List of Combodo iTop Incident Management Customers
Echirolles, 38130,
France
Since 2010, our global team of researchers has been studying Combodo iTop Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Combodo iTop Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Combodo iTop Incident Management for Incident Management include: SNCF Reseau France, a France based Transportation organisation with 52516 employees and revenues of $8.64 billion, BUT, a France based Retail organisation with 6800 employees and revenues of $2.67 billion, Sanef Group, a France based Transportation organisation with 2400 employees and revenues of $2.10 billion, SGS France, a France based Professional Services organisation with 4600 employees and revenues of $906.0 million, Euromaster, a France based Retail organisation with 2800 employees and revenues of $550.0 million and many others.
Contact us if you need a completed and verified list of companies using Combodo iTop Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Combodo iTop Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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365 INFOTECH | Professional Services | 18 | $2M | Thailand | Combodo | Combodo iTop Incident Management | Incident Management | 2023 | n/a |
In 2023, 365 INFOTECH implemented Combodo iTop Incident Management on its public website. 365 INFOTECH deployed Combodo iTop Incident Management as its Incident Management solution to centralize incident intake and case handling for IT service and client support within the professional services firm in Thailand.
The deployment is web-facing and configured to capture incident reports via the company website, establishing a single ticket intake channel for client and internal inquiries. Configuration emphasized core Incident Management modules common to the category, including incident logging, ticket lifecycle tracking, priority categorization, and role based access controls tailored to a small support team. Governance centered on ticket ownership and escalation routing to operationalize IT service and support workflows across the company using Combodo iTop Incident Management.
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BUT | Retail | 6800 | $2.7B | France | Combodo | Combodo iTop Incident Management | Incident Management | 2018 | n/a |
In 2018, BUT deployed Combodo iTop Incident Management to formalize incident handling across its IT service operations in France. The Combodo iTop Incident Management implementation focused on structured incident logging, priority classification, ticket lifecycle management, and defined escalation paths, aligning operational processes with Incident Management best practices. Configuration work emphasized incident categorization, status transitions, and role based ownership to support repeatable service desk procedures.
Technical configuration included an automated N3 escalation flow that created tickets on iTop to capture triage details, escalation rationale, timestamps, and assignee information, ensuring N3 handoffs were recorded in the system. Operational scope concentrated on the IT service desk and tier three support teams, embedding an escalation matrix and standardized workflows to govern when incidents moved to N3. Governance changes formalized the N3 escalation process and ticketing discipline, centralizing incident records within Combodo iTop Incident Management.
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Combodo | Professional Services | 45 | $6M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2010 | n/a |
In 2010, Combodo deployed Combodo iTop Incident Management as a web-accessible incident intake and ticketing platform exposed on their company website. The implementation positions Combodo iTop Incident Management within the Incident Management category to capture, route, and track incidents from external customers and internal users through a centralized web interface.
The deployment emphasizes standard Incident Management capabilities such as ticket creation, classification and prioritization, assignment and status tracking, automated notifications, and a self-service web intake channel, consistent with the application type. Architecture is web-hosted and integrated into Combodo's public website for direct intake, with role-based access and workflow configuration to support support and IT operations processes. Governance focused on configuring incident lifecycle states, escalation rules, and access controls to align operational support and professional services teams around a common ticketing and resolution workflow.
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Professional Services | 150 | $55M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2017 | n/a |
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Retail | 2800 | $550M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2020 | n/a |
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Professional Services | 1147 | $121M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2020 | n/a |
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Professional Services | 20 | $2M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2014 | n/a |
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Professional Services | 750 | $100M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2018 | n/a |
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Transportation | 2400 | $2.1B | France | Combodo | Combodo iTop Incident Management | Incident Management | 2019 | n/a |
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Professional Services | 4600 | $906M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Combodo iTop Incident Management
- Ids & Unitelm Italy, a Italy based Professional Services organization with 81 Employees
- Tpa Slovakia, a Slovakia based Professional Services company with 130 Employees
- Government of Canada, a Canada based Government organization with 1000 Employees
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