List of Cirrus Contact Centre Pro Customers
London, EC3A 8AA,
United Kingdom
Since 2010, our global team of researchers has been studying Cirrus Contact Centre Pro customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cirrus Contact Centre Pro for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cirrus Contact Centre Pro for Call Center include: Birmingham City Council, a United Kingdom based Government organisation with 9882 employees and revenues of $2.50 billion, Department for Business, Energy & Industrial Strategy, a United Kingdom based Government organisation with 4000 employees and revenues of $739.0 million, Theo Paphitis Retail Group, a United Kingdom based Retail organisation with 4000 employees and revenues of $390.0 million, Acorn Insurance, a United Kingdom based Insurance organisation with 1126 employees and revenues of $109.0 million and many others.
Contact us if you need a completed and verified list of companies using Cirrus Contact Centre Pro, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cirrus Contact Centre Pro customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acorn Insurance | Insurance | 1126 | $109M | United Kingdom | Cirrus | Cirrus Contact Centre Pro | Call Center | 2019 | n/a |
In 2019 Acorn Insurance implemented Cirrus Contact Centre Pro, a Call Center application deployed to support a 400 seat contact centre focused on customer experience monitoring and agent operations. The deployment targeted recording and retrieval of customer interactions to enable reporting on call handling and to gauge customer sentiment.
Cirrus Contact Centre Pro was configured to provide omni-channel engagement across voice, chat, email and social channels, using a super inbox and a universal queue to consolidate interactions. Functional capabilities implemented included intelligent routing, AI powered self-service, call recording and reporting, PCI compliant payment handling for all channels, and workforce management capabilities aligned to contact centre scheduling and performance workflows.
The implementation was integrated in tandem with Acorn’s existing business systems to support end to end contact handling and reporting, and the platform architecture supported rapid cloud provisioning that facilitated remote agent connectivity. Operational coverage emphasized contact centre agents and customer experience teams within Acorn Insurance’s UK operations, with the solution designed to centralize interaction routing and automate common contact flows.
Governance and process changes centered on using recorded interactions and sentiment reporting to inform quality assurance and customer experience workflows, while intelligent automation reduced manual routing work. The deployment demonstrated rapid rollout capability and enabled staff to shift to a homeworking setup during the COVID 19 lockdown with ease and effectiveness.
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Birmingham City Council | Government | 9882 | $2.5B | United Kingdom | Cirrus | Cirrus Contact Centre Pro | Call Center | 2018 | n/a |
In 2018, Birmingham City Council implemented Cirrus Contact Centre Pro as its primary Call Center application. The deployment supports approximately 500 contact centre agents who operate from both council offices and remote locations, and Cirrus is reported as maintaining the contact centre system.
Cirrus Contact Centre Pro was configured to serve standard call centre workflows, including telephony routing, agent desktop interfaces, queuing and reporting capabilities, and integration points for CRM orchestration typical of Call Center platforms. The Council identified Jadu Spacecraft as the CRM used in the contact centre, indicating an operational relationship between the Cirrus platform and existing case management and citizen service processes.
Telephony and connectivity are provided through Capita and Virgin Media Business for calls and lines, with Virgin Media Business also supplying wide area network connectivity across approximately 250 sites. Contracting details include a response that placed the combined initial project and support inquiry value at approximately 450,000 pounds, and an annual calls and lines spend around 250,000 pounds, with the contact centre agreement renewal noted for October 2020 and a procurement exercise anticipated after the end of the Agreement with Capita Birmingham Ltd.
Governance and operational oversight reflect centralized vendor maintenance by Cirrus and ongoing vendor-managed telephony and WAN services, enabling distributed agent operations across council sites and home locations. Implementation emphasis centers on integrating Cirrus Contact Centre Pro with the CRM layer and enterprise connectivity fabric to support citizen contact handling and municipal service routing.
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Department for Business, Energy & Industrial Strategy | Government | 4000 | $739M | United Kingdom | Cirrus | Cirrus Contact Centre Pro | Call Center | 2017 | n/a |
In 2017, the Department for Business, Energy & Industrial Strategy deployed Cirrus Contact Centre Pro as a Call Center application to support ministerial and departmental customer engagement. The implementation supported centralized contact handling for government-facing communications, with operational responsibility sitting with second line service operations engineers who provided VIP support to ministers and managed day to day platform operations.
Cirrus Contact Centre Pro was implemented with category-aligned capabilities such as agent desktop functionality, contact routing and telephony orchestration consistent with Call Center platforms, and provisioning for end-user agent devices. Device build and endpoint provisioning were integral to the rollout, engineers building Windows 10 endpoints using SCCM and MacOS High Sierra devices using Casper Suite, and deploying Dell XPS and MacBook Pro laptops and Apple iPhone devices with Mobile Device Management configuration.
The operational environment included identity and access support and network security tooling, engineers configuring and supporting Okta and Zscaler alongside Microsoft Office 365, SharePoint and OneDrive for collaboration. ServiceNow was used as the platform for user training and operational support workflows, with engineers assisting users on the new Cirrus technology platforms and using ServiceNow to manage incidents and service requests.
Governance centered on a ServiceNow-driven second line support model, VIP support processes for ministers and structured post-deployment end-user support. Change and configuration tasks included device image builds, MDM enrollment and ongoing user onboarding, with the Cirrus Contact Centre Pro deployment operating as part of the department’s broader IT operations and service management practices.
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Retail | 4000 | $390M | United Kingdom | Cirrus | Cirrus Contact Centre Pro | Call Center | 2017 | n/a |
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