List of Calabrio WFM Mytime Self-Service Customers

Calabrio

241 North 5th Avenue | Suite 1200,
Minneapolis, 55401, MN,
United States

https://www.calabrio.com/

1 855-784-2807

Professional Services

770

$220M

Since 2010, our global team of researchers has been studying Calabrio WFM Mytime Self-Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Calabrio WFM Mytime Self-Service for Workforce Management, Employee Self Service from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Calabrio WFM Mytime Self-Service for Workforce Management, Employee Self Service include: Webhelp, a France based Professional Services organisation with 50000 employees and revenues of $1.83 billion, Dojo, a United Kingdom based Professional Services organisation with 1000 employees and revenues of $150.0 million, Zen Internet, a United Kingdom based Professional Services organisation with 560 employees and revenues of $119.0 million and many others.

Contact us if you need a completed and verified list of companies using Calabrio WFM Mytime Self-Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Calabrio WFM Mytime Self-Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Dojo	Professional Services	1000	$150M	United Kingdom	Calabrio	Calabrio WFM Mytime Self-Service	Workforce Management,Employee Self Service	2024	Route 101	In 2024 Dojo deployed Calabrio WFM Mytime Self-Service to modernise its contact centre operations. The implementation is categorized under Workforce Management,Employee Self Service and targeted improvements in forecasting and scheduling across agent populations. The deployment leveraged Calabrio Workforce Management core capabilities for demand forecasting, automated schedule generation and adherence monitoring, and included the Calabrio MyTime self-service app to enable agent schedule and leave self-service, reducing manual administrative tasks. Configuration work focused on standard WFM functional workflows such as forecast models, shift templates and intraday adjustments to support agent-level scheduling. Route 101 delivered the project and integrated the WFM solution with existing contact-centre systems to unify forecasting and scheduling data flows, supporting operational teams, workforce planners and contact-centre managers. The case study emphasizes cross-system data synchronization to enable end-to-end scheduling processes rather than naming specific third-party system replacements. Governance changes introduced centralized schedule management and agent self-service workflows, with Route 101 supporting configuration, rollout and change management activities. According to the vendor case study Dojo achieved estimated annual savings and efficiency gains following the Calabrio WFM Mytime Self-Service deployment.
Webhelp	Professional Services	50000	$1.8B	France	Calabrio	Calabrio WFM Mytime Self-Service	Workforce Management,Employee Self Service	2020	n/a	In 2020, Webhelp implemented Calabrio WFM Mytime Self-Service to staff and operate a COVID-19 monitoring contact centre for Paris University Hospitals. The deployment targeted a Workforce Management,Employee Self Service solution to manage volunteer schedules and shift interactions. Calabrio WFM Mytime Self-Service was configured to deliver centralized scheduling, roster visibility, and mobile self service via the Calabrio MyTime mobile app, enabling volunteers to view assigned shifts and request swaps. Configuration focused on rapid onboarding workflows and automated shift swap request handling integrated into contact centre scheduling processes. Standard Workforce Management capabilities were applied to orchestrate staffing across monitored queues and support schedule adherence operations. The program was a healthcare contact centre WFM deployment in Europe, onboarding more than 3,000 volunteers in two months for Paris University Hospitals, and it supported contact centre staffing and volunteer engagement functions. Operational coverage emphasized volunteer access to schedules and real-time swap management rather than enterprise HR lifecycle processes. Governance centered on mobile-first self service with shift swap approvals routed through WFM workflows to preserve schedule integrity, and rollout prioritized scale and volunteer accessibility. Calabrio reported improved scheduling and engagement outcomes following the deployment.
Zen Internet	Professional Services	560	$119M	United Kingdom	Calabrio	Calabrio WFM Mytime Self-Service	Workforce Management,Employee Self Service	2021	n/a	In 2021, Zen Internet deployed Calabrio WFM Mytime Self-Service to provide mobile self-service capabilities for agents in its UK contact centre. The implementation leveraged Calabrio Workforce Management functionality to enable agents to check shifts, request swaps and submit leave through a mobile MyTime experience. Calabrio WFM Mytime Self-Service, in the Workforce Management,Employee Self Service category, was configured to support scheduling and time-off workflows and to surface roster visibility and swap workflows to frontline staff. Functional modules implemented emphasized mobile self-service, shift verification, swap request handling and time-off request processing, with embedded forecasting support to inform staffing decisions. Operational coverage centered on contact centre scheduling and HR-adjacent workforce planning, impacting workforce planning, contact centre operations and employee engagement processes. Case materials indicate the deployment produced time savings and higher employee engagement.

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Buyer Intent: Companies Evaluating Calabrio WFM Mytime Self-Service

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FAQ - APPS RUN THE WORLD Calabrio WFM Mytime Self-Service Coverage

Calabrio WFM Mytime Self-Service is a Workforce Management, Employee Self Service solution from Calabrio.

Companies worldwide use Calabrio WFM Mytime Self-Service, from small firms to large enterprises across 21+ industries.

Organizations such as Webhelp, Dojo and Zen Internet are recorded users of Calabrio WFM Mytime Self-Service for Workforce Management, Employee Self Service.

Companies using Calabrio WFM Mytime Self-Service are most concentrated in Professional Services, with adoption spanning over 21 industries.

Companies using Calabrio WFM Mytime Self-Service are most concentrated in France and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Calabrio WFM Mytime Self-Service across Americas, EMEA, and APAC.

Companies using Calabrio WFM Mytime Self-Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.

Customers of Calabrio WFM Mytime Self-Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Calabrio WFM Mytime Self-Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management, Employee Self Service.

List of Calabrio WFM Mytime Self-Service Customers

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Buyer Intent: Companies Evaluating Calabrio WFM Mytime Self-Service

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Q1. What is Calabrio WFM Mytime Self-Service used for?

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Q4. What is the industry breakdown of companies using Calabrio WFM Mytime Self-Service?

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