List of CSG Systems CX Customers
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Since 2010, our global team of researchers has been studying CSG Systems CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSG Systems CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSG Systems CX for Customer Experience include: MTN Group Limited, a South Africa based Communications organisation with 16390 employees and revenues of $10.51 billion, CBTS, a United States based Professional Services organisation with 2400 employees and revenues of $1.30 billion, Spectrum, a United States based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using CSG Systems CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSG Systems CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CBTS | Professional Services | 2400 | $1.3B | United States | CSG Systems | CSG Systems CX | Customer Experience | 2022 | n/a |
In 2022, CBTS implemented CSG Systems CX as a cloud revenue-management SaaS on AWS to modernize its business support systems and accelerate digital service launches. The implementation was executed in the United States and was publicly celebrated at Mobile World Congress, establishing CSG as CBTS’s cloud BSS and revenue-management provider.
CSG Systems CX, categorized in Customer Experience, was deployed with explicit cloud revenue management and BSS modules to provide scalable billing and monetization capabilities. Configuration work focused on revenue management workflows including rating and billing orchestration, monetization configuration, and subscription billing controls to support faster time to market for new digital services.
The deployment used AWS as the underlying cloud platform, aligning the SaaS architecture with scalable processing and multi-tenant provisioning patterns common to cloud revenue management. Operational coverage centered on CBTS’s commercial billing and revenue operations, linking product catalog and pricing configuration to revenue management processes to support service monetization across the business.
Governance activities emphasized centralizing revenue-management ownership and accelerating product-to-market processes, with rollout messaging positioning CSG as the strategic cloud BSS partner for CBTS. Outcomes explicitly stated by CBTS include improved time to market for digital services and scalable billing and monetization capabilities enabled by CSG Systems CX.
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MTN Group Limited | Communications | 16390 | $10.5B | South Africa | CSG Systems | CSG Systems CX | Customer Experience | 2003 | n/a |
In 2003, MTN Group Limited engaged CSG Systems to deploy CSG Systems CX in a Customer Experience role supporting billing and revenue management across its South African operations. The engagement began with interconnect billing and evolved into a broader mandate covering wholesale and retail billing. CSG Systems CX provided the platform and managed services to centralize revenue functions.
Implementation focused on revenue management and billing modules, explicitly including interconnect billing, provisioning, charging, and collections. The CSG Systems CX deployment was delivered as a managed services arrangement that consolidated multiple billing functions onto a single platform. Configuration included subscriber charging rules and revenue lifecycle orchestration to support high subscriber volumes.
Operational coverage was limited to South Africa and spanned wholesale and retail business functions, with explicit responsibility for interconnect settlement and subscriber billing. The program integrated billing processes with operator order to cash and provisioning workflows to ensure end to end revenue management continuity. These functional integrations supported both settlements with other carriers and end customer invoicing.
The engagement expanded in the early 2010s into a managed services and platform consolidation program, centralizing MTN Group Limited billing and revenue operations under CSG. That consolidation reduced the number of external vendors and cut operating costs while positioning CSG Systems CX to bill tens of millions of subscribers. Governance shifted toward a single managed services provider model with standardized revenue processes and centralized operational oversight.
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Spectrum | Communications | 10 | $1M | United States | CSG Systems | CSG Systems CX | Customer Experience | 2014 | n/a |
In 2014, Spectrum implemented CSG Systems CX in a Customer Experience deployment focused on billing and customer care. The deployment incorporated CSG SmartVideo functionality to deliver personalized video explanations of customers' first bills, and the rollout was announced in October 2014 across multiple U.S. markets.
CSG Systems CX was configured to support proactive customer communications, using personalized video content to explain line items and charges on the first bill. The implementation emphasized event driven delivery tied to first-bill triggers and templated video content to reduce bill related confusion in customer interactions.
Operationally the workstream integrated CSG SmartVideo into billing and customer care workflows, enabling customer service agents and automated communications channels to surface explanatory media during early customer lifecycle events. The scope described covers multiple U.S. markets and centers on billing, customer care, and frontline communications functions.
Governance and rollout focused on proactive clarification of charges to lower inbound support effort, with stated objectives to boost customer loyalty and reduce service costs. The CSG Systems CX deployment aimed to improve customer communications and reduce bill related confusion through targeted video explanations.
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Buyer Intent: Companies Evaluating CSG Systems CX
- Astronomer, a United States based Professional Services organization with 250 Employees
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