List of C3 AI CRM Customers
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Since 2010, our global team of researchers has been studying C3 AI CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased C3 AI CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using C3 AI CRM for CRM include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Eni, a Italy based Oil, Gas and Chemicals organisation with 32492 employees and revenues of $104.27 billion, Baker Hughes, a United States based Manufacturing organisation with 57000 employees and revenues of $27.73 billion and many others.
Contact us if you need a completed and verified list of companies using C3 AI CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The C3 AI CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baker Hughes | Manufacturing | 57000 | $27.7B | United States | C3.ai | C3 AI CRM | CRM | 2019 | n/a |
In 2019, Baker Hughes partnered through its BHC3 joint venture with C3.ai and became a named partner in the Open AI Energy Initiative, listing C3 AI CRM among BHC3 and C3.ai applications targeted at energy customers. The C3 AI CRM application, categorized as CRM, is positioned to support AI-enabled customer and revenue process acceleration for global energy customers.
Implementation signals point to a CRM deployment focused on sales and revenue workflows, with inferred modules including account and opportunity management, sales force automation, forecasting, AI-driven lead scoring, and customer 360 profile aggregation. C3 AI CRM is described alongside BHC3 platform services to provide model-driven insights and customer data unification consistent with CRM functional terminology, indicating a cloud-oriented architecture for multi-customer energy deployments.
Operational scope centers on go-to-market deployments for energy customers and customer and revenue functions, with governance coordinated through the BHC3 joint venture and the Open AI Energy Initiative collaboration. Rollout emphasis in announcements is on accelerating AI-enabled customer engagement and revenue processes rather than on specific regional rollout or implementation partner details.
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Eni | Oil, Gas and Chemicals | 32492 | $104.3B | Italy | C3.ai | C3 AI CRM | CRM | 2019 | n/a |
In 2019, C3.ai and Baker Hughes announced the BHC3 collaboration and reported deployments of enterprise AI solutions to customers including Eni, and C3 AI CRM is identified as part of the C3 AI Applications family offered via the BHC3 channel. Eni appears among named customers in those releases, which positions the C3 AI CRM application within the channeled enterprise AI offerings targeting the energy sector in Italy and global energy operations.
Press materials do not explicitly enumerate module-level deployments for Eni, consequently module usage for Eni is inferred from the description of BHC3 enterprise AI deployments. C3 AI CRM, as a CRM application, aligns with category-standard capabilities such as account and contact management, opportunity and pipeline workflows, case and service management, and AI-enabled insights and scoring for customer lifecycle orchestration, and these functional areas are the most likely components deployed or configured under the C3 AI CRM footprint.
The delivery model is described through the BHC3 channel, indicating a channel-based enterprise AI deployment architecture that combines C3.ai application capabilities with Baker Hughes domain expertise. Deployment scope is described as Italy and global energy, implying operational coverage across Eni business functions that intersect with customer, sales, and service processes. Integration patterns implied by the channeled offering include consolidation of operational and commercial data into the C3 AI Applications platform and orchestration of AI-driven CRM workflows with energy business processes.
Governance and rollout are framed by the BHC3 alliance, which the vendors state has accelerated enterprise AI rollouts to customers including Eni. This framing suggests joint go to market and deployment governance between C3.ai and Baker Hughes under BHC3, with the stated outcome of faster enterprise AI adoption for customers in the energy sector.
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Shell | Oil, Gas and Chemicals | 96000 | $284.3B | United Kingdom | C3.ai | C3 AI CRM | CRM | 2021 | n/a |
In 2021 Shell joined the Open AI Energy Initiative alongside C3.ai and Baker Hughes, a coordinated ecosystem announcement that explicitly lists C3 AI CRM among the applications to be augmented for the energy industry, and positions CRM capabilities as central to the initiative's customer-facing agenda. The announcement ties Shell to a programmatic effort to apply AI driven customer relationship management and revenue oriented features to energy customers, rather than documenting a single-vendor, point implementation case study.
The C3 AI CRM implementation narrative implied by the initiative centers on extending CRM functionality across global energy operations, with emphasis on customer engagement, revenue management, sales automation, and customer facing capabilities tailored to energy market workflows. C3 AI CRM is presented as the application to host predictive customer models and AI assisted sales and service workflows, aligning the application category CRM with energy sector commercial processes.
Governance and rollout are framed through the Open AI Energy Initiative, where Shell participates as a founding industry partner coordinating use cases and AI model augmentation with ecosystem contributors. Operational coverage is described at the global energy operations level, and the initiative context implies integration work to align C3 AI CRM with existing energy data estates and commercial systems while orchestrating AI model governance and cross partner deployment practices.
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Buyer Intent: Companies Evaluating C3 AI CRM
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