List of Capillary CDP+ Customers
Capillary Technologies
360, bearing PID No.101/360, 15th Cross Rd, Sector4, HSRLayout,
Bengaluru, 560102,
India
Bengaluru, 560102,
India
91 91485 20008
Professional Services
678
$74M
Since 2010, our global team of researchers has been studying Capillary CDP+ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capillary CDP+ for Customer Data Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capillary CDP+ for Customer Data Platform include: Erajaya Swasembada, a Indonesia based Retail organisation with 3950 employees and revenues of $3.31 billion, Kalyan Jewellers, a India based Retail organisation with 7803 employees and revenues of $1.32 billion, Tommy Hilfiger India, a India based Retail organisation with 1500 employees and revenues of $200.0 million, BIBA Apparels, a India based Retail organisation with 1200 employees and revenues of $100.0 million, Dominos Pizza Indonesia, a Indonesia based Leisure and Hospitality organisation with 3000 employees and revenues of $90.0 million and many others.
Contact us if you need a completed and verified list of companies using Capillary CDP+, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Capillary CDP+ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BIBA Apparels | Retail | 1200 | $100M | India | Capillary Technologies | Capillary CDP+ | Customer Data Platform | 2014 | n/a |
In 2014, BIBA Apparels implemented Capillary CDP+ as its Customer Data Platform to centralize customer and ecommerce data across retail and online channels. The deployment was led by the Head of Information Technology and targeted ecommerce assets, warehouse operations, merchandising, and retail store ecosystems.
Capillary CDP+ implementation included customer profile unification, segmentation and campaign orchestration capabilities typical of Customer Data Platform deployments, and a custom WMS module was designed for the Capillary Technology team to enable deeper inventory and order orchestration with BIBA workflows. The team configured WMS workflows to align warehouse operations in the new 1.0 lakh sq. ft. facility, and digitised design and merchandising on Microsoft Dynamics to standardize product and bill of materials data upstream of the CDP.
Integrations executed as part of the program included a migration of customer and platform data from Magento into Capillary, an integration touchpoint between Capillary CDP+ and the bespoke WMS module, and coordination with Microsoft Dynamics for merchandising data feeds. The program also ran alongside a re-implementation and migration of Retail Pro POS to Genesys across 280 plus EBOs, creating cross channel customer and transaction visibility.
Governance and rollout were managed from IT, with the Head of Information Technology driving strategy, infrastructure build for the new warehouse, and workflow redesign to reduce operational overhead. Reported outcomes tied to these integrated projects included a cost rationalisation of 6 Cr per annum from the Microsoft Dynamics merchandising digitisation, and a manpower cost reduction of 12 lacs per annum from WMS workflow changes.
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Dominos Pizza Indonesia | Leisure and Hospitality | 3000 | $90M | Indonesia | Capillary Technologies | Capillary CDP+ | Customer Data Platform | 2017 | n/a |
In 2017 Dominos Pizza Indonesia deployed Capillary CDP+, a Customer Data Platform, to centralize customer profiling and enable personalized engagement for its mobile ordering experience. The implementation focused on using data to improve brand connect and to create repeat purchase drivers through targeted communications and customer journeys.
The deployment leveraged Capillary CDP+ capabilities as a CRM and engagement platform, implementing customer profile unification, segmentation, and journey orchestration to deliver personalized experiences. Configuration emphasized omnichannel engagement workflows, enabling rules-based and behavioral triggers to drive continuous engagement across channels.
Integrations were structured to connect the Capillary CDP+ instance with Dominos Pizza Indonesia mobile app ordering flows and with social channels used for customer outreach, enabling synchronized messaging and customer state across touchpoints. Operational ownership rested with marketing and CRM functions, using the platform to centralize audience definitions and automate campaign delivery for consumer-facing teams.
Governance and rollout prioritized rapid time to live, with the Capillary team configuring journeys and engagement templates to speed adoption and value realization. Reported outcomes included continuous personalized customer journeys, increased ability to engage across social and mobile channels, and a focus on driving repeat orders through targeted omnichannel campaigns.
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Erajaya Swasembada | Retail | 3950 | $3.3B | Indonesia | Capillary Technologies | Capillary CDP+ | Customer Data Platform | 2022 | n/a |
In 2022, Erajaya Swasembada implemented Capillary CDP+, a Customer Data Platform, to establish Eraclub as an umbrella loyalty coalition across the Erajaya Group. The deployment targeted a large omnichannel retail footprint including 1100+ outlets, 87 distribution centers, and 65,000 third-party billed outlets, aligning the Customer Data Platform with both online and offline customer flows.
Capillary CDP+ was configured to provide analytics-driven segmentation and persona mapping, membership management for basic and premium tiers, a centralized rewards catalog, and real-time reward tracking. The implementation emphasized experimentation capabilities, enabling integrated rewards across lifestyle partners, coupon codes via influencers, and flexible point redemption models that support both flat discounts and partner offers.
