List of CallCenterStudio OmniChannel Customers
London, EC1M 4NX,
United Kingdom
Since 2010, our global team of researchers has been studying CallCenterStudio OmniChannel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallCenterStudio OmniChannel for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallCenterStudio OmniChannel for Call Center include: Papara Turkey, a Turkey based Banking and Financial Services organisation with 918 employees and revenues of $100.0 million, Sunrise Airways Haiti, a Haiti based Transportation organisation with 150 employees and revenues of $75.0 million, Africa World Airlines, a Ghana based Transportation organisation with 200 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using CallCenterStudio OmniChannel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallCenterStudio OmniChannel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Africa World Airlines | Transportation | 200 | $33M | Ghana | Call Center Studio | CallCenterStudio OmniChannel | Call Center | 2023 | n/a |
In 2023, Africa World Airlines implemented CallCenterStudio OmniChannel, a Call Center application, to launch a cloud-based help desk that unified inbound and outbound communications across its West Africa operations. The deployment focused on customer support and CRM processes regionally and centralized omnichannel contact handling for voice, web chat, and campaign-driven outbound calls.
The CallCenterStudio OmniChannel implementation configured smart IVR and multilingual routing to enable language-aware queuing and contact distribution, and delivered omnichannel agent workflows that present unified interaction history and dispositioning for both inbound and outbound contacts. Functional modules implemented included IVR, routing, web chat interface, and agent desktop orchestration consistent with Call Center operational patterns.
Operational scope covered regional customer support teams across West Africa, with rollout and provisioning oriented to cloud-based hosting and contact center orchestration, supporting multilingual service delivery. The project delivered omnichannel agent workflows and multilingual routing as described in the vendor case materials, aligning the CallCenterStudio OmniChannel application with customer support and CRM processes without named system integrations specified.
|
 |
Papara Turkey | Banking and Financial Services | 918 | $100M | Turkey | Call Center Studio | CallCenterStudio OmniChannel | Call Center | 2024 | n/a |
In 2024, Papara Turkey deployed CallCenterStudio OmniChannel to strengthen Call Center operations supporting its fintech platform. The deployment was positioned as a cloud contact center implementation to manage multi site customer support across Turkey and scale contact center capabilities for a distributed user base.
CallCenterStudio OmniChannel was configured to provide core omnichannel routing, unified agent desktop functionality, automatic call distribution and IVR workflow management, supplemented by real time monitoring and reporting modules aligned with Call Center category functionality. Configuration emphasized scalability and queue segmentation to support multiple concurrent contact flows and distributed agent groups typical of fintech customer service operations.
The rollout was executed as a multi site cloud deployment that consolidated administrative controls into a centralized management plane while enabling localized queue and shift structures at each site. Operational coverage focused on customer support functions across multiple locations and orchestrated channels to present a unified engagement layer for voice, chat and messaging.
Governance and operational alignment used phased site rollouts and standardized routing and escalation policies to harmonize workflows across Papara Turkey support teams. Call Center Studio publicly highlights Papara as a multi site, multi location success story for omnichannel and cloud contact center management, reflecting vendor reported achievement in coordinating distributed contact center operations.
|
|
|
Sunrise Airways Haiti | Transportation | 150 | $75M | Haiti | Call Center Studio | CallCenterStudio OmniChannel | Call Center | 2023 | n/a |
In 2023, Sunrise Airways Haiti implemented CallCenterStudio OmniChannel, a Call Center application, to streamline outbound call management and unify CRM and business intelligence connectivity. The deployment targeted CRM driven inbound and outbound contact center processes and a cloud based setup optimized for operations in the Caribbean.
The implementation of CallCenterStudio OmniChannel configured core contact center capabilities including outbound campaign orchestration, contact routing, agent desktop integration, and session handling to support both inbound and outbound workflows. Configuration emphasized CRM integration points and analytics feeds so that agent workflows were instrumented for call handling and reporting.
Integrations were explicitly established with Zoho CRM and Power BI as part of the rollout, enabling synchronized customer data for contact lists and consolidated BI dashboards for performance visibility. Operational coverage included in office and remote contact center teams across the carrier, impacting customer service and sales facing contact functions.
Governance focused on centralizing contact routing and standardizing outbound contact procedures while deploying the system in a cloud model for regional availability. The vendor success story documents the Zoho and Power BI integrations and the project outcome cited improved agent flexibility across in office and remote teams in the Caribbean.
|
Buyer Intent: Companies Evaluating CallCenterStudio OmniChannel
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||