List of Colorado Groupe ConsumerLive Customers
Levallois Perret, 92300,
France
Since 2010, our global team of researchers has been studying Colorado Groupe ConsumerLive customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Colorado Groupe ConsumerLive for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Colorado Groupe ConsumerLive for Customer Experience include: La Poste, a France based Professional Services organisation with 250000 employees and revenues of $37.50 billion, Leroy Merlin, a France based Retail organisation with 103646 employees and revenues of $8.26 billion, Nespresso France, a France based Consumer Packaged Goods organisation with 350 employees and revenues of $700.0 million, Comdata Group UK, a United Kingdom based Professional Services organisation with 250 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Colorado Groupe ConsumerLive, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Colorado Groupe ConsumerLive customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Comdata Group UK | Professional Services | 250 | $30M | United Kingdom | Colorado Groupe | Colorado Groupe ConsumerLive | Customer Experience | 2012 | n/a | In 2012, Comdata Group UK launched Colorado Groupe ConsumerLive as a cloud PaaS platform to operationalize Voice of Customer programs within the Customer Experience category. The initial deployment targeted a French luxury brand to streamline front office feedback surveys and improve customer re engagement, and the platform has expanded to roughly 20 implementations across 50 countries in Europe, APAC, and Africa supporting 25 languages. Colorado Groupe ConsumerLive comprises customer and employee feedback collection with alerts on aggregated performance, real time reporting and dashboards with KPI monitoring and mobile app access, an engagement module to contact customers and prioritize targets, and data analytics backed by market research resources. Comdata combines the platform with consulting services to develop the business model and ROI, map the customer journey, design and program surveys, and perform ongoing data mining to surface actionable insights. ConsumerLive integrates with client CRMs such as Salesforce through an interconnector to create a single database that centralizes customer feedback with other KPIs, and the service publishes selected user responses to Trustpilot to extend visibility on social media. The platform is used for both contact center VOC and wider journey and brand analysis, and a referenced retail implementation for a French home improvement chain with 300 outlets and about 6.5k employees began in 2016; since program start Comdata conducted 1m surveys over email and SMS with 100k responses and contacted about 12k dissatisfied customers. Comdata follows a five stage VOC implementation approach covering winning executive support, structuring program governance, advising on change management, prioritizing target customer segments and moments of truth, and deploying automation such as semantic analysis. Rollout practice emphasizes initial quick wins to demonstrate relevance, then building business cases for broader initiatives, with operational workflows that include monthly scorecards, 24 7 access to results, and verbatim filtering to isolate topics like stock availability and staff responsiveness down to salesperson or agent level. On the ConsumerLive roadmap is a dedicated data mining module to correlate historical purchase data with customer feedback and to industrialize predictive satisfaction modeling, Comdata has already implemented predictive functionality with one client and plans to generalize it as a separate module. Further expansion targets capturing broader social media feedback beyond current Trustpilot publishing, while existing deployments continue to rely mainly on email surveys due to conversion reliability. | |
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La Poste | Professional Services | 250000 | $37.5B | France | Colorado Groupe | Colorado Groupe ConsumerLive | Customer Experience | 2014 | n/a | In 2014, La Poste implemented Colorado Groupe ConsumerLive to capture customer feedback and drive service improvements across its French operations. The Colorado Groupe ConsumerLive deployment was scoped to CRM and customer service processes and categorized under Customer Experience to centralize Voice of the Customer activities and structured feedback capture. The implementation emphasized Customer Feedback Management and Voice of the Customer capabilities, including standardized feedback intake, classification, and workflow-driven escalation into service teams. Colorado Groupe ConsumerLive was configured to integrate with CRM and customer service process workflows to accelerate operational follow-up on customer issues and to surface recurring service frictions into governance reviews. Reported benefits included better feedback collection and quicker operational follow-up on customer issues, supporting continuous improvement in frontline customer service. | |
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Leroy Merlin | Retail | 103646 | $8.3B | France | Colorado Groupe | Colorado Groupe ConsumerLive | Customer Experience | 2014 | n/a | In 2014, Leroy Merlin deployed Colorado Groupe ConsumerLive, a Customer Experience application, to capture Voice of Customer and manage customer feedback across retail customer experience and in-store and service touchpoints in France. Colorado Groupe ConsumerLive was implemented to centralize feedback capture and operationalize insight for store and service teams, with the full product name Colorado Groupe ConsumerLive used in frontline reporting and review workflows. The implementation emphasized Customer Feedback Management and VoC capabilities, with inferred configuration of feedback intake, categorization, and routing workflows that surface issues to operational teams and site managers. Standard Customer Experience functional modules were leveraged to enable case creation from feedback, consolidated dashboards for trend analysis, and workflow assignments to local operations for remediation, reflecting typical VoC orchestration and customer feedback management practices. Governance was oriented toward operationalizing feedback, establishing VoC workflows and escalation paths so in-store teams and service units could act on input from customers. Reported outcomes included improved insight into customer satisfaction and an enhanced ability for operational teams to respond to and act on feedback, supporting continuous improvement in retail customer experience. | |
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Consumer Packaged Goods | 350 | $700M | France | Colorado Groupe | Colorado Groupe ConsumerLive | Customer Experience | 2014 | n/a |
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