List of C3ntro Contact Center Customers
Santiago de Queretaro, 76240,
Mexico
Since 2010, our global team of researchers has been studying C3ntro Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased C3ntro Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using C3ntro Contact Center for Call Center include: Yakult, a Mexico based Consumer Packaged Goods organisation with 4089 employees and revenues of $1.02 billion, Accendo, a Mexico based Banking and Financial Services organisation with 625 employees and revenues of $156.0 million, Aerolineas Ejecutivas, a Mexico based Transportation organisation with 530 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using C3ntro Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The C3ntro Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accendo | Banking and Financial Services | 625 | $156M | Mexico | C3NTRO Telecom | C3ntro Contact Center | Call Center | 2020 | n/a |
In 2020, Accendo implemented unified communications and telephony through C3NTRO Telecom, deploying the C3ntro Contact Center as a Call Center solution to support telephone-based customer service across its Mexico operations. The engagement concentrated on consolidating voice routing and agent handling to improve internal and external communications for Accendo Banco.
Configuration work focused on core Call Center capabilities including automatic call distribution, interactive voice response, agent desktop routing, call recording and operational reporting, alongside unified communications features for presence and internal voice collaboration. The C3ntro Contact Center was configured to provide queue management, skill-based routing and supervisor monitoring, aligning platform configuration with standard contact center workflows and telephone channel optimization.
Operational coverage extended across Accendo's Mexico retail banking contact points and centralized customer service teams, affecting frontline customer service and internal communications functions. Governance followed a phased rollout model with operational controls for supervision and reporting and configuration governance tied to contact center workflows. Case materials indicate the deployment improved telephone customer service and internal communications, with implementation scoped to telephone channels and contact center operations.
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Aerolineas Ejecutivas | Transportation | 530 | $75M | Mexico | C3NTRO Telecom | C3ntro Contact Center | Call Center | 2022 | n/a |
In 2022, Aerolineas Ejecutivas deployed C3ntro Contact Center in the Call Center category to modernize corporate telephony and optimize voice communications across its Mexico operations. C3NTRO Telecom implemented C3ntro Contact Center alongside Webex telephony to consolidate enterprise voice, update agent call handling, and establish unified communications for customer-facing interactions.
Functional coverage for C3ntro Contact Center includes inferred call handling and agent workflow capabilities such as call routing, queue management, and session-based voice control consistent with Call Center solutions, supporting customer service and operations teams. The deployment scope focused on corporate telephony modernization in Mexico, and Aerolineas Ejecutivas reported cost savings and operational improvements as outcomes, with implementation concentrated on voice communications and agent workflow optimization.
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Yakult | Consumer Packaged Goods | 4089 | $1.0B | Mexico | C3NTRO Telecom | C3ntro Contact Center | Call Center | 2019 | n/a |
In 2019, Yakult implemented C3ntro Contact Center as part of a unified communications deployment in Mexico. The C3ntro Contact Center, in the Call Center category, served as the central platform for external communications and telephony across the organization.
The deployment combined contact center telephony, user presence and CRM-facing communications capabilities to centralize interaction routing and improve collaboration between sales, customer service and back-office teams. C3ntro Contact Center configurations focused on call handling, presence-enabled routing and secure information exchange workflows consistent with Call Center functional terminology.
Operational scope covered Yakult operations in Mexico, where the platform was explicitly focused on reducing communications costs and improving collaboration and secure information exchange, according to the vendor case. The implementation emphasized centralized communications governance and cross-department workflow alignment, with CRM-facing integrations inferred as part of the contact center capability set.
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