List of CGS Outsourcing Call Center Customers
New York, 10281, NY,
United States
Since 2010, our global team of researchers has been studying CGS Outsourcing Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CGS Outsourcing Call Center for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CGS Outsourcing Call Center for Professional Services include: Sprint, a United States based Communications organisation with 28500 employees and revenues of $33.60 billion, Xylem, a United States based Manufacturing organisation with 23000 employees and revenues of $8.56 billion, Merz Pharma, a Germany based Life Sciences organisation with 3212 employees and revenues of $1.05 billion, 1WorldSync, a United States based Professional Services organisation with 400 employees and revenues of $55.0 million and many others.
Contact us if you need a completed and verified list of companies using CGS Outsourcing Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CGS Outsourcing Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
1WorldSync | Professional Services | 400 | $55M | United States | CGS | CGS Outsourcing Call Center | Professional Services | 2016 | n/a |
In 2016, 1WorldSync implemented CGS Outsourcing Call Center in the Professional Services category to consolidate and scale its customer support. The deployment established a unified, scalable 24/7 customer support function designed to integrate multiple global support organizations and improve SLA performance. The engagement centralized multilingual, global BPO support across 23,000 customers, creating a coordinated support delivery footprint and consistent customer touchpoints.
The CGS Outsourcing Call Center implementation emphasized contact center operations, multilingual support capability, SLA monitoring, workforce management, and centralized incident intake workflows. Integrations focused on unifying disparate global support organizations and standardizing routing and escalation processes to ensure consistent SLA oversight across regions. Governance changes included centralized operational governance and standardized support processes to align global BPO agents with corporate service objectives, with a phased rollout to maintain continuous coverage. The case study reports that the engagement drove better cost predictability and improved customer experience while addressing SLA performance challenges.
|
 |
Merz Pharma | Life Sciences | 3212 | $1.0B | Germany | CGS | CGS Outsourcing Call Center | Professional Services | 2016 | n/a |
In 2016 Merz Pharma implemented CGS Outsourcing Call Center as a Professional Services engagement to externalize telesales and telemarketing operations. The CGS Outsourcing Call Center deployment positioned CGS as the third party operator responsible for agent recruitment, campaign execution, and day to day contact center operations on behalf of Merz Pharma.
The implementation emphasized core call center capabilities typical of an outsourced telemarketing engagement, including outbound campaign management, script and call flow configuration, agent onboarding and training, quality monitoring, and operational reporting. CGS Outsourcing Call Center was configured to deliver staffed agent pools and contact handling processes aligned to Merz Pharma's commercial objectives.
Operational coverage focused on Merz Pharma's telesales and telemarketing business functions and established a governance model with defined service level agreements, escalation paths, and regular performance reporting. Control points included campaign change management, agent performance reviews, and centralized reporting handoffs to Merz Pharma sales and marketing stakeholders.
The narrative centers on a vendor operated Professional Services arrangement with CGS, integrating staffed call center operations into Merz Pharma's commercial workflow, while retaining Merz Pharma oversight through contractual governance and operational reporting.
|
 |
Sprint | Communications | 28500 | $33.6B | United States | CGS | CGS Outsourcing Call Center | Professional Services | 2018 | n/a |
In 2018 Sprint engaged CGS to deploy CGS Outsourcing Call Center under the Professional Services category to outsource customer care functions. The agreement established CGS Outsourcing Call Center as the provider for Sprint inbound, outbound, and chat support, formalizing an outsourced contact center operating model.
Configuration and functional scope emphasized multi-channel contact handling, with explicit support for inbound voice, outbound outreach, and chat interactions. The CGS Outsourcing Call Center implementation included contact routing and queuing, performance monitoring and reporting, and quality assurance workflows aligned to customer care metrics and service level objectives.
Operational governance centralized day to day contact center management with CGS responsible for agent workforce scheduling, performance reporting, and continuous improvement processes. The partnership and its focus on enhancing customer care metrics and multi-channel support are documented in the CGS success story published March 4, 2019, reflecting the project focus on strengthening Sprint customer service operations.
|
 |
|
Manufacturing | 23000 | $8.6B | United States | CGS | CGS Outsourcing Call Center | Professional Services | 2015 | n/a |
|
Buyer Intent: Companies Evaluating CGS Outsourcing Call Center
- Hilton Bus Svc, a United States based Transportation organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||