List of Avaya Aura Conferencing Customers
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Since 2010, our global team of researchers has been studying Avaya Aura Conferencing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Conferencing for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Conferencing for Collaboration include: Sun Life Canada, a Canada based Insurance organisation with 17102 employees and revenues of $29.17 billion, Frontier Airlines, a United States based Transportation organisation with 8011 employees and revenues of $3.59 billion, HUG Switzerland, a Switzerland based Healthcare organisation with 13086 employees and revenues of $2.98 billion, Brent Council, a United Kingdom based Government organisation with 2000 employees and revenues of $230.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Conferencing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Aura Conferencing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brent Council | Government | 2000 | $230M | United Kingdom | Avaya | Avaya Aura Conferencing | Collaboration | 2012 | n/a |
In 2012, Brent Council deployed Avaya Aura Conferencing to provide Collaboration capabilities for online meetings and mobile unified communications across its UK local government operations. The implementation sat alongside Avaya unified communications one-X/Flare, and Brent Council used Avaya Aura Conferencing as the core conferencing application to enable audio and web meetings, meeting scheduling, presence-aware session control, and support for UC clients on tablet and iPad devices.
The deployment emphasized mobile integration and remote working, with explicit integration into Vodafone mobile services to enable on-the-go conferencing and handset connectivity. Avaya Aura Conferencing was configured to support meeting access from tablet and iPad UC clients and to centralize conferencing control within the council’s Collaboration stack, extending meeting orchestration to mobile endpoints and tablet client form factors.
Operational coverage targeted council business functions that rely on meetings and distributed work, accelerating remote working adoption across departments within the public sector organisation. The rollout included device-level client adoption and mobile service integration, and it delivered improved meeting access and helped reduce operating costs as part of the council’s Collaboration strategy.
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Frontier Airlines | Transportation | 8011 | $3.6B | United States | Avaya | Avaya Aura Conferencing | Collaboration | 2018 | n/a |
In 2018 Frontier Airlines implemented Avaya Aura Conferencing as a core Collaboration capability across its telecommunications estate. The Avaya Aura Conferencing deployment was provisioned alongside Avaya Communication Manager, Avaya CMS, Avaya Session Manager, Avaya Voice Mail, and Verint recording, covering 82 airport sites, the corporate headquarters in Denver, and the Frontier Airlines call center.
The implementation of Avaya Aura Conferencing focused on conferencing bridge services, meeting control and scheduling integration, and session-level call control tied to Avaya Session Manager and Avaya Communication Manager. Avaya CMS was used for centralized monitoring and reporting of conferencing sessions, while Verint recording was integrated to capture and store audio from conference and contact center sessions, preserving traceability for operational and compliance workflows.
Operational architecture emphasized a centrally managed telephony fabric with distributed site endpoints, where Session Manager handled SIP session routing and Communication Manager provided PSTN and endpoint call control. The telecom team maintained configuration consistency across sites, managing media resources, conferencing ports, and voicemail interactions to ensure unified Collaboration services for contact center agents, operations staff, and corporate users.
Governance and rollout were executed under centralized telecom engineering ownership, with phased site activations and standardized operational procedures for conferencing usage and recording handoffs. The deployment tied Collaboration functionality directly to business functions including contact center operations, airport communications, and corporate communications, with ongoing maintenance and monitoring handled by Frontier Airlines telecom engineering staff.
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HUG Switzerland | Healthcare | 13086 | $3.0B | Switzerland | Avaya | Avaya Aura Conferencing | Collaboration | 2016 | n/a |
In 2016 HUG Switzerland implemented Avaya Aura Conferencing to provision 24/7 encrypted video virtual rooms that allowed parents to view neonatal patients and supported remote clinical collaboration, the deployment aligns with the Collaboration category for enterprise video and web conferencing. The published case references Avaya Scopia and Equinox technology, and the implementation is described and inferred to deliver Avaya Aura Conferencing-class capabilities for secure hospital-grade conferencing and virtual room provisioning.
The implementation delivered continuous, encrypted video and web collaboration capabilities including always-on virtual rooms, multi-party video sessions, and on-demand conferencing workflows typical of enterprise Collaboration platforms. Avaya Aura Conferencing was used to orchestrate secure session access, role-based attendee controls for parents and clinical staff, and scheduling plus ad hoc meeting flows to support neonatal viewing and clinician case consultations.
Operational coverage focused on neonatal units and clinical teams within Geneva University Hospitals, Switzerland, enabling cross-site clinical collaboration and family access to patient bedside video streams. Governance emphasized secure access controls and operational policies for 24/7 parental viewing and clinician conferencing, with encryption enforced for virtual rooms to meet healthcare privacy requirements and to support remote multidisciplinary collaboration.
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Insurance | 17102 | $29.2B | Canada | Avaya | Avaya Aura Conferencing | Collaboration | 2012 | n/a |
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