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List of Backbase Digital Banking Platform Customers

Backbase
Location
Oosterdoksstraat 114,
Amsterdam, 1011 DK,
Netherlands
Website
https://www.backbase.com/
Phone
31 20 465 8888
Artw industry
Professional Services
Employee
2600
Revenue
$365M

Since 2010, our global team of researchers has been studying Backbase Digital Banking Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Backbase Digital Banking Platform for Digital Banking from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Backbase Digital Banking Platform for Digital Banking include: Sberbank, a Russia based Banking and Financial Services organisation with 281000 employees and revenues of $25.36 billion, HDFC Bank, a India based Banking and Financial Services organisation with 214521 employees and revenues of $23.22 billion, ABN AMRO, a Netherlands based Banking and Financial Services organisation with 22267 employees and revenues of $10.44 billion, Philips US, a United States based Healthcare organisation with 16639 employees and revenues of $7.87 billion, Philips Netherlands, a Netherlands based Healthcare organisation with 10000 employees and revenues of $3.20 billion and many others.

Contact us if you need a completed and verified list of companies using Backbase Digital Banking Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the PaaS software purchases.

The Backbase Digital Banking Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of PaaS software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
ABN AMRO Banking and Financial Services 22267 $10.4B Netherlands Backbase Solutions Backbase Digital Banking Platform Digital Banking 2015 n/a
In 2015, ABN AMRO implemented Backbase Digital Banking Platform as a customer-facing digital engagement layer for its banking services, with an early emphasis on conversational channels. The deployment highlighted Backbase Conversations as a named capability within the Backbase Digital Banking Platform, positioning conversational messaging alongside digital account access and servicing in the bank's channel stack. The implementation configured the Backbase Digital Banking Platform to deliver digital engagement features typical of the Digital Banking category, including conversational messaging workflows, customer self-service interfaces, and channel orchestration for account servicing and onboarding. Backbase Conversations was embedded as a functional module to manage real-time customer dialogues and messaging orchestration, integrated into the platform's user experience and messaging logic. Operational coverage focused on retail banking and customer service functions, with the platform applied as the primary digital channel layer for customer interactions. Integrations were implemented through API-driven connectivity to ABN AMRO operational systems and service endpoints to surface account information, transaction context, and case handling within Backbase Conversations. Governance was organized around centralized channel and product management to control conversational flows and release cadence, using phased rollouts to align service teams and contact center workflows.
Bank Muamalat Banking and Financial Services 2357 $400M Malaysia Backbase Solutions Backbase Digital Banking Platform Digital Banking 2024 n/a
In 2024 Bank Muamalat implemented Backbase Digital Banking Platform as part of a multi year collaboration to accelerate its transformation into a digital Islamic bank. The Backbase Digital Banking Platform is being deployed on Google Cloud alongside Mambu to establish an open cloud foundation for customer centric Digital Banking services across retail and consumer finance business functions in Malaysia. The Backbase Digital Banking Platform is configured as an engagement banking layer to support front end channels, personalization, unified customer profiles and workflow orchestration, integrated with Bank Muamalat’s Muamalat Application Platform MAP for product origination. The MAP integration includes automated document data capture capabilities that Bank Muamalat reports can reduce application processing time by up to six times for personal financing, education financing and home financing products. Integrations are explicitly implemented with Mambu’s digital core banking platform and a suite of Google Cloud services, including BigQuery and Looker for analytics, Firestore for serverless database resiliency, Vertex AI Search and Conversation for enterprise generative AI use cases, Google Marketing Platform for marketing data, and Chronicle Security Operations and Security Command Center Premium combined with Mandiant Threat Intelligence for threat detection and response. Operational coverage spans developers, IT operations, retail product teams, marketing and customer service, and the program received approval from Bank Negara Malaysia to proceed. Governance is oriented around a cloud based operating model with built in data access controls and customer managed encryption keys to meet financial services compliance requirements. Bank Muamalat positions the Backbase Digital Banking Platform deployment to streamline IT operations, accelerate development cycles and time to market for new products, and to enable staff to shift from information retrieval tasks to higher value customer engagement using responsible AI enabled search and conversational tools.
Bank of Philippines Islands Banking and Financial Services 22062 $3.1B Philippines Backbase Solutions Backbase Digital Banking Platform Digital Banking 2019 n/a
In 2019, Bank of Philippines Islands implemented Backbase Digital Banking Platform on their website to centralize customer-facing online banking experiences. The Backbase Digital Banking Platform, classified as Digital Banking, was provisioned as the bank's primary web channel for retail online services and self-service functionality. The deployment leveraged standard Digital Banking capabilities such as omnichannel account servicing, digital onboarding workflows, transaction initiation, customer authentication, session management, and personalized UI components configured for web delivery. Configuration focused on modular channel orchestration and configurable user journeys to support retail customer interactions on the public site. Integration architecture relied on API-led connectivity to bind Backbase Digital Banking Platform to the bank's back-end systems and transactional services, enabling near real-time account data and payment flows at the web channel. Operational coverage centered on the public website serving online retail customers across the Philippines, with the platform acting as the front door for digital banking interactions. Governance was organized around centralized digital channel ownership and product-aligned teams, with phased feature rollouts on the website to manage release cadence and compliance controls. The Backbase Digital Banking Platform was maintained as a configurable orchestration layer to support iterative updates, content personalization, and channel-specific configuration.
Black Horse Banking and Financial Services 300 $69M United Kingdom Backbase Solutions Backbase Digital Banking Platform Digital Banking 2017 n/a
In 2017, Black Horse implemented Backbase Digital Banking Platform on its public website. The Backbase Digital Banking Platform was provisioned as the primary Digital Banking customer channel to expose online account access and customer self-service through the corporate web presence. The implementation emphasized standard Digital Banking capabilities, including customer-facing internet banking interfaces, self-service account management, onboarding and authentication workflows, payments initiation and personalization features. Configuration focused on Backbase front-end channel orchestration and content management, with user experience components and business logic organized into modular capabilities consistent with digital banking platform patterns. Operational coverage centered on the public website and the retail digital channel, impacting digital product, customer service and retail banking operations within Black Horse in the United Kingdom. Platform governance was run through the corporate digital channels team, controlling feature configuration and content updates via the Backbase application layers and the platform's channel management functionality.
BSF Saudi Arabia Banking and Financial Services 3087 $2.6B Saudi Arabia Backbase Solutions Backbase Digital Banking Platform Digital Banking 2025 n/a
In 2025, BSF Saudi Arabia implemented the Backbase Digital Banking Platform to consolidate its omnichannel retail banking presence and accelerate Digital Banking capabilities across BSF mobile and BSF online. The deployment was led by Backbase with Hexaware providing middleware integration, positioning the Backbase Digital Banking Platform as the unified front end for account management and customer engagement within BSF’s Saudi operations. The implementation delivers core Digital Banking modules including retail mobile and web banking, customer onboarding and digital sales workflows, account management, advanced payment rails for domestic and international transfers, SADAD bill payments, and Western Union access. Card lifecycle and payment instrument management are configured to support Apple Pay and lifestyle rewards, while AI enabled experience orchestration is used to streamline credit card application flows and self service routines. Architecture and integrations center on Backbase as the presentation and orchestration layer with Hexaware managing middleware connectivity to BSF back office services. Security and device controls are embedded into the platform, featuring panic mode enablement, device management rules, GPS consent capture, and multi factor authentication that includes biometric verification and OTP validation to secure both mobile and web channels. Operational scope emphasizes a mobile first omnichannel experience, shifting routine transactions to self service while preserving human interaction for complex cases, and supporting BSF’s aim to expand into new market segments via digital channels. Governance and rollout are positioned as iterative, with Backbase and Hexaware continuing a joint roadmap of milestones to extend Digital Banking features and channel coverage.
Communications 800 $385M Netherlands Backbase Solutions Backbase Digital Banking Platform Digital Banking 2011 n/a
Banking and Financial Services 1400 $532M Belgium Backbase Solutions Backbase Digital Banking Platform Digital Banking 2016 n/a
Banking and Financial Services 1400 $506M Belgium Backbase Solutions Backbase Digital Banking Platform Digital Banking 2016 n/a
Banking and Financial Services 343 $40M Luxembourg Backbase Solutions Backbase Digital Banking Platform Digital Banking 2018 n/a
Banking and Financial Services 2300 $648M Spain Backbase Solutions Backbase Digital Banking Platform Digital Banking 2023 n/a
Showing 1 to 10 of 21 entries

