List of Calldrip AI Assist Customers
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United States
Since 2010, our global team of researchers has been studying Calldrip AI Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calldrip AI Assist for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calldrip AI Assist for Chatbots and Conversational AI include: Hyundai Motors America, a United States based Automotive organisation with 2000 employees and revenues of $30.00 billion, Renault UK, a United Kingdom based Automotive organisation with 157 employees and revenues of $3.16 billion, Dominion Dealer Solutions, a United States based Professional Services organisation with 350 employees and revenues of $90.0 million and many others.
Contact us if you need a completed and verified list of companies using Calldrip AI Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Calldrip AI Assist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dominion Dealer Solutions | Professional Services | 350 | $90M | United States | Calldrip | Calldrip AI Assist | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Dominion Dealer Solutions integrated Calldrip AI Assist into its Web Control internet lead management CRM. Calldrip AI Assist is a Chatbots and Conversational AI application used to synchronize inbound leads, capture call recordings, surface lead scoring, and initiate near instant outbound calls for dealers across the U.S. automotive channel.
Module usage is inferred to be Calldrip's Respond and Track capabilities based on public descriptions of rapid lead response, lead sync and call recording rather than explicit module naming. Configuration focused on automated lead routing and call orchestration that triggers outbound calls to sales representatives first and then to customers, supporting a sub minute turnaround from lead capture to phone contact.
The integration connected Calldrip to Dominion's Web Control internet lead management CRM so leads, call recordings and scoring data are synchronized between systems. Operational scope targeted dealers using both platforms in the United States, impacting internet sales teams, appointment scheduling workflows and CRM record continuity.
Governance and process changes centered on embedding call recordings and scoring into the CRM lead lifecycle, and on operationalizing the rapid outbound call workflow so representatives receive immediate alerts and follow up within the synchronized ILM environment. The implementation is described as improving lead to appointment workflows in the U.S. automotive channel without additional outcome metrics provided.
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Hyundai Motors America | Automotive | 2000 | $30.0B | United States | Calldrip | Calldrip AI Assist | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Hyundai Motors America implemented Calldrip AI Assist as part of its Shopper Contact program. Calldrip AI Assist, a Chatbots and Conversational AI application, routed new-vehicle leads into dealer CRM and triggered immediate calls with concierge backup to accelerate shopper outreach.
The deployment leveraged inferred Respond and Concierge/Assist capabilities to initiate instant call attempts, provide concierge handling during off hours, and maintain a lead tracking dashboard for dealers. Calldrip AI Assist was configured to orchestrate automatic call attempts on lead capture, escalate to concierge support when direct contact windows were missed, and surface lead status and disposition in a centralized interface for dealer review.
Integration work centered on real time lead handoff into dealer CRM systems and push updates to the Calldrip dashboard, enabling dealers to reconcile leads and follow up within existing sales workflows. Operational scope was concentrated on dealer sales and lead management, connecting online shopper capture to phone outreach and dealer follow up.
Program governance emphasized dealer enrollment in the Shopper Contact program and dashboard based monitoring of lead handling processes, with standardized workflows for call escalation and concierge intervention. Dealers on the program reported average close rate increases of about 2 percentage points, a result documented in the program FAQ.
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Renault UK | Automotive | 157 | $3.2B | United Kingdom | Calldrip | Calldrip AI Assist | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Renault UK integrated Calldrip AI Assist into its Instant Connect programme to convert website enquiries into near-instant phone connections for dealer network lead handling. Calldrip AI Assist is a Chatbots and Conversational AI application deployed as a rapid lead-response solution to bridge web lead capture and telephone engagement for retail automotive sales.
The implementation centered on rapid lead-response workflows, leveraging Calldrip modules aligned with Respond and Assist capabilities to trigger immediate call initiation and automated routing from online forms to dealer voice channels. Configuration emphasized speed-to-contact automation and call orchestration, with logic to escalate web leads into live agent connections within seconds.
Integration scope covered more than 150 Renault UK dealerships during a 2018 pilot, operating through the Instant Connect programme to link website enquiry flows to dealer phone lines and call handling processes. The rollout focused on dealer-level operational coverage and sales lead management, impacting retail sales and showroom conversion workflows across the UK pilot sites.
Governance was handled through the Instant Connect programme framework during the 2018 pilot, with dealer adoption and operational tuning executed at the programme level. Outcomes recorded during the pilot included markedly improved connection rates, with some dealers reporting a 96% connection rate within 30 seconds, and reported uplift in sales conversions tied to faster lead engagement.
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