The technical approach centered on a single source of truth for search and purchase history that powered omnichannel messaging and point orchestration, ensuring points could be earned and redeemed across online and offline touchpoints. The Customer Data Platform supported real-time customer lifecycle management, website-facing membership workflows, and simplified in-store operational flows to enable store staff to register members and activate rewards quickly.
Governance was structured around Eraclub as a group-level loyalty coalition, with campaign taxonomy implemented for wider campaigns, brand preference campaigns, segmented campaigns, and behavior preference campaigns. Operational rules included point-earning structures tied to visit frequency, clear terms for redemption, and lifecycle-based campaign triggers to drive retention and repeat purchase behavior.
Explicit outcomes cited from the implementation include that 75% of sales contribution came from Eraclub members in 2021 and that 1.3 million new customers were engaged during the global crisis period, indicating the Customer Data Platform‑backed loyalty program materially expanded member-driven revenue and engagement.
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Kalyan Jewellers | Retail | 7803 | $1.3B | India | Capillary Technologies | Capillary CDP+ | Customer Data Platform | 2015 | n/a |
In 2015, Kalyan Jewellers implemented Capillary CDP+. Capillary CDP+ was deployed as a Customer Data Platform to centralize customer profiles, data collection and enrichment and to support retail CRM, loyalty and campaign orchestration for the retailer.
The implementation included configuration of data collection and enrichment pipelines, customer segmentation and campaign orchestration capabilities, and loyalty program management. Workstreams reflected Capillary functional modules used by the vendor including Loyalty+, Engage+ and Insights+ alongside the Capillary CDP+ instance, with campaign workflows for lifecycle communications, referrals and voucher campaigns executed via email and SMS channels.
Onboarding followed a BRD driven process from requirements definition through program setup, testing and go live, managed by Capillary Technologies delivery resources. The CDP deployment connected customer identity and transaction feeds to points and voucher engines and to campaign execution channels, supporting marketing, CRM and loyalty operations within Kalyan Jewellers in India.
Operational governance incorporated SLA management, incident management and ongoing business analysis to sustain program maintenance, reporting and Insights+ driven analytics. The deployment used Capillary CDP+ to unify customer data for segmentation and campaign orchestration across loyalty and marketing functions.
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Nicole Miller | Retail | 100 | $25M | United States | Capillary Technologies | Capillary CDP+ | Customer Data Platform | 2013 | n/a |
In 2013 Nicole Miller deployed Capillary CDP+ as a Customer Data Platform, leveraging Capillary InStore capabilities to unify customer profiles across its U.S. retail locations and e-commerce website. The implementation provided a 360-degree view of customers that retail stylists could reference on the sales floor, enabling documented histories of shopper preferences to inform in-store conversations and targeted interactions.
Capillary CDP+ configuration emphasized customer data quality and enrichment, including multichannel de-duplication, authentication workflows, and incremental profile building via social networks such as Facebook and Twitter. Functional modules implemented included personalization and tailor-made recommendation workflows, instant rewards and couponing engines, and mobile and tablet applications for Android and iOS to deliver just-in-time customer intelligence to store associates.
The deployment integrated in real time with point of sale systems using ready adapters for hundreds of popular retail POS platforms, and it connected online purchase and campaign interaction data from the Nicole Miller e-commerce site. Operational coverage centered on store operations and retail sales teams, with business functions impacted including CRM, loyalty program management, marketing campaign targeting, and store-level merchandising and promotions.
Governance and rollout were structured around data enrichment programs and instant campaign workflows, with Nicole Miller planning an integrated omnichannel loyalty program powered by Capillary CDP+. Nicole Miller’s Director of Digital Strategy expressed anticipation of improved customer loyalty from the partnership, and the implementation approach prioritized front-line enablement for stylists and store associates through real-time access to enriched customer profiles.
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Retail | 1500 | $200M | India | Capillary Technologies | Capillary CDP+ | Customer Data Platform | 2017 | n/a |
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Buyer Intent: Companies Evaluating Capillary CDP+
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Capillary CDP+. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Capillary CDP+ for Customer Data Platform include:
- Mercadeo Multiventures, a India based Professional Services organization with 100 Employees
- Neeladri Software Solutions, a India based Professional Services company with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Mercadeo Multiventures | Professional Services | 100 | $10M | India | 2025-05-15 |
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Neeladri Software Solutions | Professional Services | 20 | $2M | India | 2024-12-16 |
FAQ - APPS RUN THE WORLD Capillary CDP+ Coverage
Capillary CDP+ is a Customer Data Platform solution from Capillary Technologies.
Companies worldwide use Capillary CDP+, from small firms to large enterprises across 21+ industries.
Organizations such as Erajaya Swasembada, Kalyan Jewellers, Tommy Hilfiger India, BIBA Apparels and Dominos Pizza Indonesia are recorded users of
Capillary CDP+ for Customer Data Platform.
Companies using Capillary CDP+ are most concentrated in Retail and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Capillary CDP+ are most concentrated in Indonesia and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Capillary CDP+ across Americas, EMEA, and APAC.
Companies using Capillary CDP+ range from small businesses with 0-100 employees - 16.67%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 83.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Capillary CDP+ include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Capillary CDP+ customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Data Platform.