List of Avaya Call Center Elite Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 866-282-9267
Professional Services
8063
$3.1B
Since 2010, our global team of researchers has been studying Avaya Call Center Elite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Call Center Elite for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Call Center Elite for Call Center include: Jet2 PLC (formerly Dart Group Plc), a United Kingdom based Professional Services organisation with 8270 employees and revenues of $1.51 billion, Volkswagen Group UK, a United Kingdom based Automotive organisation with 850 employees and revenues of $382.0 million, Ministerie van Justitie en Veiligheid, a Netherlands based Government organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Call Center Elite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Call Center Elite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jet2 PLC (formerly Dart Group Plc) | Professional Services | 8270 | $1.5B | United Kingdom | Avaya | Avaya Call Center Elite | Call Center | 2013 | n/a |
In 2013, Jet2 PLC implemented Avaya Call Center Elite to support Call Center operations across its Jet2.com and Jet2holidays contact centres. The deployment focused on operationalizing forecasting, scheduling and management information capabilities used by Forecasting, Scheduling and MI analysts in Leeds, United Kingdom.
Avaya Call Center Elite was configured to support Work Force Management administration, generation of long term and short term forecasts, offline schedule creation, and proactive management of shrinkage allowances including leave and TOIL. The implementation also encompassed employee data updates, automated schedule change handling, and workflows for proactive approval and denial of discretionary activities such as annual leave and training.
Operational integrations and reporting were structured around telemetry from Back Office, Telephony and Live Chat platforms, with explicit competency managing Verint and finesse applications and ingesting their reported data into MI outputs. The technical scope included full telephony system administration of the Elite platform and the BT platform, call mapping and routing configuration, building a new tenant platform, and converting and uploading wav sound files to both Elite and BT systems.
Governance and operationalization included daily, weekly and quarterly management reporting with commentary to all management levels, lead daily and weekly staffing review meetings with management and real time analysts, and on demand generation of ad hoc reports to support operations. The implementation tied forecasting outputs into finance and planning processes for budget visibility and provided mechanisms for generating new forecasts when actuals deviated materially from plans, supporting service delivery across customer contact functions.
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Ministerie van Justitie en Veiligheid | Government | 1000 | $250M | Netherlands | Avaya | Avaya Call Center Elite | Call Center | 2016 | n/a |
In 2016, Ministerie van Justitie en Veiligheid deployed Avaya Call Center Elite at the Central Judicial Collection Agency in Leeuwarden. Avaya Call Center Elite is operating as a Call Center application to manage telephony routing, workforce scheduling and customer interaction handling across CJIB service operations.
The implementation includes functional configuration and ongoing management of Avaya Call Center Elite alongside Avaya Telephony and workforce optimization tools. The program covers functional setup, testing and implementation of new modules and releases, with specific emphasis on scheduling, forecast-informed staffing workflows and orchestration of interaction routing and voice response capabilities.
Operational integrations explicitly include Avaya Telephony, Avaya WFO and Verint Flexmanager, reflecting a coordinated stack for ACD, IVR and workforce management use cases. Operational scope is centered on the Central Judicial Collection Agency, with the functional manager role responsible for managing the Avaya Call Center Elite environment, supporting operational management and the WFM team.
Governance and process work is driven through cross-functional collaboration with managers, users, IT and suppliers, focused on adjusting and improving processes surrounding telephony and scheduling. The team manages introduction of new products within the call center and develops and manages the voice response system while executing release and module rollouts for the Avaya Call Center Elite environment.
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Volkswagen Group UK | Automotive | 850 | $382M | United Kingdom | Avaya | Avaya Call Center Elite | Call Center | 2014 | n/a |
In 2014, Volkswagen Group UK deployed Avaya Call Center Elite as its Call Center platform to support Volkswagen Financial Services (UK) Ltd telephony operations. The implementation was centered on the Avaya Aura Suite and Avaya CM platform, establishing an enterprise telephony backbone for contact centre routing and agent communication.
The Avaya Call Center Elite implementation included Elite Multi-Channel capabilities, Avaya Call Recorder, and One-X Communicator as core functional components, enabling multi-channel call routing, session management, and voice recording. Configuration work focused on call routing logic and session management within the Avaya Aura environment, aligned to typical Call Center workflows for inbound handling and agent softphone use.
Operational integrations explicitly supported in the environment included Polycom video and audio conferencing infrastructure, MobileIron mobile device management for endpoint administration, RMG Networks digital signage, and support interoperability with Genesys and Alcatel telephony elements where present. NICE Perform administration and business support were part of the operational toolset, reflecting a mixed-vendor operations footprint tied into the Volkswagen Financial Services (UK) Ltd telephony network based in Milton Keynes.
Governance and operational ownership rested with 3rd line IT Infrastructure telecommunications specialists, responsible for Avaya Aura Suite administration, endpoint administration, and business-facing support for telephony services. Day to day operations emphasized server and endpoint administration, call recording oversight, and multi-channel routing maintenance, with specialist support covering both infrastructure and business process alignment for contact centre functions.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Call Center Elite Coverage
Avaya Call Center Elite is a Call Center solution from Avaya.
Companies worldwide use Avaya Call Center Elite, from small firms to large enterprises across 21+ industries.
Organizations such as Jet2 PLC (formerly Dart Group Plc), Volkswagen Group UK and Ministerie van Justitie en Veiligheid are recorded users of
Avaya Call Center Elite for Call Center.
Companies using Avaya Call Center Elite are most concentrated in Professional Services, Automotive and Government, with adoption spanning over 21 industries.
Companies using Avaya Call Center Elite are most concentrated in United Kingdom and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Call Center Elite across Americas, EMEA, and APAC.
Companies using Avaya Call Center Elite range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Avaya Call Center Elite include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Call Center Elite customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.