List of Chat360 Customers
Chat360
Pashan Exit, S. No. 98, Bengaluru – Mumbai Hwy, Baner,
Pune, 411045,
India
Pune, 411045,
India
91 97180 66817
Professional Services
95
$9M
Since 2010, our global team of researchers has been studying Chat360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Chat360 for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Chat360 for Chatbots and Conversational AI include: Cholamandalam MS General Insurance, a India based Insurance organisation with 6500 employees and revenues of $1.50 billion, Audi India, a India based Automotive organisation with 600 employees and revenues of $450.0 million, Varun Maruti, a India based Automotive organisation with 881 employees and revenues of $230.0 million, Okaya Power, a India based Manufacturing organisation with 700 employees and revenues of $170.0 million, Saboo Maruti, a India based Automotive organisation with 1800 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Chat360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Chat360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alliance University | Education | 500 | $40M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Alliance University implemented Chat360 on its website. Chat360, categorized as Chatbots and Conversational AI, was supplied by Sumanel Technology and deployed as a web-embedded conversational interface on alliance.edu.in to centralize visitor interactions.
The implementation concentrated on standard Chatbots and Conversational AI capabilities, including conversational flows for admissions inquiries, course information delivery, FAQ automation, intent recognition, and lead capture workflows. The configuration included a client-side chat widget for prospective users, a cloud-hosted conversational engine for dialog processing, and an administrative console for content authoring and conversation tuning.
Operational scope targeted front-office functions, primarily admissions and student services, and was scoped to public website touchpoints serving users in India. Governance established institutional ownership for dialogue content, page-level embedding controls, and escalation procedures to human teams for complex inquiries.
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Artem Healthtech | Healthcare | 60 | $6M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Artem Healthtech implemented Chat360, a Chatbots and Conversational AI application, on its public website with vendor Sumanel Technology. Artem Healthtech deployed Chat360 to support website customer engagement and patient intake workflows, aligning the application to marketing and support touchpoints.
The Chat360 implementation centers on a web chat widget and the Chat360 administrative console, configured with intent based conversational flows for FAQ automation, scripted triage for patient queries, and conversational forms for lead and appointment capture. Configuration covers session context management, canned responses, and escalation paths to enable handoff to human support staff when required.
Deployment architecture uses a cloud hosted Chat360 backend with a lightweight front end script embedded in the website, providing centralized management and analytics through the Chat360 portal. Operational coverage is focused on customer support and patient engagement teams, with access controls and content owner roles established in Chat360 to govern conversation content and staged rollouts across site pages.
Sumanel Technology provided configuration services and initial training for support and content teams, and workflows were created for conversational review and escalation to clinical staff when needed. Governance is enforced through the Chat360 admin console and operational processes for maintaining conversational content and routing rules.
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Audi India | Automotive | 600 | $450M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Audi India deployed Chat360 on its website under the Chatbots and Conversational AI category to centralize web-based customer interactions and standardize initial inquiry handling. Chat360 on the Audi India website provides a conversational interface focused on inquiry triage, guided product discovery, and pre-sales lead capture, leveraging intent classification and dialogue flow orchestration to handle common customer questions and route complex cases to human agents. The scope of the deployment emphasizes customer experience and sales support for the India market, with web-driven engagement feeding contact and test drive interest into operational sales workflows.
The implementation configures Chat360 with modular conversational flows, natural language understanding, session context management, and analytics instrumentation for conversational reporting. Operational coverage centers on customer service and retail sales functions, with governance processes for conversational content curation, intent model tuning, and staged rollout monitoring to manage accuracy and user experience. The implementation narrative describes a web-only channel deployment of Chat360 that aligns Audi India Chatbots and Conversational AI capability with standard conversational AI governance and operational support practices.
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Chat360 | Professional Services | 95 | $9M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Chat360 deployed the Chat360 application, a Chatbots and Conversational AI solution, onto its corporate website. The implementation was delivered by Sumanel Technology and focuses on web-based conversational engagement for the professional services firm, aligning the Chat360 application with customer engagement and pre-sales support workflows.
The deployment is realized as an embedded web chat widget, configured with dialogue management, intent recognition, natural language processing, knowledge base driven FAQ automation, and human agent handoff workflows. Operational coverage is centered on the company website and supports customer service and sales intake functions across Chat360s India operations, with governance organized around iterative conversation flow tuning, regular knowledge base updates, and analytics instrumentation to monitor usage and intent coverage.
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Cholamandalam MS General Insurance | Insurance | 6500 | $1.5B | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Cholamandalam MS General Insurance deployed Chat360, a Chatbots and Conversational AI application, on their website. The Chat360 implementation was provisioned with support from Sumanel Technology and is presented as an embedded conversational widget on the company customer portal.
Implementation scope focuses on customer-facing conversational workflows, using Chat360 capabilities such as natural language intent recognition, a managed knowledge base for FAQs, and session handling to route complex queries to human agents. Configuration included chat user interface customization, intent taxonomy and response templates, and analytics instrumentation for conversational performance monitoring. These module choices align with standard Chatbots and Conversational AI functional patterns for self-service and customer engagement.
The deployment is web-centric and operates on Cholamandalam MS General Insurance website, supporting customer service, inquiry routing, and digital lead capture across retail insurance product pages. No explicit backend integrations were disclosed in source documentation, therefore the implementation should be understood as a front-end conversational layer unless further integration details are provided. Operational ownership appears to be oriented to digital channels and customer service teams with vendor support for technical maintenance.
Governance activities described include ongoing intent tuning, knowledge base updates, and analytics driven conversation refinement managed jointly by the insurer and Sumanel Technology. Chat360 is therefore positioned as a web-embedded Chatbots and Conversational AI capability supporting customer self-service and agent escalation workflows on the public site.
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Professional Services | 500 | $100M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2024 | n/a |
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Retail | 297 | $20M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2025 | n/a |
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Consumer Packaged Goods | 600 | $24M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2025 | n/a |
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Manufacturing | 700 | $170M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2024 | n/a |
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Banking and Financial Services | 25 | $2M | India | Sumanel Technology | Chat360 | Chatbots and Conversational AI | 2024 | n/a |
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Showing 1 to 10 of 14 entries
Buyer Intent: Companies Evaluating Chat360
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Chat360 Coverage
Chat360 is a Chatbots and Conversational AI solution from Sumanel Technology.
Companies worldwide use Chat360, from small firms to large enterprises across 21+ industries.
Organizations such as Cholamandalam MS General Insurance, Audi India, Varun Maruti, Okaya Power and Saboo Maruti are recorded users of
Chat360 for Chatbots and Conversational AI.
Companies using Chat360 are most concentrated in Insurance, Automotive and Manufacturing, with adoption spanning over 21 industries.
Companies using Chat360 are most concentrated in India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Chat360 across Americas, EMEA, and APAC.
Companies using Chat360 range from small businesses with 0-100 employees - 28.57%, to mid-sized firms with 101-1,000 employees - 57.14%, large organizations with 1,001-10,000 employees - 14.29%, and global enterprises with 10,000+ employees - 0%.
Customers of Chat360 include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Chat360 customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.