List of CallN Marketing Insights Customers
Melbourne, 3000, VIC,
Australia
Since 2010, our global team of researchers has been studying CallN Marketing Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallN Marketing Insights for Marketing Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallN Marketing Insights for Marketing Analytics include: Powershop New Zealand, a New Zealand based Utilities organisation with 150 employees and revenues of $120.0 million, Police Credit Union, a United States based Banking and Financial Services organisation with 381 employees and revenues of $69.0 million, Echoice Home Loans Australia, a Australia based Banking and Financial Services organisation with 59 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using CallN Marketing Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallN Marketing Insights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Echoice Home Loans Australia | Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Marketing Insights | Marketing Analytics | 2018 | Telstra |
In 2018, Echoice Home Loans Australia implemented CallN Marketing Insights to store, tag and analyse client calls in the cloud for its home loans contact centre. The deployment targeted finance and contact centre workflows in Australia, with Telstra acting as the implementation partner and project integrator for the initiative.
CallN Marketing Insights, positioned in the Marketing Analytics category, was configured to capture call recordings, apply tagging and transcription workflows, and surface analytics for reporting and compliance review. The implementation combined cloud call storage, call meta tagging and conversation-level analytics to provide searchable records and structured data for downstream reporting and audit readiness.
Operational governance focused on legal compliance and disaster recovery, with retention policies, audit trails and role-based access controls embedded into the contact centre workflows. The configuration aimed to improve visibility into client conversations, strengthen compliance evidence and support disaster recovery and reporting requirements for Echoice Home Loans Australia.
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Police Credit Union | Banking and Financial Services | 381 | $69M | United States | CallN | CallN Marketing Insights | Marketing Analytics | 2017 | n/a |
In 2017, Police Credit Union implemented CallN Marketing Insights. CallN Marketing Insights was deployed as a Marketing Analytics application to support contact centre coaching and complaints analysis within member services, insurance and retail operations in South Australia and the Northern Territory.
The deployment focused on contact-centre coaching, leadership and colleague call reviews, and complaints-handling analysis. Police Credit Union used CallN Marketing Insights to capture call review data, surface coaching opportunities through analytics dashboards, and formalize quality assurance workflows that inform agent coaching and performance discussions.
Governance centered on embedding leadership review cycles and colleague call reviews into operational coaching processes, with analytics driving evidence-based coaching and complaints resolution. The implementation targeted member experience and staff productivity objectives and delivered better complaint outcomes and more effective, data-driven agent coaching.
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Powershop New Zealand | Utilities | 150 | $120M | New Zealand | CallN | CallN Marketing Insights | Marketing Analytics | 2010 | n/a |
In 2010 Powershop New Zealand deployed CallN Marketing Insights to capture and retain customer voice interactions for its customer-facing operations in New Zealand. CallN Marketing Insights is classified under Marketing Analytics and has been used as the enterprise call recording and voice-of-customer layer to support quality assurance, regulatory compliance and Salesforce-linked call storage.
The implementation centers on call recording with vendor-described sentiment and reporting capabilities, enabling marketing and customer-experience teams to surface voice-of-customer signals. Functional capabilities referenced in the testimonial and aligned with the Marketing Analytics category include sentiment scoring and consolidated reporting for QA and agent coaching workflows, plus structured call storage that is linked to Salesforce records for case-level context.
Operational coverage is focused on Powershop New Zealand customer-facing operations and the implementation is consumed by customer service, quality assurance and compliance teams to support agent coaching and audit readiness. Governance around recorded interactions emphasizes compliance and QA review processes, and the system is positioned to provide marketing analytics inputs through aggregated sentiment and reporting outputs rather than as a stand-alone campaign tool.
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