List of Avaya Aura Contact Center Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
8000
$2.5B
Since 2010, our global team of researchers has been studying Avaya Aura Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Contact Center for Call Center include: Ministry of Justice, United Kingdom, a United Kingdom based Government organisation with 85000 employees and revenues of $208.90 billion, Nestle, a Switzerland based Consumer Packaged Goods organisation with 275000 employees and revenues of $102.77 billion, KBC Group, a Belgium based Banking and Financial Services organisation with 35235 employees and revenues of $12.27 billion, Transport for London, a United Kingdom based Transportation organisation with 28501 employees and revenues of $12.10 billion, International Airlines, a United Kingdom based Transportation organisation with 58077 employees and revenues of $8.99 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Aura Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acromas Insurance Company | Insurance | 100 | $10M | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2015 | n/a |
In 2015 Acromas Insurance Company deployed Avaya Aura Contact Center in a Call Center environment to centralize inbound call handling and queue management for customer service operations. The early implementation phase focused on configuring contact handling workflows and establishing supervisor monitoring to manage call volumes and service level expectations.
Avaya Aura Contact Center was configured to support skill based routing, interactive voice response, queue management, agent desktop controls, and real time monitoring and reporting. Configuration work emphasized agent state management, session routing rules, operational dashboards for supervisors, and scheduled reporting to support daily workload planning.
The deployment operated alongside existing contact center tooling including Lucent and Q-Max, with agent desktops using standard office packages such as Microsoft Word, Excel, and PowerPoint for ancillary tasks. Operational coverage centered on call advisors and supervisory staff in customer service, with explicit responsibilities for managing call volumes and ensuring sufficient staff cover to match business requirements.
Governance and process changes included formal skills profiling for advisors, scheduling and staffing controls tied to contact volumes, and ongoing adherence checks for regulatory requirements. Supervisory workflows were instrumented through Avaya Aura Contact Center dashboards to monitor advisor performance and compliance with mandated handling procedures.
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ANWB | Professional Services | 3948 | $1.2B | Netherlands | Avaya | Avaya Aura Contact Center | Call Center | 2016 | n/a |
In 2016 ANWB implemented Avaya Aura Contact Center as its Call Center solution to centralize customer contact handling for the renewed ANWB Reizen strategy. The technical program included a complete rebuild of internally developed applications into a service oriented architecture hosted in Azure, supported by four scrum teams operating under SAFe and managed through Azure DevOps.
The Avaya Aura Contact Center deployment focused on standard contact center capabilities, including automatic call distribution, interactive voice response, skill based routing, queue management and reporting for omnichannel contact handling. The implementation was delivered alongside an Avaya and Aspect office call center configuration deployed at all locations, aligning telephony and contact routing with office communications.
Integrations and operational coverage were executed as part of a broader platform modernization. The program provisioned a new central office environment using Azure AD, Intune and RDS, coordinated an Office365 transition across ANWB Headquarters and subsidiaries including Unigarant and Logicx, and consolidated web platform work such as migrations to Sitecore CMS and the realization of an Amadeus aviation link for FOX.NL and new booking funnels on FOX.NL, SNP.NL and Travelhome.nl.
Governance emphasized iterative delivery and operational handover, with build, test, release and continuous improvement cycles managed in Azure DevOps under SAFe. The rollout covered corporate and subsidiary sites with aligned office and contact center tooling, and operational ownership structured around the scrum teams and central IT office for ongoing platform management.
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Arvato Supply Chain Solutions Ireland | Banking and Financial Services | 350 | $50M | Ireland | Avaya | Avaya Aura Contact Center | Call Center | 2012 | n/a |
In 2012 Arvato Supply Chain Solutions Ireland implemented Avaya Aura Contact Center as its Call Center application to support international CRM and contact center operations. The deployment was positioned to manage growing, multi-site Avaya contact center estates and to centralize call routing and agent orchestration for customer service and operations teams.
The Avaya Aura Contact Center deployment sat atop a broad Avaya VoIP infrastructure composed of three Avaya Communication Managers, approximately 60 Media Gateways, 8,000 IP phones, 70 trunk groups, and numerous Local Survivable Processors, media boards, media cabinets, and network regions. This architecture supported distributed call processing and survivability across multiple locations while enabling enterprise call handling, queuing, and reporting capabilities typical of Call Center platforms.
To ensure availability, reliability, and measurable service delivery, Avaya Aura Contact Center was monitored with ServicePilot ISM for end-to-end visibility of the Avaya VoIP ecosystem, providing monitoring, troubleshooting, and reporting capabilities. ServicePilot ISM was used to instrument network and telephony elements and to help Arvato meet stringent service level agreements across roughly 80,000 calls per day.
Operational scope included international CRM activities and contact center operations, requiring coordinated workflows between customer service, network engineering, and operations teams. Governance focused on continuous monitoring and incident escalation processes to protect availability and customer success across the distributed Avaya environment.
