List of BeCloud BeInContact Customers
Seregno, 20831,
Italy
Since 2010, our global team of researchers has been studying BeCloud BeInContact customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BeCloud BeInContact for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BeCloud BeInContact for Call Center include: Prysmian, a Italy based Manufacturing organisation with 33952 employees and revenues of $20.00 billion, E80 Group Italy, a Italy based Manufacturing organisation with 1500 employees and revenues of $579.0 million, Prysmian Romania, a Romania based Manufacturing organisation with 1252 employees and revenues of $395.0 million, Ocmexico Embalaje, a Mexico based Manufacturing organisation with 18 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using BeCloud BeInContact, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BeCloud BeInContact customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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E80 Group Italy | Manufacturing | 1500 | $579M | Italy | BeCloud | BeCloud BeInContact | Call Center | 2022 | n/a |
In 2022, E80 Group Italy implemented BeCloud BeInContact, deploying a Call Center application from BeCloud to unify customer-service communications across Italy and Mexico. The deployment targeted an omnichannel contact-center footprint to enable continuous service and a follow-the-sun support model via geolocated numbering and regional call routing.
BeCloud BeInContact was configured to centralize voice and digital channels, provision geolocated numbering for regional routing, and support 24/7 service handoffs between sites. Configuration work focused on omnichannel queueing and contact routing rules, together with real-time visibility into technician shift schedules to synchronize field support with contact-center operations.
Operational coverage addressed customer service and CRM process workflows in the Italy region while extending contact handling into Mexico for round the clock coverage. The implementation impacted customer service agents and field service coordination, aligning contact routing with technician availability and improving operational transparency across support teams.
Governance and process changes established handoff protocols for follow-the-sun operations and centralized monitoring of geolocated numbers and shift rosters. Per the vendor case study, the BeCloud BeInContact deployment improved contact rates and technician shift visibility.
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Ocmexico Embalaje | Manufacturing | 18 | $7M | Mexico | BeCloud | BeCloud BeInContact | Call Center | 2020 | n/a |
In 2020 Ocmexico Embalaje implemented BeCloud BeInContact as its omnichannel Call Center platform to support a global technical help desk and customer service operations. The deployment targeted continuous coverage for international support, enabling 24/7 qualified support through added international numbers and mobile agent access, with the implementation scope focused on customer service and support processes in Italy and an extension to Mexico.
BeCloud BeInContact was provisioned as an omnichannel contact platform, configured to present unified agent-facing workflows consistent with Call Center operations, including voice access via international numbers and mobile app client support for remote technicians. The implementation emphasized centralized contact handling and orchestration of inbound customer interactions to improve responsiveness across channels.
The project included an explicit integration with SAP to connect case and service transaction data between the contact platform and enterprise back-office records, supporting the technical help desk use case. Operational coverage centered on the Italy support base with expansion to Mexico to provide global support coverage for field and remote service teams.
Governance and process changes aligned support delivery to the new platform, with the rollout concentrating on standardizing customer service and support processes and enabling continuous availability. According to the vendor case study the initiative improved response times and broadened global support coverage while consolidating omnichannel routing and mobile-enabled agent access under BeCloud BeInContact.
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Prysmian | Manufacturing | 33952 | $20.0B | Italy | BeCloud | BeCloud BeInContact | Call Center | 2017 | n/a |
In 2017, Prysmian implemented BeCloud BeInContact as a Call Center solution as part of its Customer Centricity program. The initial deployment focused on a Romania site serving the Eastern European market to manage daily voice calls and centralize Contact Center Services for customer-facing operations.
BeCloud BeInContact was configured to operate tightly with the Prysmian Group Salesforce instance, enabling caller recognition and association routing so inbound calls are forwarded to the appropriate customer service account. The solution surface includes screen pop functionality, displaying contact or account objects directly within Salesforce to accelerate agent context and reduce navigation between systems.
The implementation extended beyond voice, with Prysmian deciding to broaden BeCloud BeInContact coverage to additional contact channels in a Customer Service Omnichannel approach. The integration design centers on embedding BeCloud BeInContact workflows into Salesforce records and routing logic, aligning telephony and non-voice channels to the same CRM-centric agent experience.
Governance for the rollout was coordinated under the Customer Centricity program, starting with the Romania contact center and then broadening channel scope to meet market needs. The stated goal of the deployment was to manage and optimize the communication process for a renewed and efficient Customer Experience across Prysmian’s customer service functions.
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Manufacturing | 1252 | $395M | Romania | BeCloud | BeCloud BeInContact | Call Center | 2021 | n/a |
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