List of Content Guru storm CKS Customers
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Since 2010, our global team of researchers has been studying Content Guru storm CKS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Content Guru storm CKS for Customer Data Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Content Guru storm CKS for Customer Data Platform include: NHS, a United Kingdom based Healthcare organisation with 1297455 employees and revenues of $200.00 billion, Tesco Bank, a United Kingdom based Banking and Financial Services organisation with 3682 employees and revenues of $1.41 billion, Driver and Vehicle Licensing Agency, a United Kingdom based Government organisation with 6000 employees and revenues of $807.0 million and many others.
Contact us if you need a completed and verified list of companies using Content Guru storm CKS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Driver and Vehicle Licensing Agency | Government | 6000 | $807M | United Kingdom | Content Guru | Content Guru storm CKS | Customer Data Platform | 2021 | Wavenet |
In 2021 Driver and Vehicle Licensing Agency implemented Content Guru storm CKS as a Customer Data Platform and went live the same year with Wavenet as the delivery partner. The deployment positioned Content Guru storm CKS to centralize citizen interaction data for driver and vehicle record workflows across DVLA contact operations.
The implementation consolidated driver and vehicle records and deployed the Customer Knowledge System CKS to enable web-to-case capture, automated high volume email response workflows, and an AI powered webchat channel. Functional modules implemented included knowledge management, case creation and routing, automated email responders, and conversational webchat for self service and assisted service escalation.
Operational coverage focused on UK public sector citizen services and DVLA contact centre operations, handling the large inbound email and web traffic volumes typical of government licensing services. The program delivered a reported approximately 30 percent self service rate and contributed to improved customer satisfaction, with DVLA recognized as one of Britain s most improved public sector organisations and receiving industry awards.
Implementation activity began in 2021 and went live in 2021 with Wavenet managing delivery, governance concentrated on knowledge base adoption and contact centre workflow orchestration. The rollout emphasized operationalizing automated response logic and knowledge driven routing to shift routine enquiries to self service while preserving escalation paths for complex case handling.
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NHS | Healthcare | 1297455 | $200.0B | United Kingdom | Content Guru | Content Guru storm CKS | Customer Data Platform | 2022 | n/a |
In 2022, NHS deployed Content Guru storm CKS to support a Patient Relationship Management solution for NHS 111 urgent care in London. The deployment uses Customer Data Platform capabilities to ingest and evaluate clinical and repeat caller data and to drive real time routing decisions for NHS 111 call handling.
Content Guru storm CKS was configured to orchestrate caller triage workflows, apply clinical scoring and repeat caller identification, and route contacts to appropriate urgency pathways, improving diagnostic accuracy and reducing ambulance conveyance by approximately 50 percent while substantially increasing first contact resolution as reported. Operational scope covered London urgent care sites and NHS 111 call handlers where the platform was embedded into call handling workflows and into patient relationship management processes. The vendor lists the NHS as a user of storm CKS, so CKS usage for this NHS 111 deployment is inferred from vendor materials rather than named explicitly in the public case study.
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Tesco Bank | Banking and Financial Services | 3682 | $1.4B | United Kingdom | Content Guru | Content Guru storm CKS | Customer Data Platform | 2023 | n/a |
In 2023, Tesco Bank implemented Content Guru storm CKS as a Customer Data Platform to support modernization of its storm CX contact centre. The deployment targeted contact centre and customer service operations in the United Kingdom, consolidating interaction context and customer profile information to support agent-facing workflows.
Content Guru storm CKS was configured to deliver unified customer profiles, real-time event ingestion, identity resolution and segmentation, and orchestration capabilities typical of a Customer Data Platform. Configuration prioritized profile unification and event-level context to enable context-rich interaction handling and to surface relevant customer information to agents during live contacts.
Operational coverage centered on Tesco Bank’s contact centre environment and customer service teams, where the platform fed interaction context into agent desktops and supported workflow orchestration within the storm CX environment. Deployment emphasized data consistency and interaction state management to reduce friction across voice and digital contact paths.
Rollout followed a phased approach aligned to contact centre workflows with governance focused on data quality and operational controls for interaction routing and agent tooling. According to the vendor case study, the modernization effort reduced average handling time by approximately 30 seconds, increased agent positive feedback by about 9 percent, and lifted CSAT by about 14 percent.
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