List of Atlassian Jira Service Desk Customers
Sydney, 2000, NSW,
Australia
Since 2010, our global team of researchers has been studying Atlassian Jira Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atlassian Jira Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atlassian Jira Service Desk for IT Service Management include: ALPLA Family of Pioneers, a Austria based Manufacturing organisation with 25440 employees and revenues of $5300000.00 billion, Centers for Medicare & Medicaid Services United States, a United States based Government organisation with 6000 employees and revenues of $1449.33 billion, Volkswagen, a Germany based Automotive organisation with 639608 employees and revenues of $380.70 billion, CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion and many others.
Contact us if you need a completed and verified list of companies using Atlassian Jira Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Atlassian Jira Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Data Gumbo | Professional Services | 25 | $3M | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2020 | n/a |
In 2020, Data Gumbo implemented Atlassian Jira Service Desk as a customer-facing service portal on their website. The Atlassian Jira Service Desk deployment addresses IT Service Management needs for the company's support and operations functions. The implementation provides a public service desk entry point embedded on Data Gumbo's website to intake and track user requests.
Configuration focused on incident and request management workflows, a self-service portal with structured request forms, a knowledge base for repeat issues, and automation rules for ticket routing and basic SLA enforcement. Access controls and role-based routing were used to align tickets to support and operations personnel, and governance was formalized around triage, escalation, and service request fulfillment processes. The description centers on centralizing customer-facing ticketing through Atlassian Jira Service Desk and strengthening IT Service Management practices without presuming additional integrations.
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Polly Insurance Agency | Insurance | 200 | $45M | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2022 | n/a |
In 2022, Polly Insurance Agency deployed Atlassian Jira Service Desk to centralize customer facing ticketing and internal IT support workflows. Atlassian Jira Service Desk was implemented as the organization’s IT Service Management platform and is exposed on the company website as the primary customer service portal.
The implementation emphasized standard IT Service Management capabilities, including request intake via the public portal, incident and request management, a service catalog, knowledge base authoring, SLA configuration, and automation rules for triage and routing. Configuration work focused on custom request types, queue configuration for IT and customer service teams, and workflow states to support common insurance industry request lifecycles.
Operational coverage includes external customers via the website and internal IT and customer service functions across the organization in the United States. The deployment centralized ticket lifecycle management and provided a single source for issue tracking, escalation workflows, and knowledge documentation aligned with IT Service Management practices.
Governance shifted toward defined service ownership and formalized request triage, with role based access and SLA driven prioritization embedded in workflows. Rollout activities prioritized portal availability and internal team onboarding, and the implementation positioned Atlassian Jira Service Desk to support continued refinement of support processes and knowledge governance within Polly Insurance Agency.
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Studio 3T | Professional Services | 55 | $6M | Germany | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2024 | n/a |
In 2024, Studio 3T implemented Atlassian Jira Service Desk on their website to consolidate customer-facing support and to provide a structured IT Service Management capability for customer support and internal IT operations. Studio 3T Atlassian Jira Service Desk IT Service Management supports the company’s professional services delivery by centralizing incoming requests and creating a single touchpoint on the public site for ticket submission and status tracking.
The deployment focuses on a web-embedded service portal, request intake and ticketing workflows, SLA rule configuration, and role-based agent queues appropriate to a 55-person professional services firm. Configuration work emphasized request types, automated routing and escalation rules, a searchable knowledge base for common support articles, and lightweight workflow automation to align service requests and incident handling with existing customer success and operations processes. Governance was implemented through defined agent roles and approval rules, with a phased internal rollout to support and IT teams while the website portal remained the primary external access point for customers.
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Professional Services | 50 | $5M | United Kingdom | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2022 | n/a |
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Professional Services | 25 | $2M | Canada | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2025 | n/a |
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Communications | 3155 | $4.3B | Germany | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2020 | n/a |
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Retail | 700 | $82M | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2018 | n/a |
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Retail | 4000 | $1.8B | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2019 | n/a |
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Professional Services | 90 | $10M | Sweden | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2022 | n/a |
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Professional Services | 10 | $1M | United Kingdom | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Atlassian Jira Service Desk
- Olive, a United States based Healthcare organization with 1400 Employees
- Atlassian, a Australia based Professional Services company with 12157 Employees
- Sachverstandigenburo Ditt Wicht Partner Gbr, a Germany based Professional Services organization with 130 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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