List of Content Guru IoT Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Content Guru IoT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Content Guru IoT for IoT Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Content Guru IoT for IoT Platform include: UK Power Networks, a United Kingdom based Utilities organisation with 5960 employees and revenues of $1.83 billion, Driver and Vehicle Licensing Agency, a United Kingdom based Government organisation with 6000 employees and revenues of $807.0 million, Rail Delivery Group, a United Kingdom based Transportation organisation with 250 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Content Guru IoT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Content Guru IoT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Driver and Vehicle Licensing Agency | Government | 6000 | $807M | United Kingdom | Content Guru | Content Guru IoT | IoT Platform | 2024 | n/a |
In 2024, the Driver and Vehicle Licensing Agency deployed Content Guru IoT, an IoT Platform. The deployment accompanies DVLA's use of Content Guru’s storm CX platform to transform high volume public sector customer service, increasing self service and reducing handling times across UK customer service operations.
Content Guru IoT, as an IoT Platform, includes typical capabilities such as device ingestion, telemetry routing, real time event processing, rules based routing, and an API layer that supports integration with customer engagement systems. Configuration work focused on mapping IoT event streams to contact center workflows within storm CX to enable automated self service paths and provide contextual information for agent assisted interactions.
The implementation integrated Content Guru IoT with Content Guru storm CX to orchestrate interactions triggered by device events and to surface telemetry for use in customer service workflows. Operational coverage targeted DVLA public facing customer service operations in the United Kingdom, with the platform intended to centralize event ingestion and routing for both automated and agent handled channels. Where device telemetry is applicable, the platform could plausibly ingest vehicle or machine data to generate notifications, although specific use of IoT modules was not confirmed in the case study.
Governance centered on data classification, event routing policies, and workflow changes to prioritize self service and reduce contact handling times, aligning technical configuration with public sector compliance requirements. Rollout emphasized staged integration with existing storm CX contact flows and operational training for contact center teams to use telemetry enriched customer context.
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Rail Delivery Group | Transportation | 250 | $60M | United Kingdom | Content Guru | Content Guru IoT | IoT Platform | 2022 | n/a |
In 2022, Rail Delivery Group implemented Content Guru IoT using Content Guru’s storm platform to provide real-time passenger information and high-scale omni-channel customer communications across UK rail services. The deployment uses the IoT Platform capability to ingest machine data and event streams at to-the-second fidelity, enabling real-time event processing for transport status and service updates.
Module usage centers on IoT and machine-data ingestion, real-time event processing, and automated message interpretation, reflecting the platform’s stated to-the-second data capability. Content Guru IoT was configured to normalize telemetry and operational signals into actionable messages for passenger information workflows and customer communications orchestration.
Integrations operate in real time with transport and customer information flows within the United Kingdom, delivering synchronized updates to operations control, passenger information systems, and customer service channels. The solution supports high-scale omni-channel communications, routing interpreted events to digital and voice channels and to downstream operational consumers.
Governance and rollout focused on operationalizing message interpretation and update cadence for service communications, with phased deployment across UK rail services to align operational workflows and passenger communications processes. The implementation improved the accuracy of message interpretation and the speed of service updates as reported by the deployment information.
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UK Power Networks | Utilities | 5960 | $1.8B | United Kingdom | Content Guru | Content Guru IoT | IoT Platform | 2016 | n/a |
In 2016, UK Power Networks implemented Content Guru IoT, an IoT Platform, to integrate smart meter and outage telemetry with its customer engagement channels. The project targeted the utilities customer service function to enable proactive outage notifications and contactless resolution workflows.
Content Guru IoT used the vendor storm platform to ingest meter status and usage telemetry and surface device data directly into contact flows and automated outbound notification engines. Implemented capabilities included telemetry ingestion, event correlation for outage detection, routing triggers inside contact center workflows, and automated messaging templates to drive self service paths.
The deployment integrated IoT telemetry with customer engagement channels and contact center systems to enable both agent assisted and automated interactions. Operational coverage focused on customer service and outage management workflows across UK Power Networks service areas, with real time telemetry mapping to customer records.
Governance changes included embedding meter status checks into contact handling scripts and formalizing notification escalation rules within the contact flow. The implementation delivered a 50% reduction in repeat callers and a 93% self service rate by bringing meter status and usage data into the contact flow.
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