List of Credility goCollect Customers
Mumbai, 400064,
India
Since 2010, our global team of researchers has been studying Credility goCollect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Credility goCollect for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Credility goCollect for Debt Collection and Recovery include: HDFC Bank, a India based Banking and Financial Services organisation with 214521 employees and revenues of $23.22 billion, Piramal Capital & Housing Finance, a India based Banking and Financial Services organisation with 4819 employees and revenues of $665.0 million, Five-Star Business Finance, a India based Banking and Financial Services organisation with 7347 employees and revenues of $181.0 million and many others.
Contact us if you need a completed and verified list of companies using Credility goCollect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Credility goCollect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Five-Star Business Finance | Banking and Financial Services | 7347 | $181M | India | Credility | Credility goCollect | Debt Collection and Recovery | 2022 | n/a |
In 2022, Five-Star Business Finance implemented Credility goCollect to manage collections and field recovery across its branch network in India. Credility goCollect is a Debt Collection and Recovery application used to centralize field collections workflows and to provide mobile-enabled tooling for recovery agents.
Deployment focused on operationalizing collections and settlement workflows, with configuration aligned to settlement and waiver handling, agent task orchestration, and geo-tagging for field agents as described in the vendor feature set. The Credility goCollect implementation emphasized mobile agent workflows and automated case assignment to support branch-level field recovery operations and to consolidate payment acceptance steps.
Integrations included payment gateway connectivity to capture borrower remittances directly through the collection workflow, and the solution was positioned to exchange transaction and status information with branch operations and collections teams. Operational coverage was across Five-Star Business Finance branches and field recovery agents in India, impacting collections operations, field sales and recovery teams, and payment processing flows.
Governance and process changes centered on standardizing settlement and waiver approvals and instrumenting field verification through geo-tagging to strengthen collection controls. Credility materials cite improved collection controls and agent productivity for customers using goCollect, and those vendor-stated outcomes frame the intent of Five-Star Business Finances adoption of Credility goCollect.
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HDFC Bank | Banking and Financial Services | 214521 | $23.2B | India | Credility | Credility goCollect | Debt Collection and Recovery | 2021 | n/a |
In 2021, HDFC Bank implemented Credility goCollect to manage collections and recovery workflows within its lending operations in India. Credility goCollect was used as a Debt Collection and Recovery application to centralize case handling and operational tracking for consumer and retail lending portfolios.
Deployment emphasized modules aligned to the vendor feature set, with inferred usage of field collections and tele-collections alongside case management and reconciliations capabilities common to debt collection platforms. Configuration centered on real-time activity tracking for collectors, automated workflow routing for aged accounts, and reconciliation workflows to align payments and settlements with ledger entries.
Operational coverage remained within HDFC Bank lending operations across India, supporting field agents and tele-collections teams and integrating into the bank’s reconciliation processes. Credility reports improved real-time tracking, reconciliations and collection efficiency for customers, and governance adjustments focused on workflow orchestration, agent level monitoring, and tighter collections case governance to standardize recovery procedures.
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Piramal Capital & Housing Finance | Banking and Financial Services | 4819 | $665M | India | Credility | Credility goCollect | Debt Collection and Recovery | 2019 | n/a |
In 2019 Piramal Capital & Housing Finance launched Credility goCollect to bolster loan recovery and NPA management. The deployment targeted Debt Collection and Recovery use cases and is referenced by Credility as having been used to support collections activity during the COVID-19 moratorium period in India.
Implementation centered on Credility goCollect modules aligned with standard Debt Collection and Recovery functionality, including an on-field collection mobile application, digital reminders and automated reconciliation workflows inferred from the vendor product feature set. Configuration emphasized agent-facing mobile workflows for promise to pay follow-ups and centralized reconciliation of receipts, with orchestration capabilities for scheduled reminders and collector assignment.
Operational scope covered collections teams responsible for retail loan recovery and NPA management, introducing process changes to prioritize PTP follow-ups and electronic reminder channels. Credility reports increases in PTP follow-ups and overall collection performance for its clients, a result cited in vendor testimonials referencing the Piramal engagement.
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