List of Aswat Ziwo Voice Agent Customers
Dubai, x,
United Arab Emirates
Since 2010, our global team of researchers has been studying Aswat Ziwo Voice Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aswat Ziwo Voice Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aswat Ziwo Voice Agent for Chatbots and Conversational AI include: Zid, a Saudi Arabia based Professional Services organisation with 400 employees and revenues of $70.0 million, Alaan, a United Arab Emirates based Banking and Financial Services organisation with 100 employees and revenues of $5.0 million, Deliveroo UAE, a United Arab Emirates based Leisure and Hospitality organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Aswat Ziwo Voice Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alaan | Banking and Financial Services | 100 | $5M | United Arab Emirates | Aswat | Aswat Ziwo Voice Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Alaan implemented Aswat Ziwo Voice Agent from vendor Aswat to add voice support and extend its Customer support/CRM capabilities. The project moved the company beyond chat-only support, provisioning voice-enabled contact capabilities across its customer support teams, including operations in Dubai, and expanding multichannel coverage for frontline service functions.
The Aswat Ziwo Voice Agent deployment emphasized call handling, call recording, and real-time team monitoring, consistent with Customer support/CRM functionality such as queue handling, call routing, agent controls, and quality assurance workflows. Configuration work focused on agent-facing controls and recording retention policies, while supervisor dashboards and live monitoring were instrumented to support oversight and QA processes.
Rollout and governance targeted customer support and CRM-aligned process changes, with the engagement documented by ZIWO as a voice use case for Alaan. Outcome reporting from the engagement cites better call organization and improved quality assurance, with standardized call recording and monitoring practices adopted across support teams.
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Deliveroo UAE | Leisure and Hospitality | 12 | $1M | United Arab Emirates | Aswat | Aswat Ziwo Voice Agent | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Deliveroo UAE implemented Aswat Ziwo Voice Agent from vendor Aswat to improve customer engagement and call tracking for its MENA and UAE support operations. Apps Category:
The implementation centered on voice contact-center capabilities including call tracking and account lookup integration to present instant account data to agents and streamline agent workflows, reflecting Ziwo's voice and AI capabilities. Aswat Ziwo Voice Agent was configured to capture call data and surface caller account details within Deliveroo's support platform, enabling more contextual handling of inbound calls.
Operational coverage focused on MENA and UAE support teams and impacted customer support and engagement functions, with integrations explicitly tying call data into Deliveroo's platform for instant account lookup. Governance adjustments emphasized agent workflow updates and contact center process changes to operationalize call tracking and account lookup features.
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Zid | Professional Services | 400 | $70M | Saudi Arabia | Aswat | Aswat Ziwo Voice Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Zid migrated from an on premises Genesys setup to Aswat Ziwo Voice Agent, deploying ZIWO’s cloud contact-center platform in Saudi Arabia, Apps Category . The implementation targeted Zid's customer support contact center and leveraged ZIWO voice and AI capabilities to move voice handling into a cloud native agent model.
Aswat Ziwo Voice Agent was configured to provide inbound voice automation, cloud call routing, interactive voice response flows and agent desktop integration, with AI-assisted voice handling inferred from ZIWO capability sets. Configuration emphasized contact context delivery to agents and programmatic call distribution consistent with contact-center functional workflows.
Integrations were implemented with Intercom to unify messaging context and with HubSpot to synchronize CRM contacts and enrich case records, creating an integrated voice to ticketing and CRM flow. The deployment covered Zid's regional support operations in Saudi Arabia and was scoped as a customer-support and contact-center implementation.
Governance focused on consolidating voice routing and case creation into the cloud platform and accelerating onboarding for support staff. ZIWO cites approximately 40% cost savings and 35% faster onboarding for this type of deployment, and those reported outcomes were referenced in the Zid implementation narrative.
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