List of Cayenta CIS Customers
Burnaby, V5A 4W2, BC,
Canada
Since 2010, our global team of researchers has been studying Cayenta CIS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cayenta CIS for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cayenta CIS for CRM include: Clay Electric Cooperative, a United States based Utilities organisation with 444 employees and revenues of $420.0 million, City of Roseville, a United States based Government organisation with 1100 employees and revenues of $270.0 million, Summit Utilities, a United States based Utilities organisation with 300 employees and revenues of $200.0 million, Columbia County Georgia, a United States based Government organisation with 800 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Cayenta CIS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cayenta CIS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
City of Roseville | Government | 1100 | $270M | United States | Cayenta | Cayenta CIS | CRM | 2017 | n/a |
In 2017, the City of Roseville implemented Cayenta CIS as its new customer information/CRM system. The deployment centralized customer records and billing for municipal services, establishing a single source of truth for customer accounts and payment histories across the City of Roseville, California.
Cayenta CIS was configured to manage core customer information and billing workflows, including account setup, bill generation, and paperless enrollment. The implementation also emphasized automation of recurring payment processes, enabling AutoPay enrollment and electronic bill delivery consistent with municipal billing operations. Configuration work included customer-facing self-service workflows and back-office billing orchestration.
The City integrated Cayenta CIS with InvoiceCloud to provide digital payments and a self-service payment portal, linking invoice presentation, payment processing, and automatic reconciliation. That integration supported online payments, AutoPay processing, and electronic bill delivery as part of the overall CRM and billing ecosystem. Operational coverage focused on customer service and utility billing teams within the municipal organization.
Rollout governance centralized account management policies and standardized billing and payment exception handling, aligning front-office customer service procedures with back-office revenue collections. The project went live in November 2017 and included configuration of enrollment workflows and payment authorization processes to support digital adoption. Change controls and role-based access were applied to protect account data and maintain billing accuracy.
The implementation produced explicit adoption outcomes, paperless enrollment increased 113% and AutoPay adoption grew 3.5x in the first year, and the City reported ongoing cost savings and higher customer satisfaction. Those outcomes reflect improved digital payment behavior enabled by Cayenta CIS and the InvoiceCloud integration, and support continued emphasis on electronic billing and automated payments.
|
 |
Clay Electric Cooperative | Utilities | 444 | $420M | United States | Cayenta | Cayenta CIS | CRM | 2010 | n/a |
In 2010, Clay Electric Cooperative selected Cayenta Utilities and commenced implementation of Cayenta CIS in June 2010 to modernize customer billing and account management. Clay Electric Cooperative implemented Cayenta CIS, a CRM solution targeted at billing, account management, and customer service workflows, with the vendor chosen for Cayenta's functionality and performance.
Deployment work concentrated on Cayenta CIS configuration for customer account master data, billing cycle processing, billing rules, and customer interaction workflows, aligning system configuration with the cooperative's billing operations. The implementation narrative identifies Cayenta CIS modules and configuration work as central to automating routine billing and account management tasks and enabling structured customer service procedures.
Implementation began in June 2010 with a live year estimated as 2011 based on typical customer information system project timelines. Operational scope covered Clay Electric Cooperative's billing and customer service organizations at the Keystone Heights, Florida site, and project governance emphasized functionality and performance criteria through the configuration, testing, and go-live stages.
|
 |
Columbia County Georgia | Government | 800 | $200M | United States | Cayenta | Cayenta CIS | CRM | 2024 | n/a |
In 2024 Columbia County Georgia implemented Cayenta CIS for utility CRM and billing across its county water and utility operations. Cayenta CIS is deployed as the CRM to centralize customer records, billing schedules, and meter-to-cash workflows for the county located in the Southeast United States.
The implementation configured Cayenta CIS to support meter-to-cash processing and self-service capabilities, and included an integrated customer engagement portal to expose account details, usage history, and service requests. Payment integration with Paymentus was embedded to handle online payments and reconcile transactions back into Cayenta CIS.
Integrations were implemented to operational systems including AMI for interval consumption data, an MDM feed for customer and meter master records, WMS for inventory and work order coordination, and GIS for spatial asset and service point alignment, improving data fidelity for billing. The architecture centralized utility data into Cayenta CIS as the system of record for customer accounts and billing, enabling automated billing cycles and portal-driven customer interactions.
Go-live occurred in late April 2025 following the 2024 implementation period, with rollout focused on billing, customer service, and field operations teams. The deployment modernized meter-to-cash and self-service capabilities and was scoped to improve billing accuracy and customer access through the integrated portal and payment processing integration.
|
 |
|
Utilities | 300 | $200M | United States | Cayenta | Cayenta CIS | CRM | 2017 | n/a |
|
Buyer Intent: Companies Evaluating Cayenta CIS
- Chuga, a Indonesia based Consumer Packaged Goods organization with 42 Employees
- GCP Consulting Belgium, a Belgium based Professional Services company with 20 Employees
- Grand Strand Water And Sewer Authority, a United States based Utilities organization with 373 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||