List of Connex One Speech Analytics Customers
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Since 2010, our global team of researchers has been studying Connex One Speech Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Connex One Speech Analytics for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Connex One Speech Analytics for Speech Recognition AI include: Old Mutual, a South Africa based Banking and Financial Services organisation with 31000 employees and revenues of $6.21 billion, Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Lead University, a South Africa based Insurance organisation with 3000 employees and revenues of $700.0 million, RefiJet, a United States based Banking and Financial Services organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Connex One Speech Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Connex One Speech Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Connex One | Connex One Speech Analytics | Speech Recognition AI | 2022 | n/a | In 2022, Admiral Group implemented Connex One Speech Analytics. Connex One Speech Analytics, classified as Speech Recognition AI, was deployed to capture and index contact centre voice interactions and to deliver automated conversation analytics for customer-facing operations. The implementation configured core speech to text transcription, keyword and phrase spotting, sentiment and conversational metric extraction, automated quality assurance scoring, and compliance monitoring capabilities. The deployment also provisioned supervisor reporting dashboards and agent coaching workflows to operationalize transcript driven insights into everyday coaching and QA processes. The solution was configured to ingest recorded audio from Admiral Group contact centre telephony and to push structured transcripts and analytics into campaign performance and QA workflows used by Sales, Customer Service and Compliance teams. Workstreams for IT, Sales and Marketing were engaged to align speech analytics outputs with outbound campaign strategies and workforce management practices. Governance focused on phased rollout across inbound and outbound operations, calibration of speech models to insurance domain language and British English pronunciations, and establishment of QA governance and calibration cycles to sustain model accuracy. The implementation emphasized embedding transcript driven coaching and compliance monitoring into existing supervisor routines rather than standalone reporting. | |
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Lead University | Insurance | 3000 | $700M | South Africa | Connex One | Connex One Speech Analytics | Speech Recognition AI | 2023 | n/a | In 2023 Telesure Insurance Holdings implemented Connex One Speech Analytics as a Speech Recognition AI application to support CRM and customer support operations. The deployment centralized Connex One Speech Analytics across TIH insurance brands in South Africa, aligning the solution to contact center workflows and continuous voice interaction monitoring. The implementation configured ConnexAI capabilities including AI Agents, branded AI Voice personas, AI Quality and real-time analytics to automate conversational handling and quality assurance. Connex One Speech Analytics was provisioned to capture and analyze live voice streams, apply automated intent and sentiment recognition, and provide real-time scoring for full coverage QA and transaction automation. Operational coverage extended across customer service and contact center functions for TIH brands, integrating the speech analytics layer with CRM and contact center channels to enable 24/7 customer support and automated transactions. Governance centered on AI Quality driven QA workflows and real-time monitoring to restructure quality assurance processes and operational routing, supporting continuous oversight of voice agent performance and automated interaction handling. | |
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Old Mutual | Banking and Financial Services | 31000 | $6.2B | South Africa | Connex One | Connex One Speech Analytics | Speech Recognition AI | 2020 | n/a | In 2020 Old Mutual deployed Connex One Speech Analytics to introduce AI Agents, AI Voice and AI-driven analytics for customer service and contact center operations in South Africa. Connex One Speech Analytics delivered Speech Recognition AI capabilities to support conversational transcription, analytics and quality assurance across customer engagement channels. The implementation configured core functional modules that included AI Agents, AI Voice and AI-driven analytics, with workflows for automated transcription, conversational analytics and QA scoring. Connex One Speech Analytics was configured to automate routine contact center workflows and to instrument voice interactions for downstream analytics and oversight. Operational scope centered on customer service and contact center functions across channels, with the solution applied to voice channels and inferred automatic speech recognition and speech analytics use cases to enable comprehensive coverage. The deployment emphasized engagement scalability and automation of agent and QA processes to support financial services customer interactions. Governance focused on embedding analytics into QA and operational monitoring, aligning transcription and scoring outputs to quality assurance workflows and agent coaching processes. Outcomes explicitly stated in the case study include automated workflows, increased engagement scalability and delivery of 100% QA coverage across channels using Connex One Speech Analytics. | |
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Banking and Financial Services | 200 | $20M | United States | Connex One | Connex One Speech Analytics | Speech Recognition AI | 2023 | n/a |
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