List of Capptoo Screver Experience Cloud CX Customers
zürich, 8001,
Switzerland
Since 2010, our global team of researchers has been studying Capptoo Screver Experience Cloud CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capptoo Screver Experience Cloud CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capptoo Screver Experience Cloud CX for Customer Experience include: Optus, a Australia based Communications organisation with 8000 employees and revenues of $5.10 billion, MSD Switzerland, a Switzerland based Life Sciences organisation with 1000 employees and revenues of $200.0 million, Glacier Express Switzerland, a Switzerland based Transportation organisation with 60 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Capptoo Screver Experience Cloud CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Capptoo Screver Experience Cloud CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Glacier Express Switzerland | Transportation | 60 | $30M | Switzerland | Capptoo | Capptoo Screver Experience Cloud CX | Customer Experience | 2019 | n/a |
In 2019, Glacier Express Switzerland implemented Capptoo Screver Experience Cloud CX to collect real time guest feedback on board Glacier Express trains, aligning the deployment to Customer Experience objectives for Swiss tourism. The Capptoo Screver Experience Cloud CX installation was positioned to capture passenger sentiment and operational issues during journeys, feeding service response workflows.
The implementation leveraged feedback management, surveys and analytics capabilities inferred from the vendor case description, and was configured to deliver multilingual surveys through the train infotainment system and to produce real time analytics dashboards. Mobile staff notifications were configured to route alerts to onboard personnel, enabling faster awareness of service issues and supporting immediate operational response.
Integration work centered on connecting Capptoo Screver Experience Cloud CX to the train infotainment system as the primary survey delivery and data capture channel, with telemetry and feedback streams directed into centralized analytics and notification modules. Operational coverage focused on on board services across Glacier Express routes in Switzerland, impacting guest services, onboard operations and service recovery processes, with governance implemented through centralized feedback workflows and role based notification routing to align survey capture with service response procedures and improve on trip service response.
|
 |
MSD Switzerland | Life Sciences | 1000 | $200M | Switzerland | Capptoo | Capptoo Screver Experience Cloud CX | Customer Experience | 2022 | n/a |
In 2022, MSD Switzerland deployed Capptoo Screver Experience Cloud CX as a dedicated feedback platform to capture satisfaction and to support the launch of a Customer Experience program for healthcare professionals in the region. The Capptoo Screver Experience Cloud CX implementation concentrated on HCP surveys and structured feedback collection to operationalize customer-experience programs and centralize respondent management. The deployment positioned the application within MSD Switzerland's customer experience function to align HCP engagement workflows across regional teams.
Configuration emphasized survey orchestration, feedback capture, workflow-driven response handling, and reporting for program-level tracking, reflecting standard Customer Experience platform capabilities rather than a named module inventory. Operational coverage targeted healthcare professional engagement and customer experience teams in Switzerland, with governance built around standardized survey workflows, escalation paths for respondent feedback, and program-level oversight to support the CX program launch. The implementation supported MSD Switzerland in establishing a repeatable HCP feedback loop using Capptoo Screver Experience Cloud CX.
|
 |
Optus | Communications | 8000 | $5.1B | Australia | Capptoo | Capptoo Screver Experience Cloud CX | Customer Experience | 2019 | n/a |
In 2019, Optus engaged Capptoo to deploy Capptoo Screver Experience Cloud CX across its Australian customer journeys. The engagement centered on Customer Experience transformation, with vendor testimonials noting a close partnership and ongoing CX mapping work.
Capptoo Screver Experience Cloud CX was used for feedback management, customer experience mapping, and survey and analytics capabilities, with public content indicating usage for feedback collection and journey visualization rather than named modular products. Implementations included survey orchestration, feedback capture and analytics workflows common to Customer Experience platforms, configured to support multi-touchpoint customer journey analysis. The public narrative emphasizes configuration for feedback management and CX mapping rather than explicit module names.
Operational scope covered Australian customer-facing operations, with workstreams engaging customer experience teams and contact centre and product stakeholders to align journey maps and feedback governance. The partnership model emphasized iterative CX mapping and configuration of Capptoo Screver Experience Cloud CX to reflect local customer journeys and survey cadence. Governance activities referenced in testimonials included collaborative roadmap planning and staged rollout of mapping and feedback workflows.
Public references focus on the implementation structure and close vendor collaboration, not specific technical integrations or measurable outcomes. Optus Capptoo Screver Experience Cloud CX Customer Experience deployment is described primarily through its role in feedback management and journey mapping across Australian customer journeys.
|
Buyer Intent: Companies Evaluating Capptoo Screver Experience Cloud CX
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||