List of Capillary Insights+ Customers
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Since 2010, our global team of researchers has been studying Capillary Insights+ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capillary Insights+ for Marketing Analytics, Sales Analytics, Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capillary Insights+ for Marketing Analytics, Sales Analytics, Customer Analytics include: Al-Futtaim Group, a United Arab Emirates based Professional Services organisation with 33000 employees and revenues of $12.74 billion, Vishal Mega Mart, a India based Retail organisation with 15000 employees and revenues of $1.26 billion, Dominos Pizza Indonesia, a Indonesia based Leisure and Hospitality organisation with 3000 employees and revenues of $90.0 million, Nicole Miller, a United States based Retail organisation with 100 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Capillary Insights+, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Capillary Insights+ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Al-Futtaim Group | Professional Services | 33000 | $12.7B | United Arab Emirates | Capillary Technologies | Capillary Insights+ | Marketing Analytics,Sales Analytics,Customer Analytics | 2019 | n/a |
In 2019, Al-Futtaim Group deployed Capillary Insights+ to support the Blue Rewards multi-brand loyalty program across the GCC and Asia. The deployment targeted Marketing Analytics,Sales Analytics,Customer Analytics to centralize loyalty analytics and to support marketing and customer engagement functions across multiple retail brands.
Capillary Technologies implemented Capillary Insights+ with a focus on a customer data platform capability, analytics-driven personalization, and recommendation capabilities. The implementation emphasized segmentation, offer orchestration, and member metrics as core functional modules, using Insights+ to generate actionable segments and personalized recommendations for loyalty members.
Architecturally the workstream established a central profile and analytics domain to unify member data across participating brands, with a recommendation layer to surface offers and personalization at customer touchpoints. The solution fed segmentation and campaign inputs into the Blue Rewards ecosystem, enabling analytics to drive targeting and member metric reporting across GCC and Asia.
Governance and rollout were conducted as a partnered program with Capillary Technologies, evolving Blue Rewards from a points program into a broader lifestyle offering. The engagement is described as driving significant member acquisition and engagement while continuing to iterate on personalization, segmentation and recommendation capabilities using Capillary Insights+.
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Dominos Pizza Indonesia | Leisure and Hospitality | 3000 | $90M | Indonesia | Capillary Technologies | Capillary Insights+ | Marketing Analytics,Sales Analytics,Customer Analytics | 2021 | n/a |
In 2021, Dominos Pizza Indonesia implemented Capillary Insights+ to centralize omnichannel CRM and analytics across its Indonesia operations. The deployment used Capillary Insights+ as the primary application for Marketing Analytics,Sales Analytics,Customer Analytics supporting customer-engagement journeys and personalized campaign orchestration.
Module and configuration work emphasized customer segmentation, personalization engines, campaign measurement and journey orchestration, reflecting Capillary Insights+ functional capabilities for data-driven marketing and consumer insights. The implementation consolidated behavioral and transactional signals into unified customer profiles to enable targeted segmentation and rule-based personalization.
Operational coverage centered on marketing and CRM teams, loyalty program operations and campaign management across digital and store channels in Indonesia. Automation of campaign workflows and audience activation aligned marketing operations to a centralized analytics layer provided by Capillary Insights+.
Governance established campaign approval workflows, analytics stewardship and segmentation standards to standardize personalization and measurement. Capillary supported work with Dominos Pizza Indonesia contributed to the brand winning Marketing/Engagement awards in 2022.
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Nicole Miller | Retail | 100 | $25M | United States | Capillary Technologies | Capillary Insights+ | Marketing Analytics,Sales Analytics,Customer Analytics | 2013 | n/a |
In 2013 Nicole Miller implemented Capillary Insights+ from Capillary Technologies to unify customer analytics across its U.S. retail stores and its e-commerce site. The deployment targeted Marketing Analytics,Sales Analytics,Customer Analytics capabilities to provide store teams and digital channels with integrated customer intelligence.
The Capillary Insights+ implementation leveraged Capillary InStore capabilities to assemble a 360-degree view of customers, enabling customer data quality and enrichment, multichannel de-duplication, and incremental profile building from social and transaction touchpoints. Functional modules configured included personalization and tailor made recommendation workflows, instant rewards and couponing for in-store redemption, and loyalty program support intended for an integrated omnichannel loyalty launch.
Architecture and integrations emphasized a cloud based solution with real time point of sale integration through ready adapters, Android and iOS mobile and tablet apps for store associates, and APIs and developer solutions exposed for in store intranet integration. Operational coverage focused on all U.S. stores and the e-commerce channel, with capabilities surfaced to retail stylists to inform in person engagements and to digital teams for campaign orchestration.
Governance and rollout centered on enabling store associate workflows and instrumenting just in time customer intelligence at the front of house, with close vendor collaboration on phased deployment across stores. Nicole Miller leadership signaled expectations of improved customer loyalty from the partnership, noting they were anticipating great results as the omnichannel loyalty program and analytics were brought online.
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Retail | 15000 | $1.3B | India | Capillary Technologies | Capillary Insights+ | Marketing Analytics,Sales Analytics,Customer Analytics | 2012 | n/a |
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