List of Blackbaud Merchant Services Customers
Charleston, 29492, SC,
United States
Since 2010, our global team of researchers has been studying Blackbaud Merchant Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Blackbaud Merchant Services for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Blackbaud Merchant Services for Payment Processing include: Archdiocese of New York, a United States based Non Profit organisation with 4000 employees and revenues of $1.50 billion, Operation Smile, a United States based Non Profit organisation with 1200 employees and revenues of $200.0 million, Center for Disaster Philanthropy, a United States based Non Profit organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Blackbaud Merchant Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Blackbaud Merchant Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Archdiocese of New York | Non Profit | 4000 | $1.5B | United States | Blackbaud | Blackbaud Merchant Services | Payment Processing | 2020 | n/a |
In 2020, the Archdiocese of New York implemented Blackbaud Merchant Services as its Payment Processing solution. The Archdiocese characterized its partnership with Blackbaud as incredibly useful for solving back-office needs and centralizing payment operations.
Deployment focused on Blackbaud Merchant Services to automate credit card information updates, a capability used to reduce manual billing maintenance and keep donor payment credentials current. The implementation was integrated with Blackbaud Raiser's Edge NXT and ResearchPoint to align donor records and gift processing, enabling synchronized payment status and donor profile updates.
Operational coverage emphasized finance and development functions across the Archdiocese, streamlining donor billing workflows and payment reconciliation. The Archdiocese reports saving hundreds of thousands of dollars by using Blackbaud Merchant Services to automatically update credit card information, reflecting a direct financial outcome from the Payment Processing implementation.
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Center for Disaster Philanthropy | Non Profit | 50 | $5M | United States | Blackbaud | Blackbaud Merchant Services | Payment Processing | 2022 | n/a |
In 2022, Center for Disaster Philanthropy implemented Blackbaud Merchant Services for Payment Processing. The deployment established a centralized, cloud-hosted payment capture layer to support online donations, event payments, and recurring gifts across the organization.
Blackbaud Merchant Services was configured to handle payment gateway functions, tokenized card storage for recurring donations, transaction reporting, and donation form integration tied to fundraising workflows. Configuration focused on donor-facing payment pages, PCI-aligned transaction handling, and automated posting of payment records to downstream systems for reconciliation.
The implementation is integrated with Blackbaud Raiser’s Edge NXT and Blackbaud Grantmaking to link payment transactions to donor records, enable segmentation for targeted communications, and surface contribution data for grant and fund management. Operational coverage centers on fundraising and donor relations teams in the United States, with payment data flowing into CRM workflows for stewardship and campaign reporting.
Governance emphasized coordinated processes between fundraising and finance teams, including donation routing rules, reconciliation procedures, and standardized donor segmentation for communications. CDP used this Payments stack to support GivingTuesday efforts, building on an earlier campaign this year that raised over $300,000 in one month, while maintaining audit-ready transaction reporting and donor record consistency.
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Operation Smile | Non Profit | 1200 | $200M | United States | Blackbaud | Blackbaud Merchant Services | Payment Processing | 2013 | n/a |
In 2013, Operation Smile implemented Blackbaud Merchant Services as its Payment Processing solution. The deployment was positioned alongside a Blackbaud product stack that includes Luminate Online, Raiser’s Edge, TeamRaiser, Blackbaud Analytics, and Financial Edge, establishing a payments backbone tightly coupled to fundraising and financial systems.
Blackbaud Merchant Services was configured to process online donor transactions and event contributions from Luminate Online donation pages and TeamRaiser registration flows, while synchronizing gift records with Raiser’s Edge. Configurations included recurring gift handling and tokenization consistent with Payment Processing practices, and transaction data feeds into Financial Edge for accounting reconciliation and into Blackbaud Analytics for consolidated reporting and analysis.
Operational scope covered fundraising, finance, and donor services within Operation Smile’s United States operations, with finance and IT assuming configuration and governance responsibilities. Data flow and workflow design centralized payment acceptance across donation channels, aligned payment posting to gift accounting in Financial Edge, and preserved donor record integrity in Raiser’s Edge, enabling a unified Payment Processing layer across the organization.
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Buyer Intent: Companies Evaluating Blackbaud Merchant Services
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