List of CallCenterStudio Customers
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Since 2010, our global team of researchers has been studying CallCenterStudio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallCenterStudio for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallCenterStudio for Call Center include: Papara Turkey, a Turkey based Banking and Financial Services organisation with 918 employees and revenues of $100.0 million, Sunrise Airways Haiti, a Haiti based Transportation organisation with 150 employees and revenues of $75.0 million, Africa World Airlines, a Ghana based Transportation organisation with 200 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using CallCenterStudio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallCenterStudio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Africa World Airlines | Transportation | 200 | $33M | Ghana | Call Center Studio | CallCenterStudio | Call Center | 2023 | n/a |
In 2023, Africa World Airlines deployed CallCenterStudio to modernize its airline helpdesk, consolidating contact management under a Call Center platform. The implementation targeted customer support and CRM processes across West Africa, aiming to improve passenger support across time zones.
CallCenterStudio was configured to unify inbound and outbound channels, using smart IVR, multilingual routing, and web chat to provide omnichannel access. Configuration work focused on language-based routing and interactive voice response workflows that align with airline helpdesk procedures and agent handling rules.
The deployment covered the airline's contact center operations and customer support teams, integrating with existing customer support workflows and CRM processes to centralize case handling and agent queues. Routing policies were aligned to regional language needs and time zone coverage to support passenger queries across the carrier's service footprint.
Governance emphasized standardized routing policies and agent procedures to improve responsiveness, and the engagement is documented as a vendor success story that produced measurable improvements in channel consolidation and responsiveness. The narrative positions CallCenterStudio as Africa World Airlines' Call Center application for passenger support and CRM operations.
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Papara Turkey | Banking and Financial Services | 918 | $100M | Turkey | Call Center Studio | CallCenterStudio | Call Center | 2020 | n/a |
In 2020 Papara Turkey implemented CallCenterStudio, deploying Call Center Studio’s IVR and contact-center tooling as a Call Center solution to support multi-location customer service and IVR payment handling. The engagement is explicitly focused on payments and finance processes in Turkey and used CallCenterStudio’s IVR/payment capabilities described in the vendor case note.
The implementation configured CallCenterStudio’s IVR payment flows and contact-center workflows, combining automated caller authentication and payment capture with queue management and agent-assisted escalation paths. Functional modules implemented include IVR payments, inbound call routing, and contact-center tooling for agent interaction, consistent with standard Call Center operational workflows.
Operational scope covered multi-location customer service sites and centralized payments operations in Turkey, impacting customer service and payments/finance teams. Governance concentrated on standardizing IVR payment procedures and call handling rules to align finance process controls with contact-center operations, and outcomes reported included improved transaction reliability and reduced call-center waiting times.
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Sunrise Airways Haiti | Transportation | 150 | $75M | Haiti | Call Center Studio | CallCenterStudio | Call Center | 2023 | n/a |
In 2023, Sunrise Airways Haiti implemented CallCenterStudio, a Call Center application, to centralize outbound call management for its transportation customer service operations across the Caribbean region. The deployment targeted customer service and reservations workflows and was designed to support both remote and in office agents as part of the carrier's Caribbean operational footprint.
CallCenterStudio was configured to manage outbound campaigns and to provide agent-facing controls for call handling and campaign orchestration, including agent desktop functions and real time dashboarding typical of Call Center platforms. The implementation emphasized campaign scheduling, call pacing and agent session management to align with transportation and customer service contact patterns.
The project integrated CallCenterStudio with Zoho CRM to synchronize customer records and interaction histories, and with Power BI for consolidated BI reporting and dashboarding. Call records and campaign KPIs were routed into Power BI to produce operational insights, while CRM integration enabled contextual customer data to be available at the agent desktop during outbound interactions.
Operational governance aligned system workflows with Sunrise Airways Haiti customer service processes, enabling unified campaign management across remote and in office teams. The implementation delivered improved agent flexibility and real time operational insights as reported by the vendor case page, supporting ongoing orchestration of transportation customer engagement in the Caribbean region.
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