List of Calabrio Analytics Customers
Minneapolis, 55401, MN,
United States
Since 2010, our global team of researchers has been studying Calabrio Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calabrio Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calabrio Analytics for Customer Analytics include: Superior Propane, a Canada based Oil, Gas and Chemicals organisation with 1500 employees and revenues of $2.05 billion, Mersey Care NHS Foundation Trust, a United Kingdom based Healthcare organisation with 11498 employees and revenues of $965.0 million, GreenPath Financial Wellness, a United States based Professional Services organisation with 400 employees and revenues of $40.0 million, Credit Union of Colorado, a United States based Banking and Financial Services organisation with 197 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Calabrio Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Calabrio Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Credit Union of Colorado | Banking and Financial Services | 197 | $20M | United States | Calabrio | Calabrio Analytics | Customer Analytics | 2019 | n/a |
In 2019 Credit Union of Colorado implemented Calabrio Analytics on Calabrio ONE Cloud to deepen contact center quality management and agent performance insight across its United States operations. Calabrio Analytics served as a Customer Analytics application to centralize interaction analytics, quality scoring, and agent performance reporting for the credit union's contact center.
The implementation configured analytics-driven quality management workflows, configurable scorecards and dashboards, interaction analytics for trend detection, and agent performance reporting used by supervisors to guide coaching and evaluation. Functional modules focused on quality assurance, scorecarding, reporting, and agent performance visibility aligned with standard Customer Analytics capabilities.
Deployment used Calabrio ONE Cloud as the hosting and orchestration layer, integrating Calabrio Analytics into contact center operations and quality assurance processes. Operational scope included contact center agents, quality teams, and training functions across the United States, with analytics feeding daily supervision and coaching activities.
Governance emphasized structured quality scoring and analytics-driven coaching workflows to operationalize insights into agent development. Documented outcomes from the deployment included agent conformance rising to 80 percent in January 2020 and 91 percent by July 2020, plus about $13,600 in annual savings from reduced training and licensing costs.
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GreenPath Financial Wellness | Professional Services | 400 | $40M | United States | Calabrio | Calabrio Analytics | Customer Analytics | 2020 | n/a |
In 2020, GreenPath Financial Wellness deployed Calabrio Analytics as a Customer Analytics capability to capture speech and interaction signals from its contact center. The implementation centered on Calabrio Speech and Interaction Analytics to surface conversational themes and to create a direct link between inbound calls and active marketing campaigns aimed at underserved populations in the United States.
The deployment configured automated transcription, conversational tagging, and campaign attribution workflows within Calabrio Analytics, complemented by analyst-facing dashboards and query tools to explore call drivers. Functional capabilities emphasized speech-to-text processing, interaction analytics to identify intent and sentiment, and the ability to tag calls to specific outreach efforts for downstream analysis.
Operational coverage spanned contact center operations and marketing teams, with analytics used to correlate call volumes and topics to campaign activity. The implementation integrated campaign identifiers into call tagging and reporting, enabling marketing to prioritize outreach based on contact-center intelligence and allowing contact-center supervisors to surface campaign-related call patterns.
Governance established cross-functional analytics workflows between contact center operations and marketing to operationalize insights and refine outreach tactics. Calabrio Analytics was explicitly credited for driving a 150% increase in calls from the target audience and a 15% improvement in NPS over a two year period, outcomes reported in the Calabrio case study.
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Mersey Care NHS Foundation Trust | Healthcare | 11498 | $965M | United Kingdom | Calabrio | Calabrio Analytics | Customer Analytics | 2025 | n/a |
In 2025 Mersey Care NHS Foundation Trust deployed Calabrio Analytics to power its 24/7 urgent mental health Crisis Helpline, implementing a Customer Analytics capability to deliver real time insight and automated contact summarisation. The deployment supports a Trust that serves more than 1.4 million people across 170 clinical service sites and commissioned services that extend into North Wales and the Midlands, aligning clinical contact handling with NHS response directives.
Calabrio Analytics was configured to provide transcript generation, contact navigation, automated 150 word summaries available within ten minutes, and text to speech to reduce clinician administration time. The implementation also included live dashboards and real time demand visuals for clinicians, call recording for supervision, analytics to surface themes and trends, and functionality to prioritise and route contacts by urgency to appropriate teams.
The solution architecture integrates Calabrio Analytics with Cisco Webex Contact Center and was delivered in partnership with ITGL and NHS Informatics Merseyside, following a live proof of concept that analysed over 1,000 calls to validate real time feedback and operational resilience. Integrations deliver both real time and historical reporting inside Webex, and the platform was customised to support multi channel intake, clinical routing rules, and a generative AI enabled approach to summarisation and navigation.
Operational governance emphasised clinician usability and supervision workflows, enabling team based learning and targeted escalations based on analytics. Outcomes documented by the Trust include identification that only 21% of contacts handled by clinicians are clinical and that 15.3% of contacts are repeat callers, reduction in time spent on after call notes and reporting through automated summaries, dashboards that identify staff exposed to high volumes or abusive contacts, and visibility that call volumes grew from an average of 2,000 to 9,000 calls per month with 500,000 more people engaged since 2020.
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Oil, Gas and Chemicals | 1500 | $2.1B | Canada | Calabrio | Calabrio Analytics | Customer Analytics | 2020 | n/a |
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