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ASN BANK, subsidiary of De Volksbank N.V. | Banking and Financial Services | 200 | $30M | Netherlands | Avaya | Avaya Aura Contact Center | Call Center | 2017 | n/a |
In 2017, ASN BANK implemented Avaya Aura Contact Center as its Call Center solution. The deployment virtualized the Avaya Aura platform within the bank's private in-house cloud using a VMware infrastructure, consolidating modular Avaya Aura applications into a homogeneous virtual environment to reduce hardware footprint and simplify administration.
The implementation configured core contact center capabilities around Avaya Customer Interaction Express, and retained Avaya unified messaging via UMS C3000 plus IP telephony on 96xx endpoints. Avaya Aura Contact Center was delivered as part of the Avaya Aura Virtualized Environment, which manages redundancy, software duplication and session control, and includes integrated diagnostics, deployment and traffic management tools to support operational continuity.
Connectivity and operational coverage were structured across branch offices connected by data lines or directional radio links, with mobile phone integration enabling employees to be reached on their landline extension while on the move. The deployment planned for SIP interconnect in 2018 and used secure remote access for configuration and testing of virtual machines prior to cutover, allowing rapid changeover with minimal user impact.
Governance and operational processes were adjusted to leverage the contact center routing in Customer Interaction Express for helpdesk and incoming-call management, while the virtualized platform reduced maintenance effort and improved reliability through full redundancy. The architecture preserved extensibility via Avaya Application Enablement Services, allowing additional UC functions, users or locations to be added with manageable effort.
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ASSU 2000 | Insurance | 1800 | $500M | France | Avaya | Avaya Aura Contact Center | Call Center | 2017 | n/a |
In 2017, ASSU 2000 implemented Avaya Aura Contact Center as its Call Center platform for customer service operations. The deployment replaced Alcatel-Lucent OmniTouch Contact Center and migrated 1600 agents to full IP telephony across five sites and 400 agencies, with project oversight reported from March 2016 to March 2018 within the DSI Operations Department.
The Avaya Aura Contact Center implementation was built on Avaya AACC version 7.1 and included component modules AES, WFO, WFM, CHB and SBC. The solution was configured for omnichannel routing and session handling, combining workforce optimization and scheduling through the WFO and WFM modules, and agents and supervisors received targeted training on the Avaya telephony and contact center tooling.
Integrations were explicit and technical; SIP interconnection was established between the Alcatel estate and the Avaya platform, operator links were migrated to SIP, and the Skype environment was migrated to Avaya Equinox. Redundancy was managed across two data centers and the contact center infrastructure interfaced with Arista LAN networks, Fortinet wifi, Fortinet and F5 firewalls, Veeam Networker backups, Windows Server 2012, EMC storage, VMware and AS400 systems, with SBC components handling SIP session control.
Governance and rollout used structured stakeholder processes, including business workshops and Coproj Copil and Codir forums to define omnichannel needs and channel routing rules. The program delivered formal design and operations artifacts such as high level design, low level design and operating files, and established Level 1 and Level 2 maintenance processes to support ongoing administration and incident handling.
Operational scope covered customer service functions across ASSU 2000 agencies and centralized contact center teams, with administrators and supervisors trained to operate Avaya Aura Contact Center and its modules. Documentation, maintenance processes and the SIP plus dual data center redundancy architecture were instituted to govern continuity and ongoing operations for the Call Center environment.
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Professional Services | 762 | $182M | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2015 | n/a |
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Transportation | 434 | $468M | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2012 | n/a |
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Banking and Financial Services | 6497 | $1.8B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2018 | n/a |
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Banking and Financial Services | 3022 | $1.4B | Malaysia | Avaya | Avaya Aura Contact Center | Call Center | 2015 | n/a |
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Manufacturing | 250 | $87M | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2018 | n/a |
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Buyer Intent: Companies Evaluating Avaya Aura Contact Center
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Aura Contact Center Coverage
Avaya Aura Contact Center is a Call Center solution from Avaya.
Companies worldwide use Avaya Aura Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Ministry of Justice, United Kingdom, Nestle, KBC Group, Transport for London and International Airlines are recorded users of
Avaya Aura Contact Center for Call Center.
Companies using Avaya Aura Contact Center are most concentrated in Government, Consumer Packaged Goods and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Avaya Aura Contact Center are most concentrated in United Kingdom, Switzerland and Belgium, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Aura Contact Center across Americas, EMEA, and APAC.
Companies using Avaya Aura Contact Center range from small businesses with 0-100 employees - 5.66%, to mid-sized firms with 101-1,000 employees - 26.42%, large organizations with 1,001-10,000 employees - 50.94%, and global enterprises with 10,000+ employees - 16.98%.
Customers of Avaya Aura Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Aura Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.