List of ChapsVision Coheris CRM Suite Customers
ChapsVision
4 Rue du Port aux Vins, Suresnes,
Paris, 92150,
France
Paris, 92150,
France
33 1 5732-6060
Professional Services
1000
$220M
Since 2010, our global team of researchers has been studying ChapsVision Coheris CRM Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ChapsVision Coheris CRM Suite for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ChapsVision Coheris CRM Suite for CRM include: Groupe Crédit Agricole, a France based Banking and Financial Services organisation with 80518 employees and revenues of $29.80 billion, Chanel UK, a United Kingdom based Retail organisation with 34330 employees and revenues of $19.31 billion, Barilla Group, a Italy based Consumer Packaged Goods organisation with 8747 employees and revenues of $4.63 billion, STX France, a France based Manufacturing organisation with 2500 employees and revenues of $1.22 billion and many others.
Contact us if you need a completed and verified list of companies using ChapsVision Coheris CRM Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The ChapsVision Coheris CRM Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barilla Group | Consumer Packaged Goods | 8747 | $4.6B | Italy | ChapsVision | ChapsVision Coheris CRM Suite | CRM | 2013 | n/a |
In 2013 Barilla Group deployed ChapsVision Coheris CRM Suite to manage customer relationship activities across 42 retail sites, covering hypermarkets and supermarkets. The implementation used ChapsVision Coheris CRM Suite within the CRM category to centralize trade and merchandising workflows for resale of seven product categories, aligning store-level execution with corporate trade policy.
The technical footprint emphasized CRM operational modules, including a reporting tool implemented via COHERIS Trade and benchmarking capabilities for store performance comparison. Configuration focused on trade management processes, resale catalog and assortment controls across seven product lines, and merchandising execution templates to standardize in-store implementation and negotiation preparation.
Operational coverage included sales, trade marketing, category management, and store operations across the 42 sites, with the CRM used as the authoritative system for resale decisions and merchandising directives. Governance and process changes centered on codifying trade policy into CRM workflows, formalizing negotiation steps and approval gates inside COHERIS Trade, and using benchmarking reports to inform ongoing assortment and merchandising adjustments.
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Chanel UK | Retail | 34330 | $19.3B | United Kingdom | ChapsVision | ChapsVision Coheris CRM Suite | CRM | 2010 | n/a |
In 2010, Chanel UK deployed ChapsVision Coheris CRM Suite, a CRM application, under the direct oversight of DSI CHANEL EUROPE. The program prioritized piloting the Centre de Relation Clients CHANEL Europe using the Cohéris Web component and included vendor response analysis and preparation and validation of the selection dossier.
The implementation encompassed functional modules for contact center orchestration, telephony over IP integration for boutiques, marketing campaign management and CRM base administration. Workstreams covered definition of business requirements for evolutions, functional and acceptance testing, production cutovers, and the design and scheduling of marketing campaigns executed through Adobe Campaign.
Explicit integrations and data flows were managed between the ChapsVision Coheris CRM Suite and Adobe Campaign for campaign execution, Telephony over IP systems in retail boutiques for voice routing into the contact center, Hyperion for operational reporting, and planned ingestion of e-commerce data into the CRM base. Coordination occurred across IT, business stakeholders and external suppliers to deploy these integrations at the Europe retail and customer service scope.
Governance was organized around strategic committees and regular follow up committees, with the project team responsible for vendor evaluation, dossier preparation, committee facilitation, schedule and budget tracking, and operational anomaly follow up. The team also led specification validation, project lotting for the CRM base redesign, and training of marketing and business teams on Adobe Campaign.
Reporting work included conception and production of Hyperion reports to supply indicators required for commission calculation and activity monitoring, with definition of statistical needs and report scheduling. Ongoing operational ownership covered management of evolution requests, deployment of new SI to CRM flows and hands on coordination of production incidents.
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Groupe Crédit Agricole | Banking and Financial Services | 80518 | $29.8B | France | ChapsVision | ChapsVision Coheris CRM Suite | CRM | 2016 | n/a |
In 2016, Groupe Crédit Agricole implemented ChapsVision Coheris CRM Suite to equip FACILIT Customer Assistants and to operationalize a new service for Regional Bank customers changing region. The project was scoped under the CRM Apps Category and prioritized rapid delivery and native interoperability with the bank's telephony environment and operational applications.
The implementation emphasized case workflow monitoring as the core functional module, delivered by ChapsVision Coheris CRM Suite. The solution was selected because its out of the box CRM and BI integration aligned with Crédit Agricole Titres' requirements, reducing the need for bespoke development for the initial lot. Business configurability was a design point, enabling non IT business users to adjust many settings, while the platform provided operational dashboards and information base analytics to monitor daily activity.
Integrations were explicit requirements for this rollout, including proven interoperability with the Genesys telephony tool and standardized inter application exchanges to retrieve and update customer data. Functional capabilities implemented for the central CRM platform included processing account opening and data modification requests, referencing external IBANs, handling outgoing transfers and cash collection, managing proxies, and orchestrating case workflows between back office teams, the customer repository, the CRM of management companies and various operational applications. The deployment supported FACILIT Customer Assistants and the Remote Relations Center Securities and Employee Savings, and was positioned as the middle office CRM for portfolio management company interactions.
Governance and delivery followed an Agile approach with internal IT working in conjunction with Coheris integration teams and a close pre sales proof of concept, which enabled a compressed rollout schedule. The ChapsVision Coheris CRM Suite was implemented in less than six months, establishing a sustained partnership model for subsequent projects including legal account management for portfolio management companies. Reported benefits included solution flexibility, greater business user autonomy for configuration, improved operational monitoring and analytics, and support for customer satisfaction objectives.
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Manufacturing | 2500 | $1.2B | France | ChapsVision | ChapsVision Coheris CRM Suite | CRM | 2011 | n/a |
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Buyer Intent: Companies Evaluating ChapsVision Coheris CRM Suite
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ChapsVision Coheris CRM Suite Coverage
ChapsVision Coheris CRM Suite is a CRM solution from ChapsVision.
Companies worldwide use ChapsVision Coheris CRM Suite, from small firms to large enterprises across 21+ industries.
Organizations such as Groupe Crédit Agricole, Chanel UK, Barilla Group and STX France are recorded users of
ChapsVision Coheris CRM Suite for CRM.
Companies using ChapsVision Coheris CRM Suite are most concentrated in Banking and Financial Services, Retail and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using ChapsVision Coheris CRM Suite are most concentrated in France, United Kingdom and Italy, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ChapsVision Coheris CRM Suite across Americas, EMEA, and APAC.
Companies using ChapsVision Coheris CRM Suite range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 50%.
Customers of ChapsVision Coheris CRM Suite include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ChapsVision Coheris CRM Suite customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.