List of Chattigo Platform Customers
Santiago, n/a,
Chile
Since 2010, our global team of researchers has been studying Chattigo Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Chattigo Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Chattigo Platform for Customer Engagement include: H-E-B Mexico, a Mexico based Retail organisation with 18000 employees and revenues of $2.65 billion, Sura Colombia, a Colombia based Insurance organisation with 14508 employees and revenues of $1.30 billion, Starken Chile, a Chile based Distribution organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Chattigo Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Chattigo Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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H-E-B Mexico | Retail | 18000 | $2.7B | Mexico | Chattigo | Chattigo Platform | Customer Engagement | 2021 | n/a |
In 2021, H-E-B Mexico deployed the Chattigo Platform to operate AI-powered chatbots and WhatsApp flows supporting retail campaigns and peak-season commerce. The Chattigo Platform is a Customer Engagement solution configured to deliver conversational marketing flows and real-time customer service interactions across messaging channels.
Configuration emphasized AI conversational modules and WhatsApp flow orchestration, enabling campaign-triggered dialogues for Christmas commerce and other promotional events. Implemented functional capabilities included intent recognition, automated response routing, scripted commerce flows for seasonal offers, and escalation to human agents for complex inquiries, supporting marketing and customer service functions.
Integrations centered on WhatsApp messaging and channel orchestration to provide near-real-time handling, and operational scope covered retail campaign operations and contact center workflows in Mexico. Chattigo reports measurable CX gains for retail clients including H-E-B, with response and resolution times reduced from multi-day to near-real-time handling during peak season, supporting improved digital conversion and customer service.
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Starken Chile | Distribution | 500 | $100M | Chile | Chattigo | Chattigo Platform | Customer Engagement | 2024 | In Motion |
In 2024, Starken Chile implemented the Chattigo Platform to build an omnichannel Customer Engagement solution focused on logistics and customer experience. The rollout targeted contact center operations and customer service workflows to redirect high volumes of call center traffic into WhatsApp and provide automated responses for routine inquiries.
The Chattigo Platform was configured to orchestrate omnichannel messaging, a conversational bot for tracking and common queries, and call routing logic that shifts initial contact into asynchronous messaging channels. Functional capabilities implemented include automated tracking query handling, intent recognition for common CX issues, and escalation paths from bot to live agent for complex cases.
In Motion acted as the technology partner for integration, implementing connectors between call routing and WhatsApp channels and aligning the platform with shipment tracking workflows used by logistics and customer service teams. Operational coverage centered on the contact center and logistics customer support groups across Starken Chile, with the platform serving as the primary customer interaction layer for routine status and inquiry resolution.
Governance and process changes established bot-first handling for standard inquiries, defined escalation rules to live agents, and incorporated monitoring for automated resolution rates. Chattigo reports the bot reached roughly 70 to 75 percent automated resolution, with significant reductions in live agent load, figures that improved from 2024 to 2025.
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Sura Colombia | Insurance | 14508 | $1.3B | Colombia | Chattigo | Chattigo Platform | Customer Engagement | 2020 | n/a |
In 2020, Sura Colombia implemented the Chattigo Platform for Customer Engagement to automate its medical-attention call center and omnichannel customer service operations across Colombia. The deployment targeted insurance customer service workflows and was positioned to centralize inbound communication from digital channels into a unified engagement layer.
The Chattigo Platform rollout emphasized conversational automation, leveraging chatbots to perform initial triage and routine inquiry resolution, while using multiple certified WhatsApp Business lines to manage high-volume conversational traffic. Configuration included chatbot-driven session handling and agent handoff flows so that complex cases escalated from automated bots to live agents, preserving context across interactions.
Integrations were implemented with the insurer s customer relationship management environment to synchronize case records and agent interactions, and the solution orchestrated omnichannel sessions across WhatsApp and web chat to provide a consistent service experience. Operational coverage explicitly included the medical-attention call center and broader customer service teams, with the platform handling both bot sessions and agent chats.
Governance and operational change centered on shifting routine inquiry handling to automated channels and reassigning agent roles toward exceptions and complex adjudication, enabling workflow queuing and backlog reduction. The program produced millions of chatbot sessions and agent chats during 2020 as reported by Chattigo, and it is cited as reducing backlog and improving response times for Sura Colombia s customer service operations.
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Buyer Intent: Companies Evaluating Chattigo Platform
- Morningstar, a United States based Banking and Financial Services organization with 11115 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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