List of Combodo iTop Incident Management Customers
Combodo
5, Rue de loctant,
Echirolles, 38130,
France
Echirolles, 38130,
France
33 4 58 55 01 01
Professional Services
45
$6M
Since 2010, our global team of researchers has been studying Combodo iTop Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Combodo iTop Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Combodo iTop Incident Management for Incident Management include: SNCF Reseau France, a France based Transportation organisation with 52516 employees and revenues of $8.64 billion, BUT, a France based Retail organisation with 6800 employees and revenues of $2.67 billion, Sanef Group, a France based Transportation organisation with 2400 employees and revenues of $2.10 billion, SGS France, a France based Professional Services organisation with 4600 employees and revenues of $906.0 million, Euromaster, a France based Retail organisation with 2800 employees and revenues of $550.0 million and many others.
Contact us if you need a completed and verified list of companies using Combodo iTop Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Combodo iTop Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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365 INFOTECH | Professional Services | 18 | $2M | Thailand | Combodo | Combodo iTop Incident Management | Incident Management | 2023 | n/a |
In 2023, 365 INFOTECH implemented Combodo iTop Incident Management on its public website. 365 INFOTECH deployed Combodo iTop Incident Management as its Incident Management solution to centralize incident intake and case handling for IT service and client support within the professional services firm in Thailand.
The deployment is web-facing and configured to capture incident reports via the company website, establishing a single ticket intake channel for client and internal inquiries. Configuration emphasized core Incident Management modules common to the category, including incident logging, ticket lifecycle tracking, priority categorization, and role based access controls tailored to a small support team. Governance centered on ticket ownership and escalation routing to operationalize IT service and support workflows across the company using Combodo iTop Incident Management.
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BUT | Retail | 6800 | $2.7B | France | Combodo | Combodo iTop Incident Management | Incident Management | 2018 | n/a |
In 2018, BUT deployed Combodo iTop Incident Management to formalize incident handling across its IT service operations in France. The Combodo iTop Incident Management implementation focused on structured incident logging, priority classification, ticket lifecycle management, and defined escalation paths, aligning operational processes with Incident Management best practices. Configuration work emphasized incident categorization, status transitions, and role based ownership to support repeatable service desk procedures.
Technical configuration included an automated N3 escalation flow that created tickets on iTop to capture triage details, escalation rationale, timestamps, and assignee information, ensuring N3 handoffs were recorded in the system. Operational scope concentrated on the IT service desk and tier three support teams, embedding an escalation matrix and standardized workflows to govern when incidents moved to N3. Governance changes formalized the N3 escalation process and ticketing discipline, centralizing incident records within Combodo iTop Incident Management.
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Combodo | Professional Services | 45 | $6M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2010 | n/a |
In 2010, Combodo deployed Combodo iTop Incident Management as a web-accessible incident intake and ticketing platform exposed on their company website. The implementation positions Combodo iTop Incident Management within the Incident Management category to capture, route, and track incidents from external customers and internal users through a centralized web interface.
The deployment emphasizes standard Incident Management capabilities such as ticket creation, classification and prioritization, assignment and status tracking, automated notifications, and a self-service web intake channel, consistent with the application type. Architecture is web-hosted and integrated into Combodo's public website for direct intake, with role-based access and workflow configuration to support support and IT operations processes. Governance focused on configuring incident lifecycle states, escalation rules, and access controls to align operational support and professional services teams around a common ticketing and resolution workflow.
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Conseil Reseau Tele-Informatique | Professional Services | 150 | $55M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2017 | n/a |
In 2017, Conseil Reseau Tele-Informatique implemented Combodo iTop Incident Management. The deployment positioned Combodo iTop Incident Management to support IT service management and service desk business functions within the Incident Management category, coordinated through the companys National Service Center.
The implementation configured incident and problem management workflows and aligned the application with the ITOP / CMDB work stream. Configuration work emphasized ticket lifecycle management, priority classification, escalation routing, and documented problem investigation workflows consistent with Incident Management functionality.
Integrations and operational coordination centered on CMDB alignment and information exchange between the iTop instance and National Service Center teams, as evidenced by participation in ITOP / CMDB project meetings. Weekly COPIL sessions and regular incident and problem meetings were used to synchronize data stewardship for configuration items and incident context between service desk staff and CMDB owners.
Governance relied on weekly COPIL oversight, incident and problem review meetings, and ITOP / CMDB project sessions to drive process standardization and rollout decisions. Conseil Reseau Tele-Informatique embedded Combodo iTop Incident Management into routine operational cadence, aligning the Incident Management application with cross functional problem resolution forums and service operations governance.
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Euromaster | Retail | 2800 | $550M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2020 | n/a |
In 2020, Euromaster deployed Combodo iTop Incident Management to centralize incident handling for its core IT services. The Combodo iTop Incident Management implementation is positioned as an Incident Management solution used to provide impact visibility and structured incident records across the organization.
The implementation models roughly 350 virtual machines and about 1,000 software components to describe 30 business applications inside iTop's configuration management database. Euromaster configured configuration item models and topology mapping within iTop to support incident correlation and service impact analysis, aligning the Incident Management application with IT operations workflows and service topology.
Operational responsibility rests with a central IT team of 25 people who run iTop for management of the central IT infrastructure and incident response. The deployment provides centralized impact analysis for users of IT, enabling Euromaster to better manage the impact of an incident among its user population.
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Professional Services | 1147 | $121M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2020 | n/a |
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Professional Services | 20 | $2M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2014 | n/a |
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Professional Services | 750 | $100M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2018 | n/a |
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Transportation | 2400 | $2.1B | France | Combodo | Combodo iTop Incident Management | Incident Management | 2019 | n/a |
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Professional Services | 4600 | $906M | France | Combodo | Combodo iTop Incident Management | Incident Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Combodo iTop Incident Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Combodo iTop Incident Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Combodo iTop Incident Management for Incident Management include:
- Ids & Unitelm Italy, a Italy based Professional Services organization with 81 Employees
- Tpa Slovakia, a Slovakia based Professional Services company with 130 Employees
- Government of Canada, a Canada based Government organization with 1000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Combodo iTop Incident Management Coverage
Combodo iTop Incident Management is a Incident Management solution from Combodo.
Companies worldwide use Combodo iTop Incident Management, from small firms to large enterprises across 21+ industries.
Organizations such as SNCF Reseau France, BUT, Sanef Group, SGS France and Euromaster are recorded users of
Combodo iTop Incident Management for Incident Management.
Companies using Combodo iTop Incident Management are most concentrated in Transportation, Retail and Professional Services, with adoption spanning over 21 industries.
Companies using Combodo iTop Incident Management are most concentrated in France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Combodo iTop Incident Management across Americas, EMEA, and APAC.
Companies using Combodo iTop Incident Management range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 8.33%.
Customers of Combodo iTop Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Combodo iTop Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.