Buyer Intent: Companies Evaluating Backbase Digital Banking Platform

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Backbase Digital Banking Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Backbase Digital Banking Platform for Digital Banking include:

  1. Dsk Bank Ead, a Bulgaria based Banking and Financial Services organization with 3560 Employees
  2. Rahn+Bodmer Co, a Switzerland based Banking and Financial Services company with 200 Employees
  3. Kinzi Dempsey Hong Kong, a Hong Kong based Media organization with 10 Employees

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FAQ - APPS RUN THE WORLD Backbase Digital Banking Platform Coverage

Backbase Digital Banking Platform is a Digital Banking solution from Backbase Solutions.

Companies worldwide use Backbase Digital Banking Platform, from small firms to large enterprises across 21+ industries.

Organizations such as Sberbank, HDFC Bank, ABN AMRO, Philips US and Philips Netherlands are recorded users of Backbase Digital Banking Platform for Digital Banking.

Companies using Backbase Digital Banking Platform are most concentrated in Banking and Financial Services and Healthcare, with adoption spanning over 21 industries.

Companies using Backbase Digital Banking Platform are most concentrated in Russia, India and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Backbase Digital Banking Platform across Americas, EMEA, and APAC.

Companies using Backbase Digital Banking Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 23.81%, large organizations with 1,001-10,000 employees - 52.38%, and global enterprises with 10,000+ employees - 23.81%.

Customers of Backbase Digital Banking Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Backbase Digital Banking Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Digital Banking.