannel queueing, agent desktop routing, and contact analytics for day to day operations. Governance shifted toward centralized contact routing policies and analytics-driven queue management, requiring revised agent workflows and reporting cadences to leverage omnichannel handling and the contact-centre analytics module.
Emaar benefited from local call processing and omnichannel handling as described by the vendor, enabling consolidated multichannel customer engagement through the Aswat Ziwo Contact Center. No other integrations, rollout geographies, costs, or measurable outcomes are specified in the provided vendor reference.
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