List of Axios Incident Management Customers
Axios Systems PLC
60 Melville Street,
Edinburgh, x, EH3 7HF,
United Kingdom
Edinburgh, x, EH3 7HF,
United Kingdom
44 13 1220 4748
Professional Services
250
$35M
Since 2010, our global team of researchers has been studying Axios Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Axios Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Axios Incident Management for Incident Management include: Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, LEGO Group, a Denmark based Retail organisation with 28528 employees and revenues of $9.65 billion, Dekra, a Germany based Professional Services organisation with 49000 employees and revenues of $4.47 billion, Amundi, a France based Banking and Financial Services organisation with 5300 employees and revenues of $1.45 billion and many others.
Contact us if you need a completed and verified list of companies using Axios Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Axios Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amundi | Banking and Financial Services | 5300 | $1.4B | France | Axios Systems | Axios Incident Management | Incident Management | 2011 | n/a |
In 2011, Amundi implemented Axios Incident Management. The engagement focused on providing maintenance and evolution to the ITSM solution Assyst from Axios Systems, targeting the firm’s IT operations and service desk capabilities in France and within the broader technology organization.
Configuration work emphasized core incident lifecycle management within Axios Incident Management, including structured ticketing workflows, priority assignment, SLA tracking, escalation rules, and automated notifications, aligned with standard Incident Management functional patterns. Changes included workflow standardization, scripted triage procedures, and configuration of incident categorization and routing to support consistent operational handling and technical ownership.
Operational governance centered on ongoing maintenance and evolution, with regular configuration reviews, release governance, runbook documentation, and cross-team coordination between IT operations, service desk, and application support. This implementation positioned Amundi Axios Incident Management Incident Management as the primary system supporting IT operations and service desk business functions.
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Dekra | Professional Services | 49000 | $4.5B | Germany | Axios Systems | Axios Incident Management | Incident Management | 2005 | n/a |
In 2005, Dekra implemented Axios Incident Management to strengthen Incident, Problem, Change and Configuration Management capabilities across its vehicle testing and claims operations in Germany and Europe. The deployment targeted ITIL-aligned incident handling and problem management workflows to standardize response and escalation across operational sites.
Configuration and service management capabilities were configured to link incidents to problem records and to surface asset-related impacts, reflecting standard Incident Management functional flows. Change management and configuration management functionality were included to support controlled updates and to increase visibility of configuration and asset relationships across the estate.
The rollout covered over 200 locations spanning vehicle testing centers and claims operations in Germany and elsewhere in Europe, establishing a centralized incident intake and multi-site support workflow. Operational scope emphasized IT service and operations teams that support vehicle testing and claims business functions, enabling consistent handling across sites.
Governance was aligned to ITIL processes and workflows were simplified for multi-site support to improve consistency in incident resolution across sites. As implemented, Axios Incident Management improved linkage between incidents and problem records, simplified multi-site workflows and increased visibility of trends and asset-related impacts.
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LEGO Group | Retail | 28528 | $9.7B | Denmark | Axios Systems | Axios Incident Management | Incident Management | 2004 | n/a |
In 2004, LEGO Group implemented Axios Incident Management to consolidate four separate support systems into a single global Service Desk. The deployment positioned Axios Incident Management as the enterprise layer for Incident Management across the organization while also introducing integrated Change, Asset, and Configuration Management capabilities.
The implementation of Axios (assyst) established a single, federated Service Desk architecture that centralized ticket intake and routing while federating configuration data into a consolidated CMDB. Functional modules deployed included incident logging and workflow, change request handling, asset lifecycle tracking, and configuration management, together with self-service incident logging for end users. The configuration emphasized a global operational model that unified common processes while preserving distributed data stewardship through the federated CMDB.
Operational scope spanned IT, Facilities, and HR processes across LEGO Group offices in Denmark and other regions, creating a centralized support function for international operations. Governance evolved to support a global service desk operating model with shared configuration data and standardized incident and change workflows. The initiative delivered reduced incident resolution times and lower total cost of ownership for asset support as reported in the vendor case study.
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Swisscom | Communications | 19887 | $13.7B | Switzerland | Axios Systems | Axios Incident Management | Incident Management | 2006 | n/a |
In 2006 Swisscom implemented Axios Incident Management in Switzerland to centralize incident handling for its IT Service Platforms Operations. The deployment used Axios assyst modules covering Incident Management and other ITIL processes to capture and manage incidents from the Bluewin TV customer service channel and internal IT operations, positioning Axios Incident Management as the primary incident capture and reporting platform.
Configuration included automated incident creation from Vantive and explicit integration with Swisscom CRM to improve incident capture and reporting workflows. Functional capabilities implemented comprised incident capture and routing, automated ticket creation, trend analysis, and regulatory compliant change and auditability across ITIL processes, aligning operational procedures with incident management best practices.
Operational scope focused on Swisscom service platforms and the Bluewin TV customer service channel across Switzerland, with governance changes to embed ITIL process controls and audit trails. The project delivered improved incident capture and reporting and strengthened integration between Axios Incident Management and CRM, while enabling better trend analysis and regulatory compliant change management across the supported ITIL processes.
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Buyer Intent: Companies Evaluating Axios Incident Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Axios Incident Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Axios Incident Management for Incident Management include:
- FCA Insurance, a United States based Professional Services organization with 85 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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FCA Insurance | Professional Services | 85 | $9M | United States | 2026-04-02 |
FAQ - APPS RUN THE WORLD Axios Incident Management Coverage
Axios Incident Management is a Incident Management solution from Axios Systems.
Companies worldwide use Axios Incident Management, from small firms to large enterprises across 21+ industries.
Organizations such as Swisscom, LEGO Group, Dekra and Amundi are recorded users of
Axios Incident Management for Incident Management.
Companies using Axios Incident Management are most concentrated in Communications, Retail and Professional Services, with adoption spanning over 21 industries.
Companies using Axios Incident Management are most concentrated in Switzerland, Denmark and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Axios Incident Management across Americas, EMEA, and APAC.
Companies using Axios Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 75%.
Customers of Axios Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Axios Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.