List of CallCenterStudio Customer Experience Customers
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Since 2010, our global team of researchers has been studying CallCenterStudio Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallCenterStudio Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallCenterStudio Customer Experience for Customer Experience include: Papara Turkey, a Turkey based Banking and Financial Services organisation with 918 employees and revenues of $100.0 million, Sunrise Airways Haiti, a Haiti based Transportation organisation with 150 employees and revenues of $75.0 million, Africa World Airlines, a Ghana based Transportation organisation with 200 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using CallCenterStudio Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallCenterStudio Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Africa World Airlines | Transportation | 200 | $33M | Ghana | Call Center Studio | CallCenterStudio Customer Experience | Customer Experience | 2024 | n/a |
In 2024, Africa World Airlines partnered with Call Center Studio to deploy CallCenterStudio Customer Experience, a cloud-based help desk and CRM implementation in Ghana. The deployment targeted Customer Experience functions for the airline, focusing on customer service and contact center operations across West Africa.
CallCenterStudio Customer Experience was configured to unify inbound and outbound channels, implementing smart IVR, multilingual routing, and web chat to centralize customer interactions. Functional capabilities implemented included queue-based routing, agent workspaces for ticketing and conversation history, and outbound campaign orchestration aligned to reservations and customer support workflows.
The implementation used a cloud-hosted SaaS architecture to enable multichannel orchestration and continuous servicing across time zones, with operational coverage centered on the airline’s contact center and reservations teams. Governance changes included centralization of routing rules, skill-based multilingual queues, and a phased rollout across shifts and language groups to support adoption and continuity.
The deployment positioned Africa World Airlines to better serve customers across time zones through unified channel handling and multilingual routing, consolidating CRM and help desk workflows under CallCenterStudio Customer Experience and strengthening the airline’s customer service function.
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Papara Turkey | Banking and Financial Services | 918 | $100M | Turkey | Call Center Studio | CallCenterStudio Customer Experience | Customer Experience | 2022 | n/a |
In 2022, Papara Turkey implemented CallCenterStudio Customer Experience to centralize multi-location contact center operations for its customer support and CRM functions. CallCenterStudio Customer Experience is deployed as a Customer Experience platform to introduce IVR and dialer workflows and to simplify reporting across Papara's fintech support operation serving millions of users in Turkey.
The deployment centralized monitoring and control of multiple contact center sites, consolidating call queues, agent routing, and multi-site dashboards under a single CallCenterStudio Customer Experience instance. Functional modules implemented include IVR, outbound and inbound dialer workflows, multi-location monitoring, and reporting automation, with configuration focused on support case handling and CRM touchpoints. Operational coverage encompassed Papara's Turkey support centers and front-line customer service teams. The implementation delivered simplified reporting and reduced wait times according to project notes.
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Sunrise Airways Haiti | Transportation | 150 | $75M | Haiti | Call Center Studio | CallCenterStudio Customer Experience | Customer Experience | 2023 | n/a |
In 2023, Sunrise Airways Haiti implemented CallCenterStudio Customer Experience as a cloud contact center solution in the Customer Experience category. The deployment targeted the airline's Caribbean customer contact operations based in Haiti, consolidating outbound and inbound communication workflows into a single cloud-hosted platform.
CallCenterStudio Customer Experience was configured to support outbound call management and distributed agent workstyles, delivering outbound dialer capability, agent desktop functionality, and campaign scheduling consistent with cloud contact center implementations. Automation focused on call sequencing and CRM-driven outreach to standardize reservation and customer engagement workflows.
Integrations were explicitly implemented with Zoho CRM for contact data synchronization and with Power BI for centralized reporting and dashboards, enabling operational reporting on contact activity and campaign performance. The operational scope covered customer service and reservations teams in Haiti, supporting remote and in office agents across the carrier's contact footprint.
Governance emphasized unified contact handling workflows and analytics driven reporting, with CallCenterStudio acting as the orchestration layer and Zoho CRM as the primary contact repository feeding Power BI dashboards. The vendor case study notes that the configuration enabled remote and in office agent flexibility and improved outbound call management